---
title: 'Senior People & Culture Business Partner at Coates Group'
canonical: 'https://feeny.ai/job/senior-people-culture-business-partner-coates-group-sydney-shwxpydqq267'
type: 'job'
last_seen: '2026-10-16'
---

# Senior People & Culture Business Partner at Coates Group

- **Company:** Coates Group
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-02
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.lever.co/coatesgroup/0741e855-56bc-4941-b7f3-74b4dc32eb0c

## Job description

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Business Partner Group is the people partner to the Corporate segment (Bizops, and Product and Technology (Core Technology, Strategy). The role executes the Global People strategy with the corporate segment to strengthen organisational performance, leadership capability, workforce effectiveness and employee experience. Through workforce planning, organisational design, talent management, leadership coaching and change leadership, the role enables leaders to build high-performing teams capable of delivering business outcomes as well as a great place to work.​

## Key responsibilities for the role

Business Partnership ​

Acts as a trusted advisor to the ELT leaders and SLT member on people, workforce and organisational matters.​

Influences leadership decisions through data, insights and commercial understanding.​

Builds strong partnerships with leaders to proactively identify opportunities and address organisational challenges.​

Balances enterprise priorities with functional business needs to deliver practical people solutions.​

Segment People Strategy & Planning ​

Develops and executes clear, measurable segment people plans aligned to achieve the Global People Strategy.​

Partners with leaders to identify priorities that improve business, team and leadership performance.​

Utilises workforce intelligence to track progress and impact.​

Workforce Planning, Talent, Performance and Development​

Leads workforce planning activities to identify future workforce requirements — headcount, skills mix and capability needs and puts plans in place to address gaps and opportunities.​

Designs and delivers talent management programs, succession planning and leadership pipeline development.​

Leadership & Team Effectiveness​

Coaches' senior leaders to build high-performing, accountable and inclusive teams.​

Supports leaders to improve employee engagement, culture and performance outcomes using enterprise culture and engagement frameworks ​

Builds leadership capability through focused development and coaching initiatives. Strengthens collaboration, alignment and accountability across leadership teams.

Organisational Design & Change Management​

Leads organisational design initiatives that improve effectiveness, scalability and performance.​

Assesses organisational impacts, risks and readiness for change.​

Partners with leaders to successfully implement and sustain change initiatives. ​ Enterprise Program Delivery​

Leads the implementation of enterprise people programs and frameworks within the segment.​

Partners with Corporate to embed talent, performance, reward, engagement and capability initiatives.​

Ensures consistent application of people policies, frameworks and practices. Identifies opportunities to improve adoption and effectiveness of enterprise programs.​

Employee Relations, Compliance & Risk Management​

Provide expert guidance to leaders on employee relations matters, ensuring fair, consistent and legally sound outcomes​

Manages employee relations matters and escalate high risk matters to the CPO​

## Qualifications and experience

- 8+ years' experience in Human Resources, including significant HR Business Partnering experience in a complex organisation.
- Proven experience partnering with senior leaders and executive stakeholders.
- Experience leading workforce planning, organisational design and change initiatives.
- Strong background in talent and performance management, succession planning and leadership development.
- Strong generalist HR knowledge ​
- Sound working knowledge of relevant employment legislation and employee relations practice​
- Proven ability to build credible, trusted relationships with senior stakeholders and to influence at a leadership level​
- Demonstrated experience in working with people data and analytics to inform recommendations and decisions​

