---
title: 'Senior Operations Manager, Air (EHR) at Commure'
canonical: 'https://feeny.ai/job/senior-operations-manager-air-ehr-commure-mountain-view-vkn3jcbv2eyx'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Operations Manager, Air (EHR) at Commure

- **Company:** [Commure](https://feeny.ai/companies/commure)
- **Location:** Mountain View, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/commure/d81d2d6b-6a1d-4351-b4c8-dbfcfbc9cce9

## Job description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”

Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.

The future of healthcare is being built right now. Come deliver this transformation.

## About the Role

As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.

Read more about Air http://www.athelas.com/air!

This full-time position requires working 5 days a week in our Mountain View, CA office.

## What You'll Do

- Customer Discovery, Workflow Analysis & Technical Collaboration:
- Engage directly with customers to map their existing clinical and administrative workflows.
- Product Management & Technical Specifications:
- Draft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.
- Partner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.
- Project Leadership & Stakeholder Coordination:
- Develop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.
- Lead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.
- Act as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.
- Align on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.
- Process Design, Optimization & Tooling:
- Create and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.
- Identify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.
- Build and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.
- Go-Live Support & Adoption:
- Facilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.
- Monitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).

## What You Have

- Education: BS/MS in a STEM-related field (Computer Science, Engineering, Mathematics, Hard Sciences) or equivalent technical training/experience.
- Experience:
- 5+ years of implementation, product operations or operations experience in SaaS or HealthTech.
- Proven track record of leading complex, cross-functional programs to successful delivery on time and within scope.

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com http://commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

## About Commure

## Company Overview
- **One-liner**: Commure provides an AI-native enterprise Revenue Cycle Management (RCM) and ambient clinical documentation platform that powers the business and clinical workflows of large health systems.
- **Entity Type**: Private (last disclosed funding: Series E, June 2025)
- **Headquarters**: Mountain View, California, United States
- **Founded**: 2017 (based on earliest seed round)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Healthcare technology (AI-powered RCM, ambient scribing, clinical intelligence)
- **Target customers**: Large health systems, hospitals, urgent care networks (B2B Enterprise)
- **Mission or purpose**: Simplify healthcare – reimagine the experience of care delivery by reducing administrative burden and letting clinicians focus on patients

## Products & Services
- **Ambient AI Scribing**: Automatically generates clinical documentation from patient encounters, integrating with Epic and 60+ EHRs.
- **Autonomous Coding**: AI-driven medical coding, charge capture, and clinical documentation improvement.
- **Revenue Cycle Management (RCM) Suite**: End-to-end automation including claim processing, denial management, appeal automation, reconciliation, and patient responsibility.
- **Patient Access**: AI-powered appointment scheduling, prior authorizations, patient intake, and referral management.
- **Clinical Copilots**: Real-time decision support tools that reduce cognitive load and surface actionable insights during encounters.
- **Care Navigation & Cues**: Post-visit follow-up, care coordination, and patient education tools.
- **Staff Safety**: Infrastructure for managing security and safety of healthcare staff.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private)
- **Key Metric**: Annual Revenue ~$100M (LinkedIn estimate); Total Funding $974.3M raised across 10 rounds (including Series E of $200M in June 2025 led by General Catalyst)
- **Notable Investors/Partners**: General Catalyst (lead), Sequoia, Y Combinator, Lux Capital, Human Capital, 8VC, Greenoaks Capital, Elad Gil, NVIDIA (partner)
- **Growth Signals**: Achieved 300% year-over-year growth for two consecutive years; headcount grew 94.9% YoY to ~926 employees; named to Fortune’s Future 50 list (2025); processes $25B+ in annual claims and supports 40M+ ambient appointments across 150+ health systems and 2,000+ care sites.

## Competitive Advantages
- **Deep EHR integrations**: Works with 60+ EHR systems, including Epic, making it highly embedded in existing health system workflows.
- **End-to-end platform**: Covers the entire revenue cycle from patient intake and clinical documentation through claims, coding, and denial management – reducing handoffs and data silos.
- **Proven scale**: Trusted by leading systems like Yale New Haven Health, Mount Sinai, and others, with documented outcomes (e.g., 20% revenue boost at an NYC health system).
- **AI-first architecture**: Uses a unified data model to power real-time, AI-driven operations across clinical and administrative functions.

## Strategic Focus
- Expand AI-powered offerings into additional care segments (ambulatory, urgent care, etc.)
- Continue to build out ambient AI scribing and autonomous coding capabilities
- Deepen partnerships with large health systems and move from “upstart innovator to the industry standard” over the next few years
- Grow international workforce (31% in India, 7% in Bangladesh) while maintaining US headquarters

## Why Work Here
- **Culture highlights**: “Day 1” startup mentality with high ownership, extreme customer focus, and lean staffing – minimal pure management (“no work theater”); values include “Speed Above All Else” and “High Output Matters”
- **Remote/hybrid policy**: Not explicitly stated; headquarters in Mountain View, CA with teams across the US, India, Bangladesh, Colombia, and other countries – likely hybrid/remote options for many roles
- **Notable perks**: Flexible PTO, medical/dental/vision coverage, pet insurance (dog-friendly office in Mountain View), One Medical membership, pre-tax HSA/FSA/commuter benefits
- **Engineering culture**: Building mission-critical AI for healthcare with a strong product-engineering collaboration; founders and leaders come from health tech backgrounds; recent job postings include senior software engineer, backend engineer, and frontend platform manager roles

## Sources
1. [Commure.com](https://www.commure.com/)
2. [Commure Company Page](https://www.commure.com/company)
3. [Commure Careers Page](https://www.commure.com/careers)
4. [Commure Life at Commure](https://www.commure.com/life-at-commure)
5. [Commure LinkedIn](https://www.linkedin.com/company/commure)

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