---
title: 'Senior People Partner at Beam'
canonical: 'https://feeny.ai/job/senior-people-partner-beam-london-5hxv7tangmhd'
type: 'job'
last_seen: '2026-11-08'
---

# Senior People Partner at Beam

- **Company:** Beam
- **Location:** London, United Kingdom
- **Compensation:** £65k–£85k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/beam-up/5ba5dbcd-8b7f-407b-ac2a-e37120220ef5

## Job description

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

## About the role

We're looking for a Senior People Partner to help Beam maintain a high bar for performance as we grow. You'll work closely with managers and leaders to set clear expectations, address underperformance early and navigate complex people matters with confidence. You'll take ownership of employee relations across Beam, bringing sound judgement, strong employment law knowledge and a practical approach to resolving difficult situations. This is a hands-on role with real responsibility. You'll be comfortable leading complex investigations and employee processes independently, challenging managers when needed and making decisions that balance fairness, commercial priorities and risk. You'll also help us improve how we manage people as we scale, building manager capability, strengthening probation and performance practices, and finding simpler, more consistent ways of working.

## What you'll do

Own complex employee relations and performance matters

- Lead complex employee relations cases, including investigations, grievances, disciplinaries, capability, absence and sensitive exits.
- Advise managers on difficult employee decisions, helping them act promptly, fairly and proportionately.
- Take ownership of cases from initial assessment through to resolution, working with external legal advisers where specialist advice is required.
- Exercise independent judgement on risk and escalation, involving the Associate Director of People on the most sensitive or high-risk matters.
- Identify recurring issues and use these insights to improve how we manage performance and employee relations.

Raise the standard of performance management

- Help managers set clear expectations, provide effective feedback and address underperformance early.
- Strengthen how we manage probation, ensuring managers make timely, evidence-based decisions.
- Support managers through informal performance interventions and formal capability processes.
- Embed consistent performance standards across teams, helping managers apply our levelling and progression frameworks.
- Help build a culture where strong performance is recognised and difficult conversations happen early.

Build confident, effective managers

- Act as a trusted adviser to managers and leaders on everyday people challenges.
- Coach managers through difficult conversations and decisions, building their confidence to handle similar situations independently.
- Challenge poor management practices constructively and help leaders take accountability for their teams.
- Develop practical guidance, tools and resources that make it easier for managers to manage people well.
- Work with the wider People team to identify and address recurring management challenges.

Improve how we work as we scale

- Support organisational changes, including restructures, consultations and changes to roles or responsibilities.
- Help implement improvements to People policies, processes and performance practices.
- Use insights from employee feedback, performance, attrition and employee relations to identify emerging issues and help managers take action.
- Work closely with People Operations and Systems to simplify processes, reduce manual work and improve the support available to managers.
- Contribute to People initiatives where your expertise and experience can have the greatest impact.

## What you'll bring

- Strong employee relations expertise. You've independently managed complex grievances, disciplinaries, investigations, capability and absence cases, with excellent knowledge of UK employment law.
- Experience raising performance standards. You know how to help managers address underperformance, make difficult decisions and maintain high expectations.
- Sound judgement and commercial awareness. You can assess risk, make pragmatic recommendations and balance the needs of employees with those of the business.
- Credibility with managers and leaders. You're confident challenging senior stakeholders, giving clear advice and holding your ground when necessary.
- Experience in a scaling organisation. You're comfortable with ambiguity, changing priorities and building processes that are proportionate to the size of the business.
- A practical, hands-on approach. You're happy moving between complex casework, manager coaching and improving the underlying processes. You take ownership and follow through.
- A mindset for continuous improvement. You look for ways to simplify work, use data and technology effectively, and help managers become more self-sufficient.
- Confidence using AI. You use AI tools to improve the speed and quality of your work, while applying appropriate judgement and confidentiality safeguards.

Experience supporting employees across multiple countries, particularly the US or Australia, would be an advantage.

## About Beam

We’ve picked up an armful of [awards](https://beam.org/awards) for our work, including one from our former Queen. We've also been named by WIRED as one of London's [10 hottest startups](https://www.wired.co.uk/article/london-hottest-startups-2021) and by LinkedIn as a [Top 15 UK Startup](https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D). Meanwhile, we've been covered in the media literally thousands of times, including the likes of [The FT, BBC, TechCrunch, Forbes and The Guardian](https://beam.org/press).

