---
title: 'Senior Manager, Training and Implementation-Accounting at M3'
canonical: 'https://feeny.ai/job/senior-manager-training-and-implementation-accounting-m3-lawrenceville-1s6xtct9e46d'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Manager, Training and Implementation-Accounting at M3

- **Company:** M3
- **Location:** Lawrenceville, GA
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/m3/jobs/8164472003

## Job description

M3 ([www.m3as.com](https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.m3as.com%2F&data=05%7C02%7Cjeff.holmes%40vaco.com%7Cf80b5e70b0d742fa0a9b08de55efb6bf%7C120aeae9286f438abbf3de3ab96fcf5d%7C1%7C0%7C639042685216069101%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=5APTJY6jQwLSEv2bXcjNSYuawWby6bKKN%2FJUzyIvBNQ%3D&reserved=0)) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:

The Senior Manager, Implementation & Training - Accounting leads the Accounting customer implementation lifecycle, including implementation ownership, configuration, training, launch readiness, and transition to ongoing Support. This role is accountable for team performance, delivery quality, customer experience, capacity, and continuous improvement across Accounting product implementations. This role provides leadership to the Strategic Implementation Manager and the Accounting Implementation and Training team, with supervisors or team leads reporting to the role as business needs require. The role independently manages day-to-day department operations, translates business priorities into actionable plans, and makes decisions within established authority. The Senior Manager is expected to proactively resolve issues, drive accountability, and deliver results with limited direction from the Director.

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.

- Lead, coach, and develop the Strategic Implementation Manager, Accounting Implementation and Training employees, and any supervisors or team leads assigned to the function through clear expectations, regular feedback, performance management, cross-training, and succession planning. · Translate department goals into team and individual expectations, monitor progress, address performance gaps, and follow through on corrective actions without requiring repeated direction. · Lead the team responsible for the Accounting implementation lifecycle from sales handoff through discovery, configuration, customer training, go-live readiness, stabilization, and transition to Support. · Manage customer assignments, capacity, schedules, KPI’s, milestones, dependencies, aging work, and delivery risk across Accounting product implementations.
- Independently establish team priorities, allocate resources, and adjust assignments and schedules to meet delivery commitments, service standards, and business objectives within approved staffing and budget parameters.
- Evaluate team structure, skills, workload, and staffing needs; make employee assignments and staffing decisions within delegated authority; and recommend hiring, promotions, or organizational changes requiring additional approval.
- Ensure the team clearly understands and documents each customer’s accounting processes, system setup, data and access requirements, training needs, and criteria for a successful implementation.
- Establish and maintain standards for implementation ownership, Accounting configuration, quality review, customer communication, documentation, and launch readiness.
- Own Accounting customer-training strategy, curriculum needs, delivery standards, scheduling, completion expectations, and team readiness for product and process changes. · Ensure training reflects each customer's configured workflows and helps customers understand both product use and the purpose of key hospitality-accounting processes.
- Identify stalled, high-risk, or complex implementations early and establish clear recovery plans, ownership, dates, and customer communication.
- Resolve routine operational issues and customer escalations within established authority. Escalate matters requiring Director involvement promptly, with a clear assessment, recommended action, and anticipated business or customer impact.
- Coordinate multi-product customer work with Insight and Labor Management, Integrations, Support, Sales, Customer Success, Product, Engineering, QA, and other partners.
- Maintain a consistent, measurable handoff to ongoing Support, including complete customer, configuration, training, open-item, risk, and ownership information.
- Use implementation results, training feedback, handoff defects, early-life support cases, and customer escalations to improve processes, documentation, configuration quality, and customer readiness.
- Establish, monitor, and communicate implementation, configuration, training, customer-experience, capacity, and handoff performance measures.
- Keep the Director informed through concise reporting on results, risks, capacity, and decisions requiring leadership involvement.
- Ensure appropriate team ownership and coverage for customer delivery, configuration, training, support, and documentation. Provide direct management involvement when severity, complexity, or business risk warrants intervention.
- Protect confidential customer, employee, and company information and ensure compliance with established security, quality, and operating standards.· Perform other duties reasonably related to Client Operations and evolving business needs as assigned.
- Perform other duties reasonably related to Client Operations and evolving business needs as assigned.

Education/Training/Experience:

- Seven or more years of progressive experience in SaaS implementation, customer onboarding, software configuration, customer training, accounting software, professional services, or a comparable customer-delivery function; equivalent experience will be considered.
- Five or more years of formal people-management experience in SaaS implementation, customer onboarding, customer training, professional services, or a comparable delivery function, including independent responsibility for team performance, resource planning, operational decisions, performance management, and employee development. Demonstrated success leading a team and delivering measurable results with limited oversight.
- Experience leading managers, supervisors, team leads, or senior individual contributors preferred.
- Demonstrated ability to independently lead a team or operational function, exercise sound judgment, manage competing priorities, and achieve measurable results with limited oversight.
- Demonstrated experience managing customer implementation portfolios, milestones, configuration work, training delivery, risk, and cross-functional dependencies.
- Demonstrated working knowledge of accounting processes required; hospitality-accounting experience strongly preferred.
- Demonstrated experience leading or materially improving SaaS customer-training programs, curriculum, delivery standards, trainer effectiveness, launch readiness, and implementation-to-support handoff practices.
- Strong customer communication, facilitation, organization, analytical, and escalation-management skills.
- Bachelor's degree preferred.

