---
title: 'Senior Mid-Market Implementation Manager at Canary Technologies Corp'
canonical: 'https://feeny.ai/job/senior-mid-market-implementation-manager-canary-technologies-corp-new-york-8n8dfdqeq1ta'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Mid-Market Implementation Manager at Canary Technologies Corp

- **Company:** Canary Technologies Corp
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/canarytechnologies/64d79af2-2b8c-4f57-b9c5-d374b9ef8d1c

## Job description

## About Us

Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let’s shape the future of hospitality together.

## About the Role

The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canary's most complex, higher-value hotel and hotel-group clients. This is a portfolio position: you will run multiple mid-market deployments in parallel, each with several stakeholders, custom configurations, and integrations to property systems (PMS, payment, and other third-party platforms). You will set mutual success criteria up front, coordinate cross-functional and vendor teams, and keep timelines moving through complexity, escalations, and change while identifying and driving expansion of the Canary relationship. This is a high-visibility, customer-facing role for an experienced implementation professional who can operate independently, navigate ambiguity, and act as a trusted advisor to senior hotel operators.

## What You’ll Do

- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients — from kickoff through go-live and initial adoption — running several deployments in parallel without letting timelines slip.
- Scope, configure, and deploy Canary's full product suite to each property's operational setup, including complex, non-standard configurations across hotel groups and portfolios.
- Lead integrations to customer systems (PMS, payment, and other third-party platforms): scope technical requirements, coordinate internal technical teams and outside vendors, and keep the project moving when integrations are delayed or complex.
- Establish mutual success criteria and a joint deployment plan with the customer up front, then drive product adoption to ensure those goals are measurably met.
- Manage senior and multi-stakeholder relationships- navigate pushback, reset expectations, resolve escalations, and maintain trust and momentum toward go-live.
- Identify and drive expansion opportunities during onboarding, partnering with Sales and Customer Success to grow the relationship beyond the initial deployment.
- Coordinate cross-functionally (Product, Support, Engineering, Sales, CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment.
- Track milestones, risks, and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early.
- Partner with Customer Success Managers to ensure a clean handoff into long-term account management.
- Contribute to and improve mid-market onboarding playbooks, best practices, and tooling; help mentor and raise the bar for the broader Implementation team.

## What We’re Looking For

- Bachelor's degree (BS/BA).
- 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
- Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
- Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time.
- Charisma + consultative mindset: sets success criteria up front, drives adoption, and spots expansion opportunities.
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
- Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
- Proficiency with technology and adaptability to dynamic environments
- Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
- Highly organized and rigorous about time management and prioritization across competing deadlines.
- Hospitality and/or travel tech experience a plus.

## Compensation

Target cash compensation ranges from $104,000 - $127,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

## Perks & Benefits

We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: Time Off Unlimited PTO: Take the time you need to truly rest and recharge. Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend. Birthday Holiday: A dedicated day off to celebrate you! Travel & Office Flexibility Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs. Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay. Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & Community Self Improvement Club: A monthly budget to help you smash your personal goals. Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection. Referral Program: Help us grow the flock and score a cash bonus for successful hires.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

## About Canary Technologies Corp

## Company Overview
- **One-liner**: Canary Technologies provides an AI-powered Guest Management Platform that modernizes hotel operations, enhances guest experiences, and drives revenue for hotels, resorts, and lodging properties worldwide.
- **Entity Type**: Private (Series D funding)
- **Headquarters**: San Francisco, CA, USA (with additional offices in New York, NY, and globally)
- **Founded**: 2017
- **Founders**: Harman Singh Narula and SJ Sawhney

## Core Business
- **Primary industry**: Hospitality technology (hotel tech)
- **Target customers**: B2B – hotels, resorts, and lodging properties of all sizes, from independent hotels to global chains (e.g., Marriott, Four Seasons, Choice Hotels, Wyndham)
- **Mission**: “To modernize the hotel tech stack” and “help hoteliers thrive by creating the most innovative software solutions.”

## Products & Services
- **[Guest Management Platform]**: A centralized digital platform covering the entire guest journey from booking to checkout. Includes digital check-in/out, contactless payment, AI-driven voice bot, guest messaging, and upselling tools. Type: SaaS.
- **[Canary AI]**: The company’s proprietary artificial intelligence model built specifically for hotels, powering automation, voice interactions, and operational insights. Type: AI/ML engine.
- **[Integrations & API]**: Native integrations with all major Property Management Systems (PMS), CRMs, payment providers, and other hotel operations tools. Type: API/platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $45M (per LinkedIn); Total Funding of $177.1M across 7 rounds
- **Notable Investors/Partners**: Insight Partners (led Series C, $50M, June 2024), Brighton Park Capital (led Series D, $80M, July 2025). Other investors include F-Prime Capital, Sands Capital, and more.
- **Growth Signals**:
  - Trusted by over 20,000 hotels in 125+ countries
  - Headcount grew 87.4% YoY to 307 employees (as of mid-2025)
  - Won HotelTechAwards for Best Guest Experience Platform (2024, 2025, 2026) and Best Hotel Voice Bot & Call Center Software (2026)
  - Recognized by Fast Company’s Most Innovative Companies and Deloitte Fast 500

## Competitive Advantages
- **Purpose-built for hospitality**: Platform is 100% focused on hotel needs, unlike generic property management tools.
- **AI-first approach**: Canary AI is the most advanced hotel-specific AI model, enabling automation and personalization at scale.
- **Deep integration ecosystem**: Works natively with all major PMS providers, reducing friction for hoteliers.
- **Award-winning user experience**: Consistently ranked #1 by HotelTechReport for Guest Experience Platform.
- **Global reach & brand trust**: Already deployed at top-tier hotel brands (Marriott, Four Seasons, InterContinental, etc.).

## Strategic Focus
- **Agentic hotel operations**: Leveraging AI to automate workflows so staff can focus on guest service rather than screens.
- **Product expansion**: Developing new tools for digital guest journey, voice AI, and physical access (e.g., Lead Physical Access Engineer role).
- **Global scaling**: Opening offices in EMEA and expanding remote team presence across 33 countries.
- **Consolidation of hotel tech**: Helping hotels replace multiple point solutions with a single, integrated platform.

## Why Work Here
- **Fast-growing environment**: 87% headcount growth in the past year, offering rapid career advancement and impactful projects.
- **Remote/hybrid flexibility**: Roles are available as fully remote (e.g., Customer Success Manager, EMEA) or hybrid (New York, San Francisco, Dallas).
- **Culture & perks**:
  - Travel stipend for stays at Canary-powered hotels
  - Training and career development programs
  - Regular team-building events
  - Kitchen stocked with snacks and coffee
  - Internal promotions from within
- **Global & diverse team**: Employees across 33 countries with a strong sense of mission and hospitality values.
- **Meaningful mission**: Directly improve the experience of hotel staff and guests, making a tangible impact on the hospitality industry.

## Sources
1. [canarytechnologies.com](https://www.canarytechnologies.com/company) – Company overview, founders, awards, mission
2. [canarytechnologies.com](https://www.canarytechnologies.com/?r=0) – Homepage, AI/agentic operations, trusted by 20,000 hotels
3. [jobs.lever.co](https://jobs.lever.co/canarytechnologies) – Careers page, open roles, remote/hybrid policy, culture
4. [linkedin.com](https://www.linkedin.com/company/canarytech) – Financials (revenue, funding, headcount), employee count, reviews, latest funding rounds

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