---
title: 'Senior Operations Associate at Fortuna Health'
canonical: 'https://feeny.ai/job/senior-operations-associate-fortuna-health-new-york-8hvtreexw8b7'
type: 'job'
last_seen: '2026-10-20'
---

# Senior Operations Associate at Fortuna Health

- **Company:** Fortuna Health
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/fortuna-health/5512a70c-3101-428b-9938-af16e05f9763

## Job description

## About Fortuna Health

We believe accessing healthcare should be as simple as doing your taxes on TurboTax. But for the millions on Medicaid, it’s not. Fortuna Health is redefining the consumer experience for Medicaid. We’re helping millions navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. We're backed by a16z, BoxGroup, YC, and top healthcare angels. We believe this is a once in a lifetime opportunity to dramatically improve the human condition for 90M people, and we need the help of high-throughput, growth-minded builders to make it happen.

## About the role

## What you'll do

As an early operations hire at Fortuna, you’ll help shape how our company scales. We work fully in-person 5 days a week out of our NYC office, and believe deeply in the value of a focused, supportive, and tight-knit team. As a Senior Operations Associate, you’ll help manage B2B client relationships while running key parts of the operational engine behind our consumer (B2C) product, owning problems end-to-end for thousands of people navigating coverage every month. This is a fast-paced role with real visibility, perfect for someone energized by complexity, execution, and real-world impact. We’re looking for highly driven generalists who are eager to learn across multiple operational functions. For the right person, there’s a clear path to taking on more ownership and growing into a leadership role as we scale. This is a strong fit for someone with an operational instinct and a real interest in Medicaid policy. There's a lot of greenfield to build here, and the role will grow and change as the company does. What you own six months in will look different from what you own on day one.

## What we're looking for

Product Mindset Our philosophy is that everyone should be product-oriented. We’re fundamentally building a consumer product for the masses. You will be in a unique position to understand both our enterprise clients and our end users. The challenge for you is to help balance the needs of both while remaining committed to our core user experience. Ownership There's plenty of greenfield, exploratory work to be done. We need someone to be able to take an ambiguous problem and run with it. As workflows mature, you'll be expected to own them end-to-end without heavy oversight. High Velocity We're looking for a rockstar operator: someone energetic, detail-oriented, and capable of managing context for multiple clients comfortably. Speed and quality aren't a tradeoff here—we expect both. Respectful Disagreement We believe it's crucial to be able to openly disagree with anyone on the team. We are looking for someone who doesn't shy away from conflict, but is respectful and empathetic in their approach and always open to different ideas. Humility It's important to be able to admit when you're wrong. We are looking for a low-ego teammate who is able to take failures in stride and grow from them.

## Requirements

- 2+ years of experience in management consulting, investment banking, or working at a startup
- Strong attention to detail -- you take pride in doing the little things right, especially when nobody’s looking
- Exceptional analytical skills -- you're comfortable in data, and know how to gather input to drive business decisions
- High ownership -- you are comfortable building operational processes in ambiguous situations
- Ability to work 5 days per week in-person in NYC

## What we offer

- Competitive salary and equity ownership in the company
- Platinum health insurance plans
- Free lunch every day
- All commuter expenses covered
- $100/month wellness benefit
- Unlimited PTO
- 401k plan with company match

## About Fortuna Health

## Company Overview
- **One-liner**: Fortuna Health provides a consumer-first digital platform for navigating Medicaid end-to-end, from eligibility and enrollment to renewing coverage.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, United States
- **Founded**: 2023
- **Founders**: Benjamin Wesner (Co-Founder & CTO), Cydney Kim (Co-Founder & COO)

## Core Business
- Primary industry/industries: Healthcare IT, Government Health Programs, Medicaid Technology
- Target customers: B2B — health plans and providers who offer the platform to their Medicaid members; B2C — Medicaid consumers who use the platform for enrollment and renewal
- Mission or purpose statement: To make the consumer experience for Medicaid more efficient, accurate, and accessible. The company believes the consumer experience for government health programs should be simpler and more dignified.

