--- title: 'Senior Product Designer at Decagon' canonical: 'https://feeny.ai/job/senior-product-designer-decagon-san-francisco-94fab3a5c125' type: 'job' last_seen: '2026-10-17' --- # Senior Product Designer at Decagon - **Company:** [Decagon](https://feeny.ai/companies/decagon) - **Location:** San Francisco, CA - **Compensation:** $212k–$265k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-10-17 - **Apply:** https://jobs.ashbyhq.com/decagon/1117aac8-58b5-4b24-bc82-849317a52719/application **Skills:** Figma, AI tools, Prototyping, Design systems, AI product design, Agent-based systems, LLMs, Automation workflows, Implementation > Design end-to-end experiences for building, managing, and improving AI agents across chat, voice, and UI surfaces. Collaborate with engineers and PMs to ship quickly, define design systems, and translate complex systems into intuitive interfaces using Figma and AI tools. ## Job description ## About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. ## About the Team Decagon is the leading conversational AI platform, empowering every brand to deliver concierge customer experiences. Industry-defining enterprises like Cash App, Square, Chime, Oura, Delta Airlines, Tickemaster, American Airlines, and Avis use our platform to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We believe businesses deserve better, more human ways to care for their customers, and that AI finally makes that possible. Design at Decagon is early and growing. You'd report to our Senior Director of Product Design and join a high-visibility, high-ownership team where your work directly shapes the product, the company, and the interaction patterns an entire industry is still figuring out. We work across every customer segment, partnering closely with engineering, product, and go-to-market to make our platform robust, scalable, and easy to use. ## About the Role Today, enterprises use Decagon to deploy AI agents that handle millions of customer conversations. Where we're headed is bigger: making those agents something teams can shape, direct, and trust as naturally as they'd work with a great colleague. Nobody has solved the design problems in between. The surfaces where enterprises build, control, and come to trust autonomous agents don't have established patterns yet, and this role exists to invent them. This is an opportunity to define what great agent UX looks like, across chat, voice, and the interfaces behind authoring those agents. In this role, you will As an early and senior member of the design team, you'll work across several areas of the product and own initiatives end to end, from discovery and scoping through launch and adoption. The work often starts before the problem is defined. You'll turn ambiguity into clarity, framing the problem space before jumping to solutions, and you'll design concepts that balance vision, craft, speed, and business potential. You'll guide decisions with structured thinking and clearly articulated design rationale. We work in small, autonomous project teams where designers pair tightly with engineers and product managers. You'll interview customers, translate what you learn into the roadmap, and ship: polished new features, meaningful refinements to key flows, and along the way, build the foundational design systems that help us move faster. Fluency with AI coding tools is part design craft here. You'll prototype in Figma and in AI tools like Cursor and Claude Code, building directly on our codebase to make design ideas real enough to critique. And as a founding member of our growing design team, you'll shape our culture, hiring, and ways of working. ## Your background looks something like this - 6+ years as a product designer, with 2+ years designing at similar scale and complexity. - You've worked with complex systems, B2B SaaS, enterprise products, and worked on products where you're not the primary user. - You have a track record of independently driving design from discovery through launch while balancing user needs, technical constraints, and business goals. - Extremely strong visual and interaction craft. You explain ideas clearly and build alignment with product, engineering, research, and marketing partners. - Fluency in Figma and AI-powered design tools, with prototyping skills that make an idea tangible in hours, not days. - You're excited about AI and understand how it works. We care more about curiosity and hands-on interest. Direct experience developing AI products is nice, but not required. - An ownership mindset. This is a high-empowerment culture, and we'll trust you to see problems through until the solution truly works in practice. Even better if you have We're building a team where our skills and experiences complement each other, so none of these are required — but we'd love to see: - Courage to ask questions, experiment, and advocate for what you believe is right, and the humility to accept feedback, adapt your thinking, and iterate toward the best solution. - Experience creating, maintaining, or contributing to a design system. - A technical understanding of LLMs and experience building on top of them, shaping their behavior. - Hands-on experience with voice technology, such as conversational AI, speech synthesis, or audio production. - Wide design experience, with the ability to zoom out to systems thinking and strategy, then zoom in to pixel-level details and flows. ## Compensation - $212K – $265K + Offers Equity ## Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans. ## About Decagon ## Company Overview - **One-liner**: Decagon is an AI customer support platform that enables enterprises to deploy autonomous AI agents for concierge-level customer experiences across voice, chat, email, and other channels. - **Entity Type**: Private (Series B, $481M total funding) - **Headquarters**: San Francisco, California, United States - **Founded**: 2023 - **Founders**: Jesse Zhang (CEO) and Ashwin Sreenivas (CTO) ## Core Business - **Primary industry**: AI-powered customer support software / Enterprise conversational AI - **Target customers**: B2B, mid-market to enterprise (e.g., Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, Hunter