--- title: 'Senior Operations Manager, India at Nivoda' canonical: 'https://feeny.ai/job/senior-operations-manager-india-nivoda-mumbai-xc5e1ye7j3dj' type: 'job' last_seen: '2026-09-11' --- # Senior Operations Manager, India at Nivoda - **Company:** Nivoda - **Location:** Mumbai, India - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-07 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/nivoda/4fc9c8d2-d877-4745-a4d9-1221fe4f4953 ## Job description Senior Ops Manager, India Reporting Manager: VP of Fulfilment Working Hours: Monday - Friday, 9:00am - 6:00pm IST Location: 100% on-site, Mumbai, India ## About the Role We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment , collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment. This is a senior, on-site leadership role with full accountability for people, performance, and culture within the India fulfillment team building on an established operation, developing a growing team, and driving measurable improvements in delivery and compliance performance. ## About Us Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates. Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai, Nivoda is the go-to marketplace for the global diamond and jewellery industry. ## What You'll Do Own India Fulfilment, Collections & Shipment Performance - Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery - Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations - Ensure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time - Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability Drive Continuous Improvement with Data - Own weekly and monthly operational metrics (collections, delivery times, shipment accuracy, export turnaround) and use them to drive decisions - Write and run SQL queries to investigate root causes, monitor performance, and build reporting the team can act on - Identify bottlenecks in collections, shipping, and export workflows and implement measurable process improvements - Design and maintain SOPs to support operational complexity and growth in the India hub Lead & Develop the Team - Own people, performance, and culture for the India fulfilment team, including direct reports and their teams - Run regular team check-ins and performance reviews; build a bench and succession plan for key roles - Cultivate a culture of accountability, precision, and growth in a fast-moving startup environment Cross-Functional & Cross-Hub Ownership - Act as the primary interface between India fulfilment, other regional hub leads, central fulfilment lead and global stakeholders - Represent India fulfilment performance in weekly/monthly business reviews (WBRs) ## Basic Qualifications - 8+ years in operations, fulfilment, logistics, or export/trade operations - 5+ years managing or leading teams, including managing managers - Proficiency in SQL and Excel/Sheets, with a proven ability to write queries and translate data into insights that drive decisions - Ability to investigate problems, identify root causes, and implement data-driven solutions - Experience working in a fast-growing startup environment where processes and priorities change continuously - Clear, effective communicator and highly organised leader ## Preferred Qualifications - Experience within the diamond, gemstone, or luxury goods / jewelry industry - Experience using BI/dashboard tools (e.g. Tableau, ThoughtSpot) and AI tools as part of day-to-day workflow ## About Nivoda ## Company Overview - **One-liner**: Nivoda provides a B2B platform that connects jewelers with the world’s largest range of diamonds, gemstones, melee, and finished jewelry, offering inventory-free sourcing, logistics, and credit. - **Entity Type**: Private (Series C, $92M total funding) - **Headquarters**: London, United Kingdom - **Founded**: 2017 - **Founders**: Andre Woons (Co‑founder & CIO); other founders not publicly disclosed ## Core Business - **Primary industry**: Wholesale Luxury Goods and Jewelry / B2B Diamond & Gemstone Marketplace - **Target customers**: Jewelers, retailers, and jewellery businesses (B2B, SMB to Enterprise) - **Mission statement**: “Make global jewellery trade simple and accessible by empowering our partners with an all‑in‑one solution to run and grow their businesses.” ## Products & Services - **[Virtual Showroom]**: In‑store tool enabling retailers to showcase any diamond or gemstone from Nivoda’s inventory via 360° videos – zero inventory risk, instant quoting. - **[Online Diamond & Gemstone Feeds]**: API‑powered feed that lets retailers display Nivoda’s collection on their own website with full control over quality, size, and automated ordering. - **[Melee & Finished Jewelry]**: A broad offering of melee stones in all sizes and colors, plus made‑to‑order finished jewelry. - **[Nivoda Capital]**: A credit facility that provides flexible payment terms to qualified jewelers. - **[Logistics & Quality Control]**: Express delivery options, consolidated shipping, risk‑free returns, and quality‑control management handled by Nivoda. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed. - **Key Metric**: - Total Funding: **$92M** (across rounds) - Annual Revenue (LinkedIn estimated): **$1M** (likely an undercount; actual revenue not publicly available) - **Notable Investors/Partners**: - Series C (Nov 2024): **Northzone** (lead), $51M - Series B (May 2024): **Avenir** (lead), $30M - Series A (May 2023): **Headline** (lead), $11M - **Growth Signals**: - 10,000+ jewelers using the platform - Operates in 20+ countries (offices in London, Mumbai, New York, Amsterdam, Hong Kong, Barcelona) - Headcount: 327 employees (‑0.5% YoY) - Inventory: 2M natural and lab‑grown diamonds, 40+ gemstone varieties - Recent expansion into gemstones (June 2023) and finished jewelry ## Competitive Advantages - **Massive inventory with zero risk**: Retailers can sell from Nivoda’s catalogue without holding stock; the platform handles sourcing, logistics, and returns. - **Integrated technology**: In‑store virtual showroom and API‑driven website feeds reduce operational burden for jewelers. - **Flexible credit**: Proprietary credit facility (Nivoda Capital) lowers barriers for smaller retailers. - **Global logistics network**: Express delivery across US, Canada, and Europe, with consolidated shipping and invoicing. - **Customer‑centric philosophy**: 24/7 support, dedicated account teams, and “customer first” core value. ## Strategic Focus - Continue geographic expansion (new markets in Asia‑Pacific, Europe, and the Americas). - Deepen product lines by adding more gemstone varieties, melee, and custom jewelry. - Scale the credit facility to attract larger retailers and increase order sizes. - Strengthen data‑driven tools (e.g., pricing intelligence, demand forecasting) to help jewelers maximise margins. ## Why Work Here - **Culture & Values**: “We always start with the customer,” “We take 100% responsibility,” “We make big & bold moves.” Emphasis on collaboration, transparency, and long‑term thinking. - **Work Model**: Varies by role – some positions are in‑office, some hybrid, and some remote (e.g., Senior Fulfilment Executive is remote; Salesforce Developer is in‑office). Offices in London, Mumbai, New York, Barcelona, and Melbourne. - **Global Team**: 327 employees from diverse backgrounds across 20+ countries; strong presence in India (40% of workforce), UK, South Africa, Spain, and US. - **Notable Perks**: - 24/7 customer support for internal teams as well - Career development opportunities in a fast‑growing scale‑up - Employee rating: 3.1/5 on LinkedIn (101 reviews), with work‑life balance 3.4, compensation 3.2, culture 3.1 – indicates areas for improvement but also a passionate, mission‑driven environment - **Engineering & Product Culture**: CPO James Morgan highlights solving novel problems; technical teams (74 employees) work on high‑scale marketplace, API, and fintech challenges. ## Sources 1. [nivoda.com – Home](https://nivoda.com/) 2. [nivoda.com – Careers](https://nivoda.com/careers) 3. [nivoda.com – About](https://nivoda.com/about) 4. [LinkedIn – Nivoda Company Page](https://www.linkedin.com/company/nivoda) 5. 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