---
title: 'Senior Manager, User Experience Research at Everlaw'
canonical: 'https://feeny.ai/job/senior-manager-user-experience-research-everlaw-oakland-california-09ffd41ph5ta'
type: 'job'
last_seen: '2026-09-25'
---

# Senior Manager, User Experience Research at Everlaw

- **Company:** Everlaw
- **Location:** Oakland California, United States
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-25
- **Apply:** https://job-boards.greenhouse.io/everlaw/jobs/4713575006

## Job description

## The Role

As Senior Manager, User Experience Research, you'll lead Everlaw's user research function as a strategic player-coach, uncover foundational insights, bring clarity to complex problems and shape the future of our AI-powered litigation platform. You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities. In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work.

This is a full-time, exempt position based in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

## How we’re different

- Built for the AI Era: Everlaw has been committed to AI-assisted workflows for over a decade with tools like predictive coding, document clustering, and ML translation. We’ve continued this leadership into the generative AI era, with best-in-class AI features like deep dive and coding suggestions built with principled design, rigorous controls, and deep workflow expertise. We don’t layer AI onto legal work - we architect intelligent, trustworthy systems grounded in enduring trust.
- Pursue truth while finding yours: We pursue truth for our customers and our employees alike. With a generous L&D budget, clearly codified norms, and a commitment to long-term thinking, integrity and discipline, we create an environment where careers grow with intention and purpose.
- Design at the core: Design is embedded in product strategy and company direction. Our open, vibrant culture fosters strong belongingness and DEIB scores as reflected in team engagement surveys. We firmly believe that happy people make happy products.
- Thoughtful onboarding: From day one, our structured onboarding program integrates you into our product, processes, team, and goals, setting you up to contribute thoughtfully and quickly.
- Impact that matters: Through Everlaw for Good, we offer our technology free or at heavily discounted rates to journalists, nonprofits, and pro bono attorneys to advance equitable access to justice beyond the boundaries of business.

## What you'll do

- Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
- Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
- Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows.
- Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.
- Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy. Help the team apply the right qualitative or quantitative method for the decisions at hand.
- Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes.
- Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions.

## About you

- You have at least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products.
- You've demonstrated the ability to elevate research practice and mentor researchers, with experience leading or managing research team members.
- You bring deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions.
- You've exceptional  synthesis and storytelling skills, turning complex data into compelling narratives that build conviction  and influence executive decisions.
- You are skilled at translating complex  business problems into structured research plans and bringing cross-functional partners along to shared understanding.
- You apply strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions.
- You’re comfortable operating in ambiguity and helping teams navigate it with clarity and purpose.
- You bring a portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc
- You are authorized to work in the United States without restrictions. Please note that at this time, Everlaw is not sponsoring F-1 visas, including OPT, for this role.

Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit.

The Team — Product Design

At Everlaw, our mission is to promote justice by illuminating truth. We help legal teams across law firms, government agencies, corporations, and nonprofits sift through millions of documents to uncover critical evidence in high-stakes litigation and investigations. The Product Design team, which includes User Research, is at the forefront of this mission - deepening our understanding of users and translating that understanding into experiences that are intuitive, powerful, and distinctly human.

As AI redefines legal work, deeply understanding our users is not optional - it is foundational. We study how people build trust in, collaborate with, and make decisions alongside AI, grounding product strategy in their workflows and high-stakes needs. That understanding helps us design systems that are intuitive, trustworthy, and defensible.

Total Rewards & Benefits

The expected salary range for this role is $195,000–$246,000. Final salary depends on factors including the candidate's experience and skills, and the base pay range is subject to change. This role is also eligible for equity and the benefits below.

Health & well-being

- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts for health and dependent care expenses
- Membership to Modern Health to support mental health and wellness
- Paid parental leave
- Company-sponsored life and disability insurance

Financial rewards

- Competitive equity grants, so you share in Everlaw's long-term growth
- 401(k) plan with company matching of up to 4% of eligible annual compensation

Growth & everyday perks

- 17 paid vacation days, 11 federal holidays, and paid sick leave
- Four "Everlawlidays" (additional paid company-wide days off) per year
- Annual allocation for learning & development and relevant professional membership dues
- Hybrid work with regular work-from-home days and flexibility for life's logistics
- Monthly home internet reimbursement, plus a stipend for your desk setup
- Catered lunch each workday, plus snacks and company-wide events in our offices

## About Everlaw

When a lawsuit or investigation happens, teams must comb through vast amounts of electronic evidence — emails, documents, chats, files — to find what matters. That work is not a side task but the case itself, and where most of the time and money in litigation goes. Everlaw is the litigation and investigation management platform changing that, using AI to turn mountains of messy data into the handful of facts that win or lose a case, compressing weeks of work into hours.

