---
title: 'Senior People Operations Manager at Taptap Send'
canonical: 'https://feeny.ai/job/senior-people-operations-manager-taptap-send-london-vbjyrx39vc83'
type: 'job'
last_seen: '2026-11-08'
---

# Senior People Operations Manager at Taptap Send

- **Company:** Taptap Send
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/TaptapSend/6708e9ef-3daf-48b4-b112-c06ed3af5259

## Job description

Rethink what People Ops can do with AI. We’re looking for someone who sees opportunities to work smarter, challenges how things have always been done, and uses AI and automation to solve real operational problems as we scale. As a senior individual contributor, you’ll own initiatives end to end, combining practical People Operations expertise with the ability to build smarter, more automated ways of working across the employee lifecycle.

The job Taptap Send is growing, with hubs in London, Paris, New York, Dubai and Morocco. You'll shape how its People function scales internationally.

- Open new countries for hiring: take a jurisdiction from entity and payroll set-up through contracts, benefits and local compliance, so the business can hire there cleanly.
- Own employee relations: sensitive cases, performance processes and investigations, working closely with Legal. The calls that need the most care are yours.
- Automate payroll, then keep going: build payroll into a streamlined, automated operation across markets, then apply the same thinking to onboarding, offboarding and contractor management.
- Keep every market compliant: stay aligned with local labour law as the business operates and expands.
- Land projects end to end: scope, drive and deliver improvements to how the function runs, using people data and automation to make processes more efficient, consistent and scalable.

## Why you'll want it

Put AI and automation into practice. Go beyond using AI to write emails or summarise documents. Build workflows, automate repetitive processes and find practical ways to eliminate manual work across People Operations. Build from scratch, more than once. Each new jurisdiction is a fresh build: entity, payroll, contracts, benefits. Stay hands-on at senior level. You set the approach and see it through yourself. Do it for people worth getting it right for. Your colleagues span 50+ nationalities. Their work moves billions of dollars a month to families in Africa, Asia and Latin America, paying for school fees, rent and medical bills.

Is this you? You've spent 8+ years in People Ops, HR or a similar operational role, ideally across several countries. You've handled employee relations and performance cases, and set up or run employment in more than one jurisdiction. You've personally built or implemented automations using AI and other technologies to solve operational challenges. You know how to identify opportunities, experiment with tools and turn ideas into workflows that actually work. When business priorities and the employee experience pull in different directions, you weigh both and make the call.

Location London, Dubai or New York. This is an in-person role, with five days a week in the office. As we scale internationally, in-person collaboration is important to how we work, solve problems and build together. Done most of this and curious about the rest? Send your CV and let's talk.

## About Taptap Send

## Company Overview
- **One-liner**: Taptap Send is a fintech company that provides a mobile app for low-cost, fast international money transfers to Africa, Asia, the Caribbean, and Latin America.
- **Entity Type**: Private (Series B, raised $78.4M total)
- **Headquarters**: London, England, United Kingdom (also lists New York, United States as a primary hub)
- **Founded**: 2018
- **Founders**: Michael Faye (CEO, Co-founder)

## Core Business
- **Primary industry**: Financial Services / Fintech (International Money Transfers)
- **Target customers**: B2C – primarily diaspora communities in the UK, US, Canada, Australia, UAE, and EU sending money to friends and family in over 70 destinations across Africa, Asia, the Caribbean, and Latin America.
- **Mission or purpose statement**: To make cross-border remittances fast, secure, and affordable, working toward the UN Sustainable Development Goal of reducing remittance costs to under 3% by 2030. The company states it will not pursue strategies or practices it believes to be harmful to customers, even if that means restricting its product set.

## Core Business
- **Primary industry**: Financial Services (International Money Transfers / Remittances)
- **Target customers**: B2C – diaspora communities in the UK, US, Canada, Australia, UAE, and the EU.
- **Mission or purpose statement**: To help people send money back home quickly, securely, and at a fraction of the cost of traditional services, while working to make the UN Sustainable Development Goal of bringing cross-border remittance costs down by 2030 a reality today.

