---
title: 'Senior Private Equity Customer Success Manager at Carta'
canonical: 'https://feeny.ai/job/senior-private-equity-customer-success-manager-carta-san-francisco-8gfh0ea2gkrs'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Private Equity Customer Success Manager at Carta

- **Company:** Carta
- **Location:** San Francisco, CA
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/carta/jobs/7810291003

## Job description

The Company You’ll Join

Carta is the connected platform and AI-native ecosystem for private capital. Built to replace fragmented tools with a single system of record, Carta brings together the software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management, Carta is transforming how private capital operates. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work.

For more information about our offices and culture, check out our [Carta careers page](https://carta.com/careers/).

The Team You’ll Work With

We’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private Equity Firm customers. This includes ensuring your customers are getting value out of Carta products, collaborating closely with sales to drive adoption of additional features, and managing customers successfully through the renewal process.

As a PE Firm CSM, you will play a critical business role at Carta. You will work with some of our most complex customers to understand their business plans and develop a Carta product adoption roadmap which will enable them to accomplish their desired business outcomes. Using your experience, you will collaborate with product, sales, legal, finance, marketing and support to drive account strategy, solve problems, and improve customer engagement and loyalty.

The PE Firm CSM is a new function at Carta - you will be on the front lines of building out our entire post-sales process for Private Equity firms across Carta’s complete product set. You will become an expert in how the different parts of our product work together, and leverage value generation and strong relationships   to enhance customer exposure to broader components of Carta’s ERP.

The Problems You’ll Solve

- Strategic Relationship Management: Build deep, lasting relationships with key decision-makers and high-level PE stakeholders, transforming them into long-term Carta advocates.
- Customer Health & Adoption: Proactively monitor and improve account health, engagement, and adoption trends by delivering regular, data-driven insights and strategic account plans connected to the customer’s goals.
- Commercial Execution & Negotiation: Secure win-win renewal outcomes and expertly navigate contract negotiations, while managing complex commercial escalations.
- Portfolio & Revenue Expansion: Uncover "white space" opportunities across PE firms' broader portfolios, strategically influencing cross-sells and upsells to drive clients toward Carta's comprehensive ERP vision for Private Equity.
- Advanced Engagement: Leverage cutting-edge technology and AI tools to transform data into real insights and proactively communicate Carta’s evolving value proposition to your book of business..
- Risk Mitigation & Resolution: Act as the primary escalation point for customer issues; marshal internal resources to resolve crises efficiently and proactively mitigate churn risks.
- Cross-Functional Collaboration: Partner closely with R&D and Customer Support teams to synthesize and share client feedback, directly influencing the product roadmap.
- Value Maximization & Advocacy: Deeply understand unique client workflows to help them extract maximum value from the platform, ultimately activating them as references for prospective clients.

## About You

- 5+ years of enterprise client-facing experience, with a strong preference for backgrounds in Private Equity or Venture Capital.
- A quantitative aptitude and the professional polish required to advisor-sell and present to clients with sophisticated investment knowledge.
- Proven track record of managing strategic account relationships, utilizing exceptional communication, negotiation, and facilitation skills.
- Diplomatic and poised under pressure, with a demonstrated ability to navigate difficult conversations and preserve critical client relationships.
- Proactive, organized, and detail-oriented with a drive to deliver results, inspire customer loyalty, and drive product adoption.
- Process-driven mindset, capable of establishing, optimizing, and scaling operational processes related to account management.
- Collaborative and cross-functional leader who can seamlessly work across internal teams to drive complex projects to completion.
- Thrives in fast-paced, dynamic environments, with a high comfort level operating in areas of uncertainty and rapidly self-educating on new domains.
- Tech-forward and efficient, with a strong proficiency in leveraging AI tools to optimize workflows, analyze data, and scale your daily impact.
- An empathetic and persuasive team player possessing the highly-professional interpersonal skills needed to thrive in a high-growth culture.

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is:

- $153,850 - $181,000 in San Francisco, CA & New York City, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors. Disclosures:

- We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
- Carta uses E-Verify in the United States for employment authorization. See the [E-Verify](https://www.e-verify.gov/about-e-verify/what-is-e-verify) and Department of Justice websites for more details.
- For information on our data privacy policies, see [Privacy](https://carta.com/privacy/), [CA Candidate Privacy](https://carta.com/privacy/candidate/), and [Brazil Transparency Report](https://carta.com/legal/br/brazil-pay-transparency/).
- Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

## About Carta

## Company Overview
- **One-liner**: Carta provides an intelligent platform that connects data, workflows, and people to power private capital operations, bringing together cutting-edge AI and expert human service.
- **Entity Type**: Private (raised over $1.2B in total funding)
- **Headquarters**: San Francisco, California, USA (333 Bush Street Suite 2300, San Francisco, CA 94104)
- **Founded**: 2012 (as eShares, later renamed Carta)
- **Founders**: Henry Ward and Manu Kumar

## Core Business
- **Primary industry**: Private capital markets, equity management, fund administration, and valuation services.
- **Target customers**: B2B – startups, private companies, venture capital firms, private equity funds, investors, and their stakeholders.
- **Mission or purpose**: To make private markets as fast, automated, and connected as public markets, and to “create more owners” by expanding access to equity and ownership.