We're the kind of place that's ranked #1 on G2 in our category and named a Great Place to Work™ by our own team. So if you want a front row seat to an industry in transformation, career-defining work you'll be proud to tell people about, and real upside at a company in control of its own destiny, we'd love to get to know you.

- #LI-KP1
- #LI-Hybrid

[​​About Everlaw](https://www.everlaw.com/company/mission/)

At Everlaw, you'll shape how AI re-wires the legal industry, at a category-leading business built on a mission to illuminate the truth.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the [California Equal Pay Act](https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=LAB§ionNum=1197.5.).  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our [Applicants Privacy Notice and Notice at Collection](https://www.everlaw.com/applicants-privacy-policy/).

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our [full policy](https://www.everlaw.com/careers/candidate-ai-policy/), and please reach out with any questions!

We use Gem as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Gem with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Gem complies with NYC Local Law 144. We began using Gem in April 2026.

## About Everlaw

## Company Overview
- **One-liner**: Everlaw provides a cloud-native, AI-powered eDiscovery platform that helps law firms, corporations, and government agencies analyze vast amounts of digital evidence to uncover the truth in litigation and investigations.
- **Entity Type**: Private (Series D)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2010
- **Founders**: AJ Shankar

## Core Business
- **Primary Industry/Industries**: Legal Technology (eDiscovery), Software Development
- **Target Customers**: Law firms, corporate legal departments, and government agencies (B2B, Enterprise, Public Sector)
- **Mission Statement**: To build technology that illuminates the truth and transforms the practice of law. The company is deeply committed to promoting justice and fostering equity.

## Products & Services
- **Everlaw Ediscovery Platform**: The core cloud-native SaaS platform that provides end-to-end management of the eDiscovery process, from legal holds and data upload to review, analysis, production, and trial preparation. It is known for its speed (processing 1 million docs per hour) and intuitive design [everlaw.com](https://www.everlaw.com/product/).
- **EverlawAI**: A suite of generative AI features integrated into the platform. Key capabilities include:
    - **Coding Suggestions**: Automates first-pass document review by classifying documents based on user criteria with high accuracy [everlaw.com](https://www.everlaw.com/product/).
    - **Deep Dive**: Allows users to ask natural language questions across millions of documents to get instant answers with direct citations [everlaw.com](https://www.everlaw.com/product/).
    - **Writing Assistant**: Synthesizes evidence into cohesive narratives and drafts to help build case strategy [everlaw.com](https://www.everlaw.com/product/).
- **Storybuilder**: A collaborative case preparation tool for building timelines, organizing arguments, and managing depositions [everlaw.com](https://www.everlaw.com/product/).

## Market Standing
- **Valuation/Total Funding**: $298.6M in total funding [LinkedIn](https://www.linkedin.com/company/everlaw).
- **Key Metric (Revenue & Funding)**:
    - **Annual Revenue**: $50.0M [LinkedIn](https://www.linkedin.com/company/everlaw).
    - **Notable Funding**: Raised a $202M Series D round in November 2021, led by TPG Growth [LinkedIn](https://www.linkedin.com/company/everlaw).
- **Notable Investors**:
    - CapitalG (led Series C)
    - Menlo Ventures (led Series B)
    - Andreessen Horowitz (led Series A)
    - TPG Growth (led Series D)
- **Notable Partners/Accreditations**: SOC 2 Type 2 certified, FedRAMP Moderate Authorization, GovRAMP Moderate Authorization [everlaw.com](https://www.everlaw.com/product/).
- **Growth Signals**: Named to Fast Company's "50 Most Innovative Companies" for 2022 [everlaw.com](https://www.everlaw.com/about/). Recognized in over 30 categories on G2. The company has expanded from its Oakland headquarters to offices in London, New York, and Washington D.C. [everlaw.com](https://www.everlaw.com/about/). Employee headcount is 455, with a monthly growth rate of +0.9% [LinkedIn](https://www.linkedin.com/company/everlaw).