​

## About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

## About Coates Group

## Company Overview
- **One-liner**: Coates Group is a QSR experience ecosystem partner that simplifies complex restaurant operations to deliver connected, data-driven customer experiences.
- **Entity Type**: Private (family-owned)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 1963
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry/industries: Quick-service restaurant (QSR) digital signage, self-service kiosks, content management, and end-to-end connected restaurant technology.
- Target customers: B2B - Enterprise QSR brands (e.g., McDonald's) and other global restaurant chains.
- Mission or purpose statement: "Create connections, empower partnerships, and always evolve." [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Products & Services
- **Digital Menu Boards**: Indoor and outdoor digital signage built for QSR environments, offering robustness and adaptability to support rapid technology shifts. [coatesgroup.com](https://coatesgroup.com/)
- **Self-Service Kiosks**: Interactive ordering kiosks that increase average check size, reduce wait times, and drive ROI. [coatesgroup.com](https://coatesgroup.com/)
- **Switchboard™ Content Management System (CMS)**: A proprietary platform that creates, manages, distributes, and displays digital content based on real-time data and rich analytics to orchestrate a seamless customer journey. [coatesgroup.com](https://coatesgroup.com/)
- **Traditional Signage**: Static signage solutions for brands, offered since the company's founding, covering design, production, and installation. [coatesgroup.com](https://coatesgroup.com/)
- **End-to-End Services**: Full-service support from initial design through installation and ongoing maintenance, including hardware deployment and field enablement. [coatesgroup.com](https://coatesgroup.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: 367 employees (+25.3% year-over-year growth) [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Notable Investors/Partners**: Not publicly disclosed. However, the company is a "trusted partner to some of the world’s most iconic QSR brands" and completed the "largest hardware deployment in QSR history." [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Growth Signals**: 25.3% headcount growth in the past year; operates in 7 countries with 9 offices and supports customers in over 50 global markets; 3x Australia Good Design Award winner. [linkedin.com](https://www.linkedin.com/company/coatesgroup) | [coatesgroup.com/about-us](https://coatesgroup.com/about-us)

## Competitive Advantages
- **60+ years of domain expertise** in QSR digital signage and hardware deployment, combined with the agility of a tech start-up culture.
- **Proprietary Switchboard™ CMS** integrates real-time data and analytics, enabling dynamic content orchestration across the entire customer journey.
- **Global scale with local execution**: 9 offices worldwide and a presence in 7 countries, enabling large-scale rollouts for global brands.
- **Comprehensive end-to-end solution**: From hardware (menu boards, kiosks) to software (CMS) and ongoing services, reducing vendor complexity for QSR operators.

## Strategic Focus
- Creating connected restaurant ecosystems that reduce operational pressure and run more efficiently for QSR brands.
- Driving data-driven personalization and seamless customer experiences at every touchpoint (drive-thru, in-restaurant, self-service).
- Continued investment in technology innovation (e.g., AI-assisted hiring processes) and global expansion to support iconic brands.

## Why Work Here
- **Culture & People**: Strong emphasis on collaboration, inclusivity, and a "Crew" mentality. The company prioritizes equity, opportunity, and accountability through its Diversity, Equity and Inclusion (DEI) strategy. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Remote/Hybrid Policy**: Hybrid work options are available for many roles (e.g., Chicago, Sydney). Some roles offer compacted workweeks in the summer. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Notable Perks**: Annual bonus program, paid parental leave, global wellness day (paid day off), flexible work options, Perkbox benefits platform, learning & development opportunities, and a paid "Give Back Day" for volunteering. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
- **Employee Reviews**: 4.7/5.0 rating on LinkedIn (161 reviews), with high marks for work-life balance (4.7), culture (4.7), career development (4.5), and compensation (4.2). [linkedin.com](https://www.linkedin.com/company/coatesgroup)
- **Engineering Culture**: Focus on continuous learning, innovation, and delivering high-quality technology solutions. The company uses AI tools to support the hiring process but emphasizes human judgment in final decisions. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

## Sources
1. [coatesgroup.com/careers](https://coatesgroup.com/careers/)
2. [coatesgroup.com/about-us](https://coatesgroup.com/about-us)
3. [coatesgroup.com](https://coatesgroup.com/)
4. [linkedin.com/company/coatesgroup](https://www.linkedin.com/company/coatesgroup)
5. [jobs.lever.co/coatesgroup](https://jobs.lever.co/coatesgroup)

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