---
title: 'Senior Market Research Analyst, Client Services at Konovo'
canonical: 'https://feeny.ai/job/senior-market-research-analyst-client-services-konovo-mexico-y8qfre61z176'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Market Research Analyst, Client Services at Konovo

- **Company:** Konovo
- **Location:** Mexico
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/konovo/jobs/5453165008

## Job description

Konovo is a global healthcare intelligence company transforming research through technology, enabling faster, better, connected insights. We provide healthcare organizations with real-time access to over 2 million healthcare professionals and patients, the largest network of its kind in the world. Our 300+ employees span 25 U.S. states and five countries, collaborating to support some of the largest organizations in the healthcare industry. Our customers include over 300 leading global pharmaceutical, medical device, market research agency, and consultancy companies.

As we shift to a more product and technology-driven organization, our team’s work to provide best-in-class services to our customers is more important than ever before, and we are expanding our remote Client Services team in Mexico. We’re looking for a Senior Market Research Analyst to own high-quality project execution that keeps our life sciences and healthcare clients growing. This is a chance to shape how a fast-growing, product-led company runs research, not just execute someone else’s process.

## How You’ll Make an Impact

- Program and field research using Konovo’s proprietary technology to reach the right client audiences
- Own daily data collection and quality review across 10–20+ surveys a month, or roughly 8–10 active projects a week
- Partner with our Global Sample Fulfillment team to complete fieldwork across U.S. and international markets, managing sample quota goals
- Turn raw data into comprehensive, client-ready research reports for large-scale and global pharmaceutical clients, with findings and recommendations that actually get used
- Act as a trusted research partner to clients, translating complex ideas into clear, decision-ready deliverables
- Keep research compliant: complete required adverse event (AE) training, monitor for AEs, and report them to pharmacovigilance on strict internal and manufacturer timelines
- Keep our internal project management portal current and accurate for all live projects

## What We’re Looking For

- 2+ years in market research, insights, analytics, or a related research role (healthcare/life sciences exposure strongly preferred)
- Strong quantitative analysis skills: comfortable designing and writing quantitative surveys, analyzing data, and drawing out actionable trends, with strong command of Excel for analysis and PowerPoint for client-ready reporting
- Direct experience with survey programming tools (Confirmit, Decipher/Forsta, SurveyMonkey, or similar)
- Sharp attention to detail across research design, logistics, and project management, with a proactive, independent problem-solving style
- Exceptional written and verbal communication skills in English, with the polish to represent Konovo directly to global pharma clients
- Curiosity to dig into client business questions across multiple therapeutic areas
- Adaptable under tight timelines, able to juggle multiple complex projects at once
- Bachelor’s degree in social sciences, market research, health sciences/public health, or equivalent experience
- Available to work U.S. East Coast hours (EST)
- Comfortable leveraging, and helping to inform the development of AI-enabled tools to transform workflows, improve response quality and timeliness, and deliver growth at scale without compromising data integrity or customer experience.

## Why Konovo

- Work on cutting-edge, AI-powered solutions transforming healthcare insights
- Be part of a mission-driven company reshaping how healthcare decisions get made
- Join a fast-growing global team with real career advancement
- Thrive in a remote, collaborative environment that values innovation and flexibility
- Make a real-world impact helping healthcare organizations move faster

If you’re eager to build a meaningful career in healthcare market research, and you’re smart, nice, and driven to make an impact, we’d love to hear from you!

Apply now to be part of our journey.

## About Konovo

## Company Overview
- **One-liner**: Konovo is a global healthcare intelligence company that connects life science researchers with healthcare audiences through an AI-enabled platform, formed by the merger of InCrowd, Survey Healthcare Global, and GlocalMind.
- **Entity Type**: Private
- **Headquarters**: Global operations across 5 countries: India (Bengaluru), Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States. Leadership is based in Pennsylvania, USA, and London, UK [konovo.com](https://konovo.com/leadership/).
- **Founded**: The company was formed through the merger of three firms (InCrowd, Survey Healthcare Global, GlocalMind) into Konovo; exact founding year of the new entity is not specified [konovo.com](https://konovo.com/).
- **Founders**: Not publicly available as the company was formed from a merger of existing firms. Leadership includes CEO Tal Rosenberg, Chief Commercial Officer Tom Halliday, Chief Transformation Officer Dana Garcia, Chief Panel Officer Tom Ottersburg, Chief Compliance & Privacy Officer Jessica Santos, and Chief Financial Officer (name not specified) [konovo.com](https://konovo.com/leadership/).