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of [Booking.com](http://Booking.com), Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments: Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices. We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required. If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so. Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

## About Beam

## Company Overview
- **One-liner**: Beam builds AI-powered software and delivers frontline services to help government welfare teams and social workers reduce administrative burdens and improve outcomes.
- **Entity Type**: Private (Mission-driven startup, revenue-generating)
- **Headquarters**: London, UK (Hoxton office)
- **Founded**: 2017
- **Founders**: Not publicly identified on the website or job page; the team is described as coming from startups, government, and frontline services.

## Core Business
- **Primary industry**: Government Technology (GovTech) / Social Impact / Human Services Software
- **Target customers**: B2G (Business to Government); specifically local authorities, social care teams, housing services, employment support, mental health services, and other public service organizations.
- **Mission statement**: “To build brighter welfare systems globally” and “build brighter services for humanity.” The company is focused on bringing the benefits of AI to public services and the communities they serve.

## Products & Services
- **Notes**: AI-powered case notes, documents, and insights for frontline teams. Reduces admin time (claim: admin time halved, documents submitted 60% faster). Uses AES-256 encryption at rest and TLS 1.3 in transit.
- **Interpret**: Live, two-way translation in all major languages, enabling efficient communication with diverse service users.
- **Talk**: Custom voice agents that resolve inbound calls and capture intake details 24/7.
- **Frontline Services (Direct Delivery)**: Since 2017, Beam’s own caseworkers have supported over 7,000 people to achieve life-changing outcomes, delivering services via smartphones. This gave them frontline experience to build their software.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Over 350 frontline teams use Beam; the tech is used in over 150,000 meetings each week; trusted by over 80,000 frontline workers across hundreds of government partners.
- **Notable Investors/Partners**: The website lists government partnerships across the UK, Europe, Australia, and the US. Specific investors are not named on the career page or main site.
- **Growth Signals**: Rapid expansion from UK local government into housing, employment, and mental health services in 2024. Formal launch of an office in Melbourne, Australia in 2025, and a US HQ in Flatiron, New York. The company is experiencing inbound demand from international partners, with a waiting list.

## Competitive Advantages
- **Frontline-built technology**: Beam’s unique differentiator is that their software is built by former frontline workers (their own caseworkers) who have firsthand experience with the admin challenges, making the tools highly practical and user-friendly.
- **AI-first for public sector**: In 2024, they claim to have built the world’s first AI tools specifically for frontline caseworkers, putting them ahead in the GovTech AI space.
- **Security & Compliance**: Government-grade security (AES-256 encryption, TLS 1.3, RBAC, customer-defined data retention). Data is never used to train models without consent and is stored on UK servers.
- **Bespoke implementations & integrations**: Expertise in unique frontline workflows, with high-touch onboarding and custom integrations.

## Strategic Focus
- **AI for the frontline**: Beam is heavily investing in AI tools (Notes, Interpret, Talk) to automate admin, reduce burnout, and free up caseworkers for human conversations.
- **Global expansion**: Active growth in the US (New York HQ) and Australia (Melbourne office) after strong UK adoption.
- **Product ecosystem**: Expanding from case notes into voice agents and translation, creating an end-to-end platform for public service delivery.
- **Social impact**: Core mission-driven strategy, aiming to solve “the world's toughest social issues” with technology.

## Why Work Here
- **Mission-driven impact**: Employees (“Beamers”) know they are making a difference by improving welfare systems and directly helping underserved people.
- **Ambitious, high-performing team**: Company culture emphasizes “ambition and humility in equal measure,” with high levels of ownership and fast learning.
- **Hybrid working (UK)**: Work between the Hoxton, London office and home. The US (NY) and Australia offices also appear to be hybrid.
- **Market-leading compensation**: Competitive pay, EMI-qualifying share options, and a £200/year wellbeing budget.
- **Perks**: Private healthcare (GP 24/7, physiotherapy, diagnosis), access to Oliva wellbeing support and Calm app, onsite gym membership covered, financial coach (1-1 sessions), sabbatical (up to 6 weeks after 3 years), up to 30 days holiday plus public holidays, salary sacrifice schemes (bike, tech, nursery).
- **Meaningful work**: Employees report high levels of satisfaction from solving real societal issues at scale.

## Sources
1. [Beam Official Website](https://beam.org/)
2. [Beam About Page](https://beam.org/about)
3. [Beam Careers Page](https://jobs.ashbyhq.com/beam-up)
4. [Beam LinkedIn](https://uk.linkedin.com/company/wearebeam)
5. [Beam US About Page](https://beam.org/en-us/about)

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