---
title: 'Senior NetSuite Applications Administrator at Five9'
canonical: 'https://feeny.ai/job/senior-netsuite-applications-administrator-five9-bengaluru-jmgnkat5gsz8'
type: 'job'
last_seen: '2026-09-10'
---

# Senior NetSuite Applications Administrator at Five9

- **Company:** Five9
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-10
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6140681004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Senior NetSuite Applications Administrator

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced techno-functional Senior NetSuite Applications Administrator to join our Finance Systems team. This role focuses on sustaining and evolving Five9’s NetSuite deployment, with deep functional and technical expertise across NetSuite Financials, and broader support for Five9’s finance application ecosystem.

NetSuite serves as the system of record for Five9’s core financial processes and integrates with adjacent finance applications supporting expense management, procurement, and accounts receivable automation. The Senior NetSuite Applications Administrator will work closely with Finance, Accounting, and IT stakeholders to ensure platform stability, support period-end close activities, resolve operational issues, and drive ongoing improvements to NetSuite and related financial systems.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong techno-functional NetSuite background, working knowledge of financial accounting and reporting concepts, and the ability to work cross functionally with Finance and Accounting teams.

Must be able to work hours that partially overlap with US Pacific time, where the Finance team is primarily based.

## Key Responsibilities

- Administer, sustain, and evolve Five9’s NetSuite deployment, including user setup, roles, permissions, and security controls.
- Support and maintain NetSuite Financials, including General Ledger, Advanced Revenue Management (ARM), Multi-Book Accounting, SuiteTax, Accounts Payable/Accounts Receivable, and Fixed Assets.
- Apply financial accounting and reporting concepts to configure NetSuite in a manner consistent with GAAP and internal reporting requirements.
- Configure and maintain NetSuite customizations, including custom records, fields, forms, workflows (SuiteFlow), saved searches, and reports.
- Work across NetSuite’s customization and extension layers, including SuiteBuilder, SuiteFlow, SuiteScript, SuiteTalk, and SuiteApps, partnering with developers on more advanced scripted solutions.
- Support and administer adjacent finance applications, including Ramp (expense management), Coupa (procurement), and HighRadius (accounts receivable automation).
- Troubleshoot and resolve operational issues across NetSuite and connected finance applications, including data integrity and integration issues.
- Partner with Accounting and Finance teams to support period-end and year-end close processes, audits, and financial reporting needs.
- Support NetSuite releases, sandbox testing, and configuration deployments, minimizing disruption to financial operations.
- Document NetSuite configurations, processes, and best practices to support long term platform governance.
- Collaborate with developers, architects, and third party consultants on NetSuite enhancements and integrations with adjacent systems.

Key Requirements:

- Minimum 5 years of hands-on experience with NetSuite and other financial applications.
- NetSuite certification is required (e.g., NetSuite Administrator or NetSuite ERP Consultant).
- Strong working knowledge of NetSuite Financials, including General Ledger, ARM, Multi-Book Accounting, SuiteTax, AP/AR, and Fixed Assets.
- Solid understanding of financial accounting and reporting concepts.
- Experience supporting other finance applications such as Ramp, Coupa, HighRadius, or similar expense management, procurement, or AR automation tools.
- Familiarity with NetSuite’s customization and extension layers, including SuiteBuilder, SuiteFlow, SuiteScript, SuiteTalk, and SuiteApps.
- Strong analytical, troubleshooting, and problem solving skills.
- Excellent communication skills and the ability to collaborate with cross functional stakeholders.
- Ability to manage multiple priorities in a fast paced environment.
- Techno-functional mindset, comfortable working directly with Finance and Accounting stakeholders as well as technical teams.

Why You’ll Love This Role:

- You will play a key role in sustaining and evolving the systems that power Five9’s global finance organization.
- This role provides the opportunity to work at the center of Five9’s finance technology stack, including NetSuite and its connected finance applications.
- You will collaborate with cross functional teams across Finance, Accounting, and IT while helping improve the systems and processes that enable the company to scale.
- If you enjoy solving complex financial systems problems and building scalable NetSuite solutions, this role offers strong impact and growth opportunities.

This role is hybrid and requires 3 days a week in office.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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