--- title: 'Senior Operations Associate at ZOE' canonical: 'https://feeny.ai/job/senior-operations-associate-zoe-london-5wh5nftp24j5' type: 'job' last_seen: '2026-09-08' --- # Senior Operations Associate at ZOE - **Company:** ZOE - **Location:** London, United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.ashbyhq.com/zoe/ffe9d802-b755-46ce-9a74-9bea6b1d886b ## Job description READY TO HELP TAKE ZOE GLOBAL? We’re expanding fast beyond our direct-to-consumer origins and taking our iconic products, like the Daily30 and Gut Health Bars, into new international markets and retail channels. But launching in new countries and landing on retail shelves isn't just about big ideas; it takes flawless operational execution. If you are a detail-oriented, proactive ops professional who loves turning complex expansion plans into smooth, repeatable launches, this is your invitation to help build the backbone of ZOE's global growth. WHY THIS ROLE? Over the next 6–12 months, ZOE is stepping into a higher gear. Moving into physical retail and new geographic territories introduces complex cross-border logistics, strict retail routing guides, specialised packaging rules, and intricate supply chain dependencies. As our Ops Associate, you won't just be following a script, you will turn high-level expansion strategy into executable launch checklists. You will own the operational follow-through that keeps our products moving, our inventory accurate, and our launches on schedule. If you thrive on bringing clarity to complexity and want a role where your work directly powers company growth, this is it. ## WHAT YOU WILL DO 🌐 Market & Retail Launch Execution - Support international and retail launches by owning the inbound logistics plan - lead times, shipping schedules, and getting first stock landed on time into 3PLs and retail DCs - Translate retail partner requirements (routing guides, labelling, ASNs, case and pallet specs) into clear instructions for our 3PLs and freight partners, and check inbound deliveries meet them - Support importer-of-record, distributor, and account setups with Legal/Regulatory and Finance. 🚚 Logistics & Cross-Border Freight - Coordinate inbound and cross-border shipments, managing bookings, Incoterms, customs documentation, and delivery appointments. - Track shipment milestones, in-transit inventory, service risks, and landed cost drivers. - Escalate freight delays, customs blockers, or partner issues with proactive recommendations. 📦 Inventory & Procurement Support - Manage daily inventory operations: PO processing, goods receipts, BOM upkeep, and offline fulfillment tracking. - Own 3PL portal accuracy, running stock investigations and month-end count reconciliations. - Support supplier onboarding by coordinating QA paperwork, contracts, and system setups. 📋 Compliance & Process Playbooks - Track operational inputs for EPR (packaging), product registrations, and local compliance requirements. - Turn post-launch learnings into repeatable templates and playbooks for future market expansions. ## WHAT YOU NEED TO HAVE - Operations Experience: 3–6 years of hands-on, end-to-end supply chain, logistics, or inventory management experience within CPG, FMCG, or fast-growing physical consumer brands. - SOP & Playbook Building: A proven track record of building repeatable SOPs, launch checklists, or operational playbooks from scratch to bring structure to fast-scaling environments. - Cross-Border & Retail Mechanics: Solid understanding of international shipping, customs documentation, Incoterms, HS/commodity code verification, and physical supermarket retail logistics (routing guides, ASNs, pallet specs, delivery windows). - Systems Proficiency: Experience working daily in cloud ERPs (e.g., NetSuite, SAP, Business Central, Cin7), WMS platforms, and 3PL web portals. - Meticulous Execution: Exceptional organisational skills—you naturally turn cross-functional chaos into clean, actionable checklists. ## THE NICE TO HAVES - Experience working with food, beverage, health & wellness, or supplement products subject to strict regulatory oversight and batch/shelf-life control. - Hands-on experience preparing documentation for customs regimes, bonded warehousing, or HMRC audits. - Familiarity with EPR (Extended Producer Responsibility) packaging compliance and country-specific registration processes. ## LOCATION & WAY OF WORKING - Role Type: Full-time, UK-based Fully Remote. - Offsite: We gather in-person once per quarter at our London office for team offsite and strategy alignment. - Right to Work: Must hold permanent right to work in the UK without requiring visa sponsorship. ## ✨ OUR HIRING JOURNEY We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible: 1. 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision. 2. 🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations. 3. 🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style. 4. 🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running! Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference. ___________________________________________________________________________ ## 🚀 READY TO THRIVE? APPLY NOW If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else. ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you. ___________________________________________________________________________ NOT THE PERFECT MATCH? JOIN ZOE'S TALENT COMMUNITY https://jobs.ashbyhq.com/zoe/form/talent-community! [https://app.ashbyhq.com/api/images/user-content/52df5476-920a-4f03-83e5-2312df164703/b28c4418-b89a-4104-ab22-e98d67e610fa/Screenshot%202026-05-22%20at%2011.41.34.png] If this role isn't the exact right fit, or the timing isn't right, don't let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to. 