## Products & Services
- **Taptap Send App**: A mobile application that enables users to send money to over 70 destinations, including Nigeria, Senegal, Kenya, Ghana, Bangladesh, Pakistan, India, Mexico, and Brazil. The service focuses on low-cost, fast transfers, often to mobile money wallets, and is available in the UK, US, Canada, Australia, UAE, and across the EU.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $78.4M (across multiple rounds, including a $65M Series B in December 2021 led by Spark Capital, and a $13.4M Series A in May 2020 led by Canaan Partners and Reid Hoffman). Estimated annual revenue of $10M.
- **Notable Investors/Partners**: Reid Hoffman (co-founder of LinkedIn), Spark Capital, Canaan Partners, Balderton Capital, Flourish Ventures, Breyer Capital, Omidyar Network, Helios, Wamda Capital, Crescent Enterprises, Slow Ventures, Coventures.
- **Growth Signals**: The company has moved billions of dollars and is trusted by millions of customers. It has grown to 280 employees (+24.8% YoY), operates in 35 countries, and has active job postings up 66.7% year-over-year. The company is live in the UK, US, Canada, Australia, UAE, and across the EU, sending to over 70 destinations.

## Competitive Advantages
- **Social Mission Focus**: The company explicitly prioritizes social good over profit, stating it will not pursue strategies harmful to customers, which builds strong brand trust in a market often plagued by high fees and poor service.
- **Deep Market Specialization**: Focuses on underserved diaspora corridors (Africa, Asia, Latin America, Caribbean) with deep local knowledge and partnerships, enabling fast transfers to mobile money wallets in rural areas where traditional services have limited reach.
- **Strong Investor Backing**: Backed by top-tier investors including Reid Hoffman, Spark Capital, and Canaan Partners, providing both capital and strategic credibility.
- **Rapid Growth & Scale**: Has moved billions of dollars and is trusted by millions of customers, with a presence in over 70 destination countries and 35 operating countries.

## Strategic Focus
- **Geographic Expansion**: Continuously launching new destination countries and corridors, with a focus on expanding reach in Africa, Asia, and Latin America.
- **Product Optimization**: Relentlessly pursuing solutions to lower costs, reduce delays, and increase convenience for users, particularly for mobile money wallet transfers.
- **Social Impact**: Deeply committed to its social mission of reducing remittance costs, which serves as a core strategic differentiator and driver of customer trust.

## Why Work Here
- **Culture**: Emphasizes a strong social mission ("Impact first"), teamwork ("Team next"), humility, and a focus on understanding specific local contexts ("Love the particular"). The company values proactive problem-solving and continuous improvement.
- **Global & Diverse Team**: Team members come from 25 countries and speak over 30 languages. Office hubs in New York, London, Brussels, Paris, Casablanca, and Dubai.
- **Remote/Hybrid Policy**: Not explicitly stated, but the company has multiple office hubs and a globally distributed team, suggesting a flexible or hybrid work environment.
- **Notable Perks**: Competitive salary and stock options, great benefits. Rated one of the best companies to escape to by Escape the City's 'Escape 100'. The company values learning about different cultures and celebrates diversity.
- **Engineering Culture**: Backed by top-tier VCs and rapidly growing, with a focus on solving hard problems in payments, compliance, and scalability. The team includes talent from top tech companies like Twitter, Yahoo, Uber, and Amazon.

## Sources
1. [taptapsend.com](https://www.taptapsend.com/en/about-us)
2. [taptapsend.com](https://www.taptapsend.com/en/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/taptap-send)
4. [linkedin.com](https://uk.linkedin.com/company/taptapsend)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/taptapsend)

## Other roles at Taptap Send

- [Engineering Leader](https://feeny.ai/job/engineering-leader-taptap-send-new-york-7h786fb983g8) — New York, NY
- [Product & Regulatory Counsel](https://feeny.ai/job/product-regulatory-counsel-taptap-send-london-yez43kye1jx0) — London, United Kingdom
- [Treasury Operations Analyst](https://feeny.ai/job/treasury-operations-analyst-taptap-send-london-hbfpq5bahfcy) — London, United Kingdom
- [Analytics Engineer](https://feeny.ai/job/analytics-engineer-taptap-send-london-21hrp828tx4d) — London, United Kingdom
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-taptap-send-dubai-7d2w7gdqq3hw) — Dubai, United Arab Emirates
- [Senior Engineer, Security](https://feeny.ai/job/senior-engineer-security-taptap-send-new-york-astjzhqmefdy) — New York, NY
- [General Application](https://feeny.ai/job/general-application-taptap-send-global-sbx37ed38sxy) — Global
- [Head of Business Operations — Business](https://feeny.ai/job/head-of-business-operations-business-taptap-send-london-7f7sy5asm0j0) — London, United Kingdom
- [Head of India](https://feeny.ai/job/head-of-india-taptap-send-london-r628s98cvgs7) — London, United Kingdom
- [Head of APAC](https://feeny.ai/job/head-of-apac-taptap-send-singapore-n5jzrawry6ba) — Singapore