## Products & Services
- **Carta Platform (Equity Management)**: SaaS for cap table management, equity issuance, employee stock plan administration, and stakeholder communication.
- **Carta Fund Administration**: Back-office services for venture capital and private equity funds, including portfolio management, reporting, and compliance.
- **Carta Valuations (409A)**: Subscription-based 409A valuation services for private companies.
- **Carta Insights (via Tactyc acquisition)**: Strategic modeling, forecasting, and scenario planning tools for fund managers.
- **Carta Liquidity (Secondary Market)**: Facilitation of secondary transactions for private company shares.
- **Agentic Intelligence**: AI-powered monitoring, proactive orchestration, and process automation embedded across the platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $500M annual recurring revenue (ARR) crossed in 2025
- **Notable Investors/Partners**: Not disclosed in provided sources (Carta has raised over $1.2B from prominent investors, including Andreessen Horowitz, Lightspeed, and others – not listed in sourced materials)
- **Growth Signals**: 
  - 1.7M+ equity holders on the platform
  - 50,000+ companies served in 160+ countries
  - 9,000+ funds and SPVs on the platform
  - $4.5T+ total equity value on the platform
  - 85% of US unicorns use Carta cap table
  - 1,900+ employees across 15 global locations
  - Recent acquisitions: Vauban, Capdesk (UK equity management), Tactyc (forecasting)
  - Partnerships: NYSE (preferred listing venue), Morgan Stanley at Work (public equity management)

## Competitive Advantages
- **Network effects**: The largest concentration of private company cap tables, fund data, and liquidity events creates a powerful data moat.
- **End-to-end platform**: Covers equity management, fund administration, valuations, and secondary trading – reducing the need for multiple vendors.
- **Agentic AI**: Deep integration of AI into workflows, leveraging proprietary data for accuracy and compliance.
- **Regulatory compliance**: Built-in audit trails, tax reporting, and adherence to financial regulations (e.g., ADGM regulation in UAE).
- **Global scale**: Operations in 15 locations, serving clients in 160+ countries, with a strong foothold in both the US and Europe.

## Strategic Focus
- **Agentic ERP for private capital**: Transforming the platform into a unified enterprise resource planning system for the private markets.
- **Global expansion**: Continued growth in Europe (via Capdesk and Vauban) and the Middle East (Abu Dhabi office).
- **AI and automation**: Embedding context-aware agentic intelligence to boost productivity and accuracy for all users.
- **Partnerships and liquidity**: Deepening ties with investment banks (Morgan Stanley, NYSE) to create seamless paths from private to public markets.
- **Product innovation**: Building connectivity between investment firms, companies, and investors to streamline fundraising, ownership, and exits.

## Why Work Here
- **Culture**: Carta emphasizes ownership, transparency, and problem-solving. Operating principles include “We act as owners,” “We play in the open,” and “We solve problems.” The company fosters an inclusive, unconventional builder mindset.
- **Work model**: Hybrid/remote-friendly – Cartans live and work across the world; offices in San Francisco, Abu Dhabi, and other locations.
- **Perks & benefits**:
  - Mental health coverage (8 coaching + 8 therapy sessions per year)
  - Minimum Time Off (MTO) – at least 3 paid weeks off per year, with unlimited additional PTO/sick days
  - Fertility coverage and 100% paid parental leave (12 weeks bonding, up to 22 weeks for birthing parent)
  - 401k matching (50% up to $5,000/year)
  - Full book reimbursement (no yearly cap)
  - Carta Business School – intensive leadership development
  - Quarterly hackathons, weekly Show & Tell, and Friday all-hands Town Halls
  - Full access to Claude tool suite and company-wide AI training
- **Engineering culture**: Emphasis on building the next generation of financial infrastructure, with high autonomy and a strong sense of mission.

## Sources
1. [carta.com](https://carta.com/)
2. [carta.com/careers](https://carta.com/careers/)
3. [carta.com/careers/life-at-carta](https://carta.com/careers/life-at-carta/)
4. [carta.com/uk/en/about](https://carta.com/uk/en/about/)
5. [builtin.com](https://builtin.com/company/carta/faq/workplace-perception)

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