## About M3

## Company Overview
- **One-liner**: M3 provides award-winning, hotel-specific accounting, business intelligence, and labor management software to streamline back-office operations for hospitality enterprises.
- **Entity Type**: Private (backed by Blackstone, Inc.)
- **Headquarters**: Lawrenceville, Georgia, United States
- **Founded**: 1998
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Hospitality Technology, Hotel Accounting Software, Business Intelligence
- **Target customers**: B2B; hotel management companies, multi-property operators, independent hotels, and limited-service hotels across the U.S. and Canada.
- **Mission or purpose statement**: To be the most trusted authority on technology for every enterprise in the hospitality industry. The company is guided by a core principle: "Do the Right Thing."

## Products & Services
- **Accounting Core™**: The flagship enterprise hotel accounting software with modules for general ledger, accounts payable, and financial reporting. It is GAAP and USALI compliant, designed for multi-property operators and management companies.
- **CoreSelect™**: A streamlined accounting and financial solution built for hotel owners and operators managing smaller or growing portfolios, providing powerful tools without the complexity of an enterprise system.
- **Insight™**: A business intelligence platform that aggregates data from multiple systems (PMS, etc.) into intuitive, visual dashboards for fast, confident decision-making.
- **Labor Management™**: A solution that helps hoteliers control labor costs with demand-based scheduling and up-to-date insights, comparing staffing levels against budget and forecast.
- **Professional Accounting Services**: On-demand CPAs, MBAs, and hotel accounting experts who handle full-cycle accounting or select functions tailored to operational needs.
- **Integrations**: A platform that connects M3 to leading property management systems (PMS), business intelligence tools, and labor/time-keeping platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Annual Revenue of **$41.2M** (as of latest data) [linkedin.com]. The company is backed by **Blackstone, Inc.**, which participated in a Private Equity round in August 2024 [linkedin.com].
- **Notable Investors/Partners**: **Blackstone, Inc.** (parent company/investor). Partners include a curated ecosystem of integrated hospitality solutions through its "Preferred Partners" program [m3as.com].
- **Growth Signals**: The company has grown its headcount by **+16.9% year-over-year** to 214 employees [linkedin.com]. It operates in 10 countries, including the Philippines, India, Pakistan, Canada, and Spain [linkedin.com]. The company has been recognized by HotelTechReport as best-in-class in both product performance and customer support [m3as.com].

## Competitive Advantages
- **Deep Hospitality Specialization**: For over 25 years, M3 has focused exclusively on hotel back-office software, making its products highly tailored to the specific accounting, payroll, and reporting needs of the hospitality industry (GAAP and USALI compliant).
- **Comprehensive Suite**: Offers an end-to-end solution (accounting, BI, labor management, payroll, and professional services) that integrates with leading PMS and other hotel systems, reducing the need for multiple vendors.
- **Award-Winning Reputation**: Consistently recognized by HotelTechReport as best-in-class for product performance and customer support, indicating strong customer satisfaction and industry trust.
- **Private Equity Backing**: Backed by Blackstone, providing financial stability and resources for growth.

## Strategic Focus
- **Drive Customer Retention**: Deepening relationships and ensuring high satisfaction with existing clients.
- **Ensure Product Delivery**: Continuing to innovate and deliver reliable, compliant software solutions.
- **Accelerate Sales Growth**: Expanding market share within the hospitality industry.
- **Empower Employee Excellence**: Investing in talent and culture to support company growth.
- **Data & AI Expansion**: The company is actively hiring for Senior ML/AI Engineer and Senior Data Engineer roles, signaling a strategic push into advanced data analytics and artificial intelligence [greenhouse.io].

## Why Work Here
- **Culture & Values**: The company is guided by a strong set of values: "Do the Right Thing," "Drive to Excellence," "Commit to ONE M3," and "Innovate, Evolve, and Deliver." The culture emphasizes long-term relationships with both customers and employees [m3as.com].
- **Work Environment**: M3 is headquartered in a modern 71,000 sq. ft. facility in Lawrenceville, Georgia. The office features bright, open workspaces, a break room with billiards, ping pong, shuffleboard, and video games, an on-site fitness center, a wellness room, and an outdoor seating area [m3as.com].
- **Remote/Hybrid Policy**: The company offers a hybrid work schedule and flexible hours [m3as.com]. Some roles are listed as "Remote" (e.g., Accounting Supervisor, Strategic Alliance Program Specialist) [greenhouse.io].
- **Notable Perks**: Generous paid time off, flexible scheduling, 401(k) with company match, discretionary stock plan, tuition and training reimbursement, and fun events like Bring Your Dog to Work Day and Family Day [m3as.com].
- **Engineering Culture**: The company is investing heavily in its tech team, with open roles for Senior Data Engineer, Senior ML/AI Engineer, Lead Software Engineer, and Software Developer in Test, indicating a focus on modernizing its data and AI capabilities [greenhouse.io].

## Sources
1. [m3as.com](https://www.m3as.com/)
2. [m3as.com/careers](https://www.m3as.com/careers/)
3. [greenhouse.io](http://job-boards.greenhouse.io/m3)
4. [m3as.com/team](https://www.m3as.com/team/)
5. [linkedin.com](https://www.linkedin.com/company/m3-accounting)

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