---
title: 'Senior Order Operations Analyst at Dragos'
canonical: 'https://feeny.ai/job/senior-order-operations-analyst-dragos-united-states-yekt7ve7kd51'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Order Operations Analyst at Dragos

- **Company:** Dragos
- **Location:** United States
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/dragos/jobs/5454050008

## Job description

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.

About the Role: We are seeking a dynamic and detail-oriented Senior Order Operations Business Partner to support the end-to-end quote-to-cash process, from deal structuring through order validation and renewals management. In this highly cross-functional role, you’ll partner closely with Sales, Finance, and Legal to create accurate Salesforce CPQ quotes, manage pricing and approvals, audit contracts, and ensure clean order handoffs to Revenue Operations. You’ll play a critical role in protecting revenue integrity, driving deal velocity, and ensuring a seamless customer experience. This is an exciting opportunity to join a fast-paced SaaS environment, influence strategic deals, and optimize processes that directly impact company growth.

Responsibilities:

- Interpret pricing and governance policies to accommodate unique customer needs, and advise on complex or nonstandard deal structures, weighing competing priorities to recommend solutions that balance customer needs with company objectives.
- Own quote creation in Salesforce CPQ, ensuring accurate product configuration, pricing, and subscription alignment.
- Manage discounting and pricing governance to ensure consistency and financial health, acting as liaison between Sales, Finance, and Legal and ensuring all approvals (discounting, renewals, non-standard terms) are logged and tracked in Salesforce.
- Support creation and validation of renewal quotes in Salesforce CPQ, ensuring accuracy (ARR, product continuity, term dates) and compliance with uplift/discount policy.
- Support co-terming, upsells, partial renewals, and amendment scenarios.
- Proactively flag churn risks or exceptions and collaborate with Sales/Customer Success.
- Review opportunities for accuracy and completeness, ensuring compliance with pricing, SKUs, and customer agreements, and confirming that opportunity, quote, order, and contract align.
- Validate supporting documentation (contracts, signatures, approvals) and renewal language, ensuring correct terms carry forward.
- Oversee data integrity in Salesforce and its accurate transfer to NetSuite, ensuring closed-won opportunities and orders are audit-ready before handoff to Billing/RevOps.
- Reduce rework and customer friction by catching errors before signature.
- Ensure sales orders and renewals align with revenue recognition policies, and identify and resolve revenue-related discrepancies (e.g., contract modifications, refunds, credits).
- Support the financial audit process by maintaining data integrity and internal controls.
- Recommend improvements to quote-to-cash and renewal management processes, and share insights with Sales, Finance, and Legal to improve deal and renewal structuring.
- Assist with system integrations, automation initiatives, and special projects.
- Maintain confidentiality of sensitive financial and customer data.

Qualifications:

- 3+ years of experience in Deal Desk, Order Operations, Revenue Operations, or a similar role.
- Strong knowledge of Salesforce CPQ, NetSuite, Clari, and quote-to-cash processes.
- Understanding of renewal management, revenue recognition principles, pricing structures, and contract governance.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong ability to interpret and apply pricing and approval workflows.
- Effective communication skills with the ability to tailor messaging for different stakeholders.
- Ability to work independently in a fast-paced environment while managing competing priorities.
- Demonstrated ability to develop process improvements and enhance operational efficiency.

Compensation:

- Salary:  $108,000
- Competitive Equity Package
- Comprehensive Benefits Plan

## #LI-MM1 #LI-REMOTE

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

## About Dragos

## Company Overview
- **One-liner**: Dragos provides industrial cybersecurity technology and services to protect operational technology (OT) and critical infrastructure from cyber threats.
- **Entity Type**: Private (Series D; total funding $432.2M)
- **Headquarters**: Hanover, Maryland, United States
- **Founded**: 2016
- **Founders**: Robert M. Lee (CEO) and other cybersecurity experts

## Core Business
- **Primary industry**: Industrial cybersecurity (OT/ICS security)
- **Target customers**: B2B – electric utilities, oil & gas, manufacturing, water, transportation, mining, and government entities operating critical infrastructure.
- **Mission**: "To safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day." [dragos.com](https://www.dragos.com/about)

## Products & Services
- **[Dragos Platform]**: SaaS/on-premises platform for OT asset visibility, vulnerability management, threat detection, investigation, and response. Integrates with IT security tools and provides continuous threat intelligence. [dragos.com](https://www.dragos.com/)
- **Professional Services**: Incident response, penetration testing, consulting, and resident engineering.
- **Threat Intelligence**: Contextual reports and adversary tracking via the Dragos Threat Intelligence team.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Annual Revenue**: ~$100M (est. 2025) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Total Funding**: $432.2M across Seed, Series A ($10M), Series B ($37M), Series C ($110M), Series D ($74M) [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Notable Investors/Partners**: Series D backed by a single large investor (likely Koch Disruptive Technologies); other investors from prior rounds include Schweitzer Engineering Laboratories, AllegisCyber, and Energy Impact Partners. Strategic alliance with Accenture.
- **Growth Signals**: Headcount grew 14.6% YoY to 441 employees; active job postings increased 233% yearly; operates in 12 countries.

## Competitive Advantages
- **OT-specific expertise**: Founders and team have hands-on experience investigating landmark ICS attacks (e.g., Stuxnet, Triton, Colonial Pipeline).
- **Platform depth**: Combines asset discovery, vulnerability management, threat detection, and incident response in a single platform built for OT environments (not retrofitted IT tools).
- **Threat intelligence edge**: Continuous insights from a dedicated threat intelligence team that tracks adversary groups targeting industrial sectors.
- **Strong customer base**: Protects critical infrastructure in sectors like electric, oil & gas, and water across 12 countries.

## Strategic Focus
- **Growth priorities**: Expanding globally (recent offices in Japan, Saudi Arabia, Singapore), investing in AI/cloud solutions (new Manager of AI and Cloud Solutions role), and deepening partnerships with systems integrators like Accenture.
- **Product direction**: Enhancing platform automation, cloud delivery, and machine learning for threat detection.

## Why Work Here
- **Mission-driven**: Employees directly protect systems that keep communities safe (hospitals, power, water). As stated on the careers page: "If protecting the systems that keep communities, friends, and family safe matters to you, this is where you belong." [dragos.com/careers](https://www.dragos.com/careers)
- **Remote-first culture**: The company is remote-first with offices in North America, EMEA, and APAC.
- **Values**: Transparency (no office politics), authenticity, trust, and mission-driven decision-making.
- **Compensation & culture**: Glassdoor-like rating of 4.0/5.0 (130 reviews) with work-life balance 4.1, culture 4.0, and competitive salaries (e.g., Senior Account Executive ~$124K, Senior Product Marketing Manager ~$182K). [linkedin.com](https://www.linkedin.com/company/dragos-inc.)
- **Growth opportunities**: Rapidly hiring (30 open positions as of July 2025), with strong career progression in technical and sales roles.

## Sources
1. [dragos.com](https://www.dragos.com/)
2. [dragos.com/about](https://www.dragos.com/about)
3. [dragos.com/careers](https://www.dragos.com/careers)
4. [linkedin.com/company/dragos-inc.](https://www.linkedin.com/company/dragos-inc.)
5. [job-boards.greenhouse.io/dragos](http://job-boards.greenhouse.io/dragos)

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