## Products & Services
- **Fortuna Health Platform**: A SaaS platform that provides a digital, end-to-end experience for Medicaid eligibility, enrollment, and renewal. Features include 24/7 multilingual support, a virtual mailbox, automated notifications, and guided workflows. The platform offers eligibility checks in as little as 30 seconds and claims a 95% application approval rate and a 15% increase in renewal rates. It is available only through partner providers and insurers.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding of **$22.5M** (as of August 2025). Annual revenue is estimated at **$1.2M** (LinkedIn estimate). [linkedin.com](https://www.linkedin.com/company/fortuna-health)
- **Notable Investors/Partners**: Led by **Andreessen Horowitz (a16z)**, with participation from **BoxGroup**, **Y Combinator**, and angel investors including the founders of Zocdoc, Pillpack, and Cityblock. [fortunahealth.com](https://www.fortunahealth.com/about-us)
- **Growth Signals**: The company has grown headcount by **72.7% YoY** (to 19 employees). It raised an **$18.3M Series A** in August 2025, led by a16z, signaling strong investor confidence. The company is expanding its services to multiple states and is positioned to benefit from federal Medicaid reforms. [cbinsights.com](https://www.cbinsights.com/company/fortuna-health)

## Competitive Advantages
- **Consumer-first approach**: Unlike traditional state-run systems or call centers, Fortuna offers a modern, digital, and guided experience tailored to individual consumer situations.
- **High conversion and retention**: Reports a 95% application approval rate and a 15% increase in renewal rates, demonstrating strong product-market fit.
- **Licensed navigators**: Every Fortuna navigator is certified and licensed to enroll, ensuring compliance and trust.
- **Focus on a massive, underserved market**: With over 100 million consumers covered by Medicaid, CHIP, and Marketplace programs, and 72% of those who lose coverage remaining eligible, the addressable market is enormous and under-digitized.

## Strategic Focus
- **Nationwide expansion**: Fortuna is actively expanding its services to more states, aiming to cover a larger portion of the Medicaid population.
- **Deepening partnerships**: The company works exclusively through health plans and providers, so a key focus is building and scaling these B2B relationships.
- **Product development**: Continued investment in the platform to make eligibility, enrollment, and renewal faster and more automated, reducing friction for both consumers and partner organizations.

## Why Work Here
- **Mission-driven work**: Employees are directly improving access to healthcare for millions of low-income and vulnerable individuals.
- **Engineering & team culture**: The company emphasizes ownership, respectful disagreement, a growth mindset, and advocacy. They describe their culture as one where "every Fortuna employee is empowered to drive product and service excellence." [fortunahealth.com](https://www.fortunahealth.com/about-us)
- **Strong backing**: Working at a company backed by top-tier investors like a16z and Y Combinator provides stability and resources for growth.
- **Small, growing team**: With only 19 employees and rapid growth, there is significant opportunity for impact, ownership, and career advancement.
- **Location**: Based in New York, NY, with a hybrid/office policy likely given the small team size and collaborative nature (remote/hybrid policy not explicitly detailed but typical for early-stage NYC startups).

## Sources
1. [Fortuna Health Official Website](https://www.fortunahealth.com/)
2. [Fortuna Health About Us](https://www.fortunahealth.com/about-us)
3. [Fortuna Health LinkedIn](https://www.linkedin.com/company/fortuna-health)
4. [CB Insights Fortuna Health Profile](https://www.cbinsights.com/company/fortuna-health)
5. [Fortuna Health Careers Page](https://jobs.ashbyhq.com/fortuna-health)

## Other roles at Fortuna Health

- [Operations Lead](https://feeny.ai/job/operations-lead-fortuna-health-new-york-ss2zewmyeyzh) — New York, NY
- [Product Operations Associate](https://feeny.ai/job/product-operations-associate-fortuna-health-new-york-gz3zc95ayj31) — New York, NY
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-fortuna-health-new-york-46tm1jfgvycv) — New York, NY
- [Senior Operations Associate](https://feeny.ai/job/senior-operations-associate-zoe-london-5wh5nftp24j5) — London, United Kingdom