## Core Business
- **Primary industry/industries**: Healthcare market research, life sciences intelligence, healthcare technology
- **Target customers**: B2B – specifically life science researchers, data scientists, pharmaceutical companies, medical device manufacturers, market research agencies, and consultancy firms. Over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms are customers [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Mission statement**: "Connecting a world of insights" – the company aims to transform modern healthcare research by connecting life science researchers with the right healthcare audiences through technology [konovo.com](https://konovo.com/careers/).

## Products & Services
- **Intelligent Platform (formerly InCrowd Services)**: An AI- and tech-enabled platform that connects researchers to healthcare audiences for fast-response surveys and deep analysis, even within niche audience and disease categories. Designed to bridge the gap between raw data and genuine customer understanding [konovo.com](https://konovo.com/).
- **Custom Audiences (formerly SHG Services)**: Access to a rigorously vetted network of over 2 million healthcare professionals globally, including physicians, nurse practitioners, pharmacists, dentists, patients, caregivers, hospital administrators, payers, and allied health professionals [konovo.com](https://konovo.com/).
- **Strategy & Services**: Tech-enabled guidance from Konovo experts to optimize audiences and generate deep insights, from insight translation to full project management [konovo.com](https://konovo.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Over 2 million healthcare professionals in its network; workforce of over 200 employees; customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Notable Investors/Partners**: Not publicly available. The company was formed from a merger of three PE-backed firms (InCrowd, Survey Healthcare Global, GlocalMind) but specific investors are not disclosed.
- **Growth Signals**: The company is in a "transition from a service-oriented model to a product-driven platform," indicating strategic growth; expanding its hybrid Bengaluru team; operates across 5 countries with a global workforce [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).

## Competitive Advantages
- **Largest Healthcare Professional Network**: Konovo claims access to over 2 million healthcare professionals, described as "the largest network of its kind globally" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **AI-Enabled Platform**: The intelligent platform uses AI and technology to facilitate audience engagement, survey deployment, and deep analysis, differentiating from traditional market research firms [konovo.com](https://konovo.com/).
- **Merger of Three Specialists**: By combining InCrowd (tech-enabled rapid insights), Survey Healthcare Global (custom healthcare audiences), and GlocalMind (global reach), Konovo offers a broad spectrum of primary research options under one roof [konovo.com](https://konovo.com/).
- **Rigorous Vetting**: Audiences are sourced from "rigorously vetted expert networks and patient communities," ensuring quality and compliance for life science research [konovo.com](https://konovo.com/).

## Strategic Focus
- **Product-Driven Transformation**: The company is actively transitioning from a service-oriented model to a product-driven platform, indicating a focus on scaling technology and automation [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **AI Governance and Compliance**: With a Chief Compliance & Privacy Officer (Jessica Santos, PhD) who is a Certified AI Governance Professional, Konovo is prioritizing AI governance, data privacy, and regulatory compliance as a strategic differentiator [konovo.com](https://konovo.com/leadership/).
- **Global Expansion**: Operating across 5 countries and hiring in multiple locations (India, Bosnia, Mexico, UK, US), the company is building a global, distributed team [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Connecting Insights Ecosystem**: Building a "comprehensive community of researchers, vendors, and data sources" to create a connected intelligence platform [konovo.com](https://konovo.com/who-we-are/).

## Why Work Here
- **Mission-Driven Work**: Employees contribute to "empowering life science researchers and data scientists" and helping "healthcare organisations innovate faster" – a purpose that directly impacts healthcare outcomes [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Global & Hybrid Environment**: The company has a workforce across 5 countries and offers hybrid work models (especially in Bengaluru) and remote options (e.g., Mexico, New Mexico) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Employee-Centric Benefits**: Comprehensive benefits including group medical coverage, accident insurance, robust leave policy, and a workplace "designed for growth, well-being, and balance" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Growth & Advancement**: The company is in a growth phase (transitioning to product-driven platform) and offers "opportunities for professional growth and advancement" [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Smart, Nice, Impact-Driven Culture**: The careers page encourages applicants who are "smart, nice, and driven to make an impact," suggesting a collaborative and values-driven culture [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).
- **Diverse Roles**: Open positions span technology (Senior Software Engineer, DevOps, QA), client services, data processing, panel outreach, finance, and business development, indicating a multidisciplinary team [job-boards.greenhouse.io](http://job-boards.greenhouse.io/konovo).

## Sources
1. [Konovo Official Website](https://konovo.com/)
2. [Konovo Who We Are](https://konovo.com/who-we-are/)
3. [Konovo Careers](https://konovo.com/careers/)
4. [Konovo Leadership](https://konovo.com/leadership/)
5. [Jobs at Konovo (Greenhouse)](http://job-boards.greenhouse.io/konovo)

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