## Competitive Advantages
- **Advanced AI with a Closed-Loop System**: EverlawAI (including generative AI features like Deep Dive) is a major differentiator, but it is deployed within a secure, closed-loop system that ensures client data is never used to train public models or exposed outside the platform [everlaw.com](https://www.everlaw.com/product/). This is critical for law firms with strict confidentiality requirements.
- **Speed and Ease of Use**: The platform is designed for non-technical legal professionals. It offers industry-leading processing speeds (1 million docs/hour) and lightning-fast searches, while maintaining an intuitive, user-friendly interface that lowers the technical barrier for legal teams [everlaw.com](https://www.everlaw.com/product/).
- **Government and Security Credentials**: Holding FedRAMP and GovRAMP authorizations provides a massive competitive moat, as it allows the company to serve U.S. federal agencies and state governments, a market with high barriers to entry for competitors [everlaw.com](https://www.everlaw.com/product/).
- **End-to-End Platform**: Unlike point solutions, Everlaw offers a complete, cloud-native solution from legal holds to trial presentation, which creates a "sticky" ecosystem and reduces the need for users to switch between multiple tools [everlaw.com](https://www.everlaw.com/product/).

## Strategic Focus
- **Continued AI Innovation**: The company is aggressively pushing into generative AI, with a focus on automating repetitive tasks (like first-pass review) and providing strategic insights (via Deep Dive and Writing Assistant). The recent job posting for a "Staff/Principal AI Engineer" underscores this priority [everlaw.com](https://www.everlaw.com/careers/).
- **Growth in Public Sector**: Leveraging its FedRAMP and GovRAMP authorizations to deepen its relationship with government agencies and expand its footprint in the public sector.
- **Scalable Platform**: Moving beyond eDiscovery into broader litigation and investigation support, positioning the platform as a central hub for legal work.

## Why Work Here
- **Mission-Driven Work**: Employees work on software that is used in high-profile cases and everyday trials, directly impacting the pursuit of justice. The company emphasizes a commitment to "truth" and "promoting justice" [everlaw.com](https://www.everlaw.com/careers/).
- **Culture & Values**: The company has a strong culture defined by five core values: "Set Our Own Bar," "Egoless Communication and Mutual Respect," "Respect for Users," "Process-Driven Growth," and "Attention to Detail" [everlaw.com](https://www.everlaw.com/careers/).
- **Hybrid Work Model**: Everlaw operates a "coordinated hybrid" model, encouraging in-office collaboration on set days while allowing flexibility. They have offices in Oakland, London, New York, and Washington D.C. [everlaw.com](https://www.everlaw.com/careers/).
- **Compelling Benefits**:
    - **Health**: 95% of medical, dental, and vision premiums covered for you and 60% for dependents. Includes a Modern Health mental health platform membership [everlaw.com](https://www.everlaw.com/careers/).
    - **Time Off**: 17 days of accrued PTO (increasing with tenure), 11 paid holidays, plus four "Everlawlidays" (company-wide days off) [everlaw.com](https://www.everlaw.com/careers/).
    - **Family Support**: 100% salary for up to 8 weeks of Pregnancy Disability Leave and 10 weeks for Family Bonding Leave [everlaw.com](https://www.everlaw.com/careers/).
    - **Retirement**: 401(k) with up to 4% company match [everlaw.com](https://www.everlaw.com/careers/).
    - **Professional Development**: Annual $2,000 Learning & Development stipend, mentoring programs, and regular development check-ins [everlaw.com](https://www.everlaw.com/careers/).
    - **Perks**: Daily catered lunches, volunteer time off (4 hours paid/quarter), and company-wide bonding events [everlaw.com](https://www.everlaw.com/careers/).
- **Recognition**: Listed as one of Glassdoor's "Best Places to Work" for 2023 and named a "Career-Launching Company" by Wealthfront in 2021 [everlaw.com](https://www.everlaw.com/about/).

## Sources
1. [Everlaw About Page](https://www.everlaw.com/about/)
2. [Everlaw Product Page](https://www.everlaw.com/product/)
3. [Everlaw Careers Page](https://www.everlaw.com/careers/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/everlaw)

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