--- title: 'Senior Manager, Virtual Care Operations at K Health' canonical: 'https://feeny.ai/job/senior-manager-virtual-care-operations-k-health-new-york-22pdzwyz2rrn' type: 'job' last_seen: '2026-10-17' --- # Senior Manager, Virtual Care Operations at K Health - **Company:** K Health - **Location:** New York, NY - **Compensation:** $120k–$140k - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-17 - **Apply:** https://job-boards.greenhouse.io/khealthcareers/jobs/6224039004 ## Job description About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable supervisors is a core expectation of the role. This role requires in-office presence in our New York office four days per week. People Management - Leadership & Coaching: Manage and develop Team Leads with a consistent 1:1 cadence across day and overnight teams. - Talent Lifecycle: Own hiring, onboarding, performance management, and schedule coverage for a 24/7 operation. - Talent Development: Build an internal bench to promote Leads and Senior Agents from within. Run Daily Operations - Operating rhythm: Manage clinic queues, monitor team performance, and clear blockers in real time. - SLAs: Own SLA performance and act on leading indicators before they become patient or partner escalations. - Workflow: Maintain SOPs, review workflows, and drive appointment conversion improvements. Manage escalations Per the SOP for routing clinical and non-clinical escalations: - Non-clinical: Resolve operational, access, scheduling, and behavioral issues that exceed Lead authority. - Clinical: Identify clinical, safety, and privacy issues and route them immediately to the right clinical or compliance owner, with documentation. Analyze and report - Interpret pod-level data and give the Director clear insight on performance. - Provide inputs for volume and staffing models and flag forecast-versus-actual variances. Partner-facing operational execution The commercial relationship sits with the program and account layer. You are the operational executor behind it. - Launch readiness: Support new clinic launches and rollouts, making sure staffing, training, and SOPs are ready before go-live. - Partner execution: Translate partner requirements into trainable processes and represent Care Concierge in operating meetings. - Commitments: Give clear status updates on open issues and escalate any change to partner commitments to the program layer and Director. Work cross-functionally - WFM and Operational Excellence: Partner on scheduling, workflow improvement, and surfacing friction early. - Clinical Operations: Serve as primary counterpart for clinical escalations and staffing. - Growth, Account, and Program teams: Act as the operational counterpart supporting partner relationships. ## What we are looking for - 5+  years in customer-facing operations, contact center, or healthcare operations, including 2+ years directly managing a team. - 3+ years leading frontline staff, with preference for distributed, shift-based team experience, including managing through a supervisory layer. - Epic experience is required. - Strong sense of ownership. This role is accountable for outcomes it does not fully control. - Willingness to get into the details of partner operations. - Analytical capability: able to read performance data, find the pattern behind it, and act. - Comfort working across several systems and channels at once (Epic, Salesforce, Slack, Teams, Google Suite). - Strong written communication and documentation discipline. - Sound judgment about what to escalate, what to route, and what to resolve. - Strongly Preferred: health system or multi-site practice operations experience; prior call center or contact center management; experience in a regulated, compliance-heavy operating environment. Benefits & Perks:  #LI-Hybrid - Monday to Thursday onsite work schedule with Fridays remote - Weekly lunches (Mon, Tues, and Thurs) and stocked kitchen with healthy snacks and beverages - Monthly social committees for company events - 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days - Stock options for every full-time employee - Paid parental leave - 401k benefit - Commuter Benefits - Competitive health, dental, and vision insurance options Compensation: $120,000—$140,000 USD Who We Are: Behind every leading health system is K Health’s AI-powered virtual care engine. Our deeply integrated model modernizes the primary care loop by using AI to put humans first. For our patients, we offer clinical AI (i.e., PatientGPT) and unparalleled access to close care gaps around the clock. For our Providers, we deliver provider-serving agentic solutions (i.e., Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability. We’re founded in 2016, headquartered in New York City, and backed by over $443.5M from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners. We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise. We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We’re deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users. We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in @khealth.com. