---
title: 'Senior Observability Architect | Australia | Remote at Grafana Labs'
canonical: 'https://feeny.ai/job/senior-observability-architect-australia-remote-grafana-labs-australia-ezm6487k4w9b'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Observability Architect | Australia | Remote at Grafana Labs

- **Company:** Grafana Labs
- **Location:** Australia
- **Work type:** remote
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/grafanalabs/jobs/6118714004

## Job description

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at [grafana.com](http://grafana.com) and follow us on [LinkedIn](https://www.linkedin.com/company/grafana-labs/) and [X](https://twitter.com/grafana).

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.

As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.

Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.

You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.

This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry.

What You'll Be Doing:

- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
- Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
- Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
- Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
- Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit:

- Located in Melbourne or Sydney
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
- Experience deploying and operating Kubernetes.
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
- Proven ability to manage multiple clients and projects simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
- Ability to travel as needed to meet with clients (up to 25%).
- Identify and provide timely workarounds and solutions to meet a customer’s business needs.
- You have some observability expertise, preferably architect level
- First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  Ability to articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers

Bonus Points For:

- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
- Great at connecting product usage to value (ROI).
- Great at managing customer lifecycle.
- You will be creative in solving customer adoption challenges.
- You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table.

The OTE compensation range for this role is $207,000 - $256,000.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

- 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
- Transparent Communication – Expect open decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- Open Source Roots – Built on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values outcomes over optics.
- Career Growth Pathways – Defined opportunities to grow and develop your career.
- Approachable Leadership – Transparent execs who are involved, visible, and human.
- Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
- In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our [privacy policy](https://grafana.com/legal/applicant-and-candidate-privacy-policy/).

## About Grafana Labs

## Company Overview
- **One-liner**: Grafana Labs provides the leading open-source observability platform and a fully managed cloud service, enabling organizations to monitor, visualize, and analyze their metrics, logs, traces, and more.
- **Entity Type**: Private (Series H – $1.1B total funding)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Raj Dutt, Torkel Ödegaard, and Anthony Woods

## Core Business
- **Industry**: Software Development / Observability & Monitoring
- **Target Customers**: B2B, primarily mid-market to large enterprises (7,000+ customers including Anthropic, Bloomberg, NVIDIA, Microsoft, Salesforce) and SMBs via free tier
- **Mission**: “Shape the future of observability” – build, sell, and scale technology that matters, rooted in open source, transparency, and customer success

## Products & Services
- **Grafana (Open Source)**: The industry-standard dashboarding and visualization tool for metrics, logs, and traces.
- **Grafana Cloud**: Fully managed observability SaaS stack combining metrics (Mimir), logs (Loki), traces (Tempo), incident response (OnCall), synthetic monitoring, and load testing (k6).
- **Grafana Enterprise**: Self-managed edition with enterprise-grade features, security, and support.
- **Grafana OnCall**: Incident management and alerting workflow tool.
- **Grafana Faro**: Frontend observability for web applications.
- **k6**: Open-source load testing tool integrated into the observability pipeline.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known Series H in 2022; total funding $1.1B)
- **Key Metric**: Annual revenue of $270M (LinkedIn estimate, 2025)
- **Notable Investors/Partners**: Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, Lead Edge Capital
- **Growth Signals**:
  - 1,600+ employees across 40+ countries (LinkedIn: 1,431, +16.6% YoY)
  - 25M+ users worldwide
  - Named a **Leader** in the 2025 Gartner® Magic Quadrant™ for Observability Platforms – positioned furthest for Completeness of Vision
  - Major enterprise logos: Anthropic, Bloomberg, NVIDIA, Microsoft, Salesforce

## Competitive Advantages
- **Open-Source Foundation**: Grafana is the de facto standard for dashboards; huge community (25M+ users) drives adoption and ecosystem.
- **Composable Observability Stack**: Best-of-breed components (Loki, Tempo, Mimir, OnCall) that are tightly integrated but can be used independently.
- **Vendor‑Neutral Architecture**: Works with any data source (Prometheus, InfluxDB, Elasticsearch, cloud providers, etc.), reducing lock-in.
- **Remote-First Culture**: 100% remote, global team – enables hiring top talent anywhere and builds a deeply distributed, resilient organization.

## Strategic Focus
- **Full-Stack Observability for the “Agentic Era”**: Expanding from traditional monitoring to cover AI/LLM workloads, real‑time decision systems, and incident management.
- **Simplify SaaS Economics**: CEO Raj Dutt emphasizes reimagining pricing and scalability to reduce complexity for customers.
- **Continued Open-Source Innovation**: Ship constantly, release early and often, and maintain community leadership.
- **Enterprise Scale**: Grow enterprise sales and partner ecosystem (cloud providers, system integrators) while retaining developer‑first DNA.

## Why Work Here
- **100% Remote**: “We hold ourselves responsible for outcomes not hours or location.” $175/month co‑working space reimbursement.
- **Generous Time Off**: 30 days paid vacation + national holidays + sick leave + company shutdown days.
- **Global Benefits**: Health coverage/stipends in US, UK, Canada, Netherlands, Sweden, Spain, Australia, India, Singapore. Retirement plan contributions (multi‑country). Paid parental leave.
- **Growth & Development**: $1,500 annual learning stipend, thousands of on‑demand courses, conference/training support.
- **Empowered Culture**: Top 5% employee engagement score (2025). Principles: “Default to transparency,” “Seek diverse perspectives,” “Help each other thrive.” Employees choose their own laptop/tech stack, refreshed every 3 years.
- **Mindfulness & Support**: Free Calm subscription; confidential Employee Assistance Program (24/7/365).
- **Interview Process**: Practical, transparent – recruiter chat, hiring manager conversations, role‑relevant challenge (no trick questions), and values alignment. Designed to be respectful of your time.

## Sources
1. [Grafana Careers Page](https://grafana.com/careers/)
2. [Grafana Homepage](https://grafana.com/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/grafana-labs)
4. [Grafana Job Board (Greenhouse)](http://job-boards.greenhouse.io/grafanalabs)

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