📸 STAY CURIOUS. FOLLOW THE JOURNEY. Want to see life behind the scenes, our latest health breakthroughs, and how we're changing the world through food? Follow us on our socials: LinkedIn http://linkedin.com/company/joinzoe/ | Instagram https://www.instagram.com/zoe/ | TikTok https://www.tiktok.com/@join_zoe | YouTube https://www.youtube.com/@joinZOE | Facebook https://www.facebook.com/joinzoe1/ ## About ZOE ## Company Overview - **One-liner**: ZOE combines scientific research with artificial intelligence to offer personalized nutrition programs that help people understand their unique metabolic responses to food. - **Entity Type**: Private (late-stage; total funding $108.9M; last round Series B in July 2024) - **Headquarters**: London, United Kingdom (with additional offices in Boston, Massachusetts, USA) - **Founded**: 2017 - **Founders**: George Hadjigeorgiou and Tim Spector ## Core Business - **Primary industry**: Personalized nutrition, gut health testing, and digital health. - **Target customers**: B2C – individuals seeking science-based dietary insights and improved metabolic health. - **Mission or purpose**: To replace “one-size-fits-all” nutrition guidance with personalized approaches, empowering people to eat with confidence and improve long-term health. ## Products & Services - **ZOE Personalized Nutrition Program**: A subscription-based app and coaching program that uses at-home test results (blood fat, blood sugar, gut microbiome) to provide personalized food scores and meal recommendations. Type: SaaS + physical test kit + coaching. - **At-Home Test Kit**: Measures blood sugar, blood fat, and gut microbiome. Type: Hardware (test kit) + lab analysis. - **Plant-Based Fiber Supplement**: A dietary supplement containing 30+ whole-food ingredients to support gut health. Type: Consumer packaged good. - **ZOE Science & Nutrition Podcast**: The #1 nutrition podcast in the UK with 14 million+ downloads, featuring leading scientists. Type: Content / Media. - **ZOE Health Study**: A large-scale citizen science initiative (millions of contributors) that feeds into ongoing research. Type: Research platform. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed; described as “late stage” with $108.9M total funding. - **Key Metric**: Annual revenue of $4.0M (LinkedIn estimate) and total funding of $108.9M (as of July 2024). - **Notable Investors/Partners**: Coefficient Capital (led Series B), Tim Kendall (seed investor). Research partners include King’s College London, Massachusetts General Hospital, Harvard Medical School, and Stanford University. - **Growth Signals**: Operates in 17 countries; 74,469 LinkedIn followers (+22.4% YoY); active job postings up 250% YoY; published multiple breakthrough papers in journals like *Nature Medicine*, *Science*, and *The Lancet*. ## Competitive Advantages - **Proprietary research**: Runs the world’s largest in-depth nutrition study (PREDICT) with peer-reviewed results that form the core of its personalization algorithm. - **Scientific credibility**: Co-founded by Prof. Tim Spector (epidemiologist) and backed by a world-class scientific advisory board (Sarah Berry, Andrew Chan, Christopher Gardner, etc.). - **AI-driven personalization**: Uses machine learning on individual metabolic data to generate food scores, creating a defensible data moat. - **Media & community**: The #1 nutrition podcast and a large engaged user base (120,000+ members) provide strong brand and user acquisition advantages. ## Strategic Focus - **Expand personalized program reach**: Grow membership in the US and UK while continuing to refine the science. - **Deepen research**: Continue the PREDICT and BIOME studies to uncover new links between diet, microbiome, and metabolic health. - **Product innovation**: Enhance the app experience, develop new supplement offerings, and integrate real-time feedback (e.g., continuous glucose monitors). ## Why Work Here - **Culture**: Remote-first, well-funded scale-up that values inclusivity, transparency, ownership, and open-mindedness. Teams are given freedom to make long-term, high-impact decisions. - **Work environment**: Remote-friendly with physical offices in London and Boston. Many roles are listed as remote with occasional on-site work. - **Perks & engineering culture**: Strong emphasis on learning in the open, publishing research, and using cutting-edge AI/ML. The team includes engineers, data scientists, and nutrition scientists working on complex product and data challenges. - **Growth opportunity**: 14 active job postings (as of mid-2026) with a 250% increase in postings year-over-year, indicating a scaling phase despite a slight headcount dip in the past year. ## Sources 1. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zoe) 2. [linkedin.com](https://www.linkedin.com/company/joinzoe) 3. [joinzoe.com](https://joinzoe.com/about/) 4. [builtin.com](https://builtin.com/company/zoe) 5. [tracxn.com](https://tracxn.com/d/companies/zoe/__2lM189ruFNsNToLZ8gyBK1xO4iLedFT2rltMToMLLfg) ## Other roles at ZOE - [Senior Product Designer - App Experience](https://feeny.ai/job/senior-product-designer-app-experience-zoe-united-kingdom-ts9jbvkrdfx9) — United Kingdom - [National Retail Account Manager](https://feeny.ai/job/national-retail-account-manager-zoe-united-kingdom-pxsse9magaq1) — United Kingdom - [Country Marketing & Communication Lead - Germany](https://feeny.ai/job/country-marketing-communication-lead-germany-zoe-berlin-4besymxjetxj) — Berlin, Germany - [Performance Creative Editor](https://feeny.ai/job/performance-creative-editor-zoe-london-x2sqw3b0ekga) — London, United Kingdom - [Senior Operations Associate](https://feeny.ai/job/senior-operations-associate-headway-remote-pcqhyv7kgq6r)