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms. ## About K Health ## Company Overview - **One-liner**: K Health is an AI-powered virtual primary care company that partners with leading health systems to deliver high-quality, accessible care. - **Entity Type**: Private (Series E, $431.2M total funding) - **Headquarters**: New York, New York, United States - **Founded**: 2016 - **Founders**: Allon Bloch, Ran Shaul, Israel Roth, and Adam Singolda ## Core Business - **Primary Industry**: Healthcare (Virtual Primary Care, AI-Enabled Clinical Technology) - **Target Customers**: B2B (health systems, insurers, employers) and B2C (patients via the K Health app) - **Mission**: "To deliver High-Quality Medicine at Scale" and ensure "everyone has access to high-quality care." ## Products & Services - **Clinical AI Platform**: An agentic AI layer that acts as a co-pilot for clinicians—investigating symptoms, triaging patients, and automating documentation. - **Patient Platform**: Consumer-friendly intake and engagement tools available via MyChart and custom mobile apps, white-labeled in the health system’s brand. - **Provider Platform**: Seamless integration into Epic, providing pre-visit, point-of-care, and post-visit support. - **Clinical Workforce**: A dedicated team of credentialed providers running 24/7 virtual clinics, aligned to each partner health system’s protocols. - **Virtual Primary Care (Direct-to-Consumer)**: 24/7 primary care, urgent care, mental health, and weight management services available through the K Health app. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual Revenue of **$60.0M** (LinkedIn estimate) - **Total Funding**: **$431.2M** across 10 rounds (led by Notable Capital, GGV Capital, and Mangrove Capital Partners) - **Notable Investors/Partners**: Partners with top-tier health systems including Cedars-Sinai, Mayo Clinic, Northwell Health, Mass General Brigham, Hackensack Meridian Health, Hartford HealthCare, and Penn Medicine. Also partners with Elevance Health. - **Growth Signals**: Recently announced AI collaborations with Penn Medicine and Hartford HealthCare (2026). Operating in 27 countries with a headcount of 263 employees. Active job postings are growing (+15.8% monthly, +22.2% quarterly). ## Competitive Advantages - **Deep Health System Integration**: Unlike many standalone telehealth apps, K Health is fully embedded within major health systems' existing workflows (e.g., Epic), allowing for seamless care coordination and shared health records. - **Proprietary Clinical AI**: Their AI is not just a chatbot; it acts as an agentic co-pilot that generates patient charts before visits, automates documentation, and triages patients, improving provider efficiency and patient outcomes. - **Hybrid Care Model**: The combination of virtual care with physical health system infrastructure creates a unique, comprehensive patient journey that is hard for pure-play digital health companies to replicate. ## Strategic Focus - **Scaling Partnerships**: Deepening and expanding relationships with major health systems and insurers to reach more patients. - **AI-Driven Efficiency**: Continuing to refine their clinical AI to improve care quality, reduce administrative burden on clinicians, and enable higher patient volumes per provider. - **Market Expansion**: Growing their geographic footprint and service lines (e.g., weight management) to capture a larger share of the primary care market. ## Why Work Here - **Mission-Driven**: Join a team dedicated to "changing healthcare for good" by improving access to high-quality primary care. - **Cutting-Edge Technology**: Work at the "forefront of healthcare technology," leveraging AI to solve real-world clinical problems. - **Flexible Work**: Hybrid schedule for non-clinical staff (New York and Tel-Aviv offices); fully remote options for clinical providers. - **Strong Benefits Package**: - **Time Off**: 25 days of paid time off (18 vacation, 5 sick, 2 personal), plus national holidays and company-wide 3-day weekends. - **Parental Leave**: Up to 6 weeks of paid parental leave. - **Financial**: 401(k) match (100% of first 3%, then 50% of next 2%), equity for all full-time employees. - **Health**: Comprehensive medical, dental, and vision plans; FSAs and HSAs; gym discounts. - **Global & Diverse Team**: A workforce spanning 27 countries with a culture that values unique perspectives. - **Note on Culture**: Employer reviews on LinkedIn are mixed (2.5/5.0), with some concerns about work-life balance and compensation. Candidates should research current employee sentiment. ## Sources 1. [khealth.com](https://khealth.com/) 2. [khealth.com/about](https://www.khealth.com/about/) 3. [khealth.com/careers](https://khealth.com/careers) 4. [LinkedIn - K Health](https://www.linkedin.com/company/khealthinc) 5. 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