Douglas, Duolingo, Curology, Valon) - **Mission or purpose**: "Build a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships." ## Products & Services - **[Decagon AI Concierge Platform](https://decagon.ai/)**: Unified omnichannel AI agent handling chat, voice, and email — powered by natural-language Agent Operating Procedures (AOPs) for workflow definition and an analytics suite for continuous optimization. - **[Decagon Voice AI](https://decagon.ai/product/voice)**: Fast, intelligent voice agents built for natural dialog, fully customizable to brand tone, claiming 50%+ deflection on voice and 70% chat+voice resolution. - **[Decagon Chat](https://decagon.ai/product/chat)**: Flexible, personalized chat agent that executes complex workflows reliably, claiming 80% deflection rate and 32% cost reduction. - **[Decagon Email](https://decagon.ai/product/email)**: Always-on, intuitive email agent that resolves issues quickly, reporting 1M+ revenue from fully AI-handled conversations and 3x CSAT increase. - **[Duet Autopilot](https://decagon.ai/)**: Newer product tier (announced 2025) for autonomous, end-to-end handling of customer interactions. ## Market Standing - **Valuation**: ~$4.5B (Series B round led by Coatue Management and Index Ventures, tripling valuation in under six months as of late 2025/early 2026) [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026) - **Total Funding**: USD $481,000,000 across 7 rounds [LinkedIn](https://www.linkedin.com/company/decagon-ai) - Seed (Jun 2024): $5M led by a16z - Series B (Oct 2024): $65M led by Bain Capital Ventures - Venture Round (Nov 2025): undisclosed amount, 1 investor - **Notable Investors/Partners**: Andreessen Horowitz (a16z), Accel, Bain Capital Ventures, Coatue Management, Index Ventures, Elad Gil [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026) - **Growth Signals**: - 311 employees (+325.3% YoY) as of mid-2026 - 100+ enterprise customers - Over 60,000 LinkedIn followers (+274.8% yearly growth) - Active in 7 countries (US, UK, Ireland, Germany, Netherlands, Philippines, Nigeria) - 134 active job postings (+332.3% yearly growth) - Key talent sourced from Verkada, Scale AI, Bain & Company, Glean, Databricks, xAI, Salesforce, TikTok, Five9 ## Competitive Advantages - **Proven enterprise adoption**: Deployed at major brands (Chime, Avis, Oura, Duolingo) with highly publicized results — e.g., Oura reported 95% chat+voice resolution, Curology 80% deflection, and one customer saw "10x higher deflection at launch than anticipated" [decagon.ai](https://decagon.ai/) - **Omnichannel by design**: Unified chat, voice, and email on a single intelligence layer — a rare end-to-end approach vs. point solutions for just chat or voice. - **Natural-language AOPs**: Agent Operating Procedures in plain English, enabling non-engineers to define and iterate on agent workflows without engineering support — faster iteration and less vendor lock-in. - **Elite investor syndicate**: Backed by the top enterprise AI investors (a16z, Accel, Coatue, Index, Bain Capital Ventures), signaling strong confidence and access to a broad network. - **Founding team pedigree**: Founded by former executives/engineers from high-growth AI companies (Jesse Zhang and Ashwin Sreenivas have backgrounds from fast-scaling AI startups). ## Strategic Focus - **Scaling enterprise sales**: Actively hiring Enterprise Account Executives, Implementation Managers, and Strategic Account Directors [LinkedIn](https://www.linkedin.com/company/decagon-ai) - **Deepening voice capabilities**: Staff Research Engineer and Senior Research Engineer for Voice + Speech roles signal heavy investment in voice AI quality and differentiation [LinkedIn](https://www.linkedin.com/company/decagon-ai) - **International expansion**: Established offices in London (UK), plus presence in Ireland, Germany, Netherlands, and Philippines — recruiting across all regions. - **Product velocity**: Emphasis on rapid iteration and continuous improvement of agents; building out analytics suite (Decagon Insights) and Duet Autopilot for fully autonomous operation. ## Why Work Here - **Culture**: Described as "Eng-Driven, Ship Fast, Equity, Product Impact" by employees. Values include: "Just get it done," "Invent what customers want," "Winner's mindset," "The Polymath Principle" (cross-functional collaboration) [decagon.ai/careers](https://decagon.ai/careers) - **Compensation**: "We hire the best and treat them accordingly" — competitive compensation philosophy; Glassdoor rating: 3.9/5.0 (257 reviews), Compensation: 5.0/5.0 in Glassdoor-style internal review [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-decagon-2026) - **Benefits**: - 100% medical, dental, and vision coverage for dependents - 401k and FSA/commuter benefits - Flexible PTO + company-wide winter break shutdown - Free daily lunches, dinner, and snacks at HQ - Wellness programs and company events [decagon.ai/careers](https://decagon.ai/careers) - **Remote/Hybrid/Office**: HQ in San Francisco (2261 Market Street); London office (50 York Way). Roles span remote, hybrid, and on-site options based on job postings. - **Engineering culture**: 89 technical employees (21% of workforce), Staff/Senior Research Engineer roles for Voice + Speech; "Build, optimize, and scale AI agents" is core identity. Alumni go on to OpenAI, Datadog, Postman, Accel — strong talent pipeline. - **Growth trajectory**: 134 open roles; 300+% headcount growth YoY; $4.5B valuation at 3 years old — extremely high-growth environment ideal for career acceleration. - **Notable perk**: "We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions" — employees report high product impact and ownership. ## Sources 1. [decagon.ai](https://decagon.ai/) 2. [decagon.ai/careers](https://decagon.ai/careers) 3. [LinkedIn - Decagon](https://www.linkedin.com/company/decagon-ai) 4. [jobsbyculture.com - Working at Decagon 2026](https://jobsbyculture.com/blog/working-at-decagon-2026) 5. [dealroom.co - Decagon profile](https://dealroom.co/companies/decagon/) ## Other roles at Decagon - [Staff Software Engineer, Product](https://feeny.ai/job/staff-software-engineer-product-decagon-new-york-hgfrxj0mrk90) — New York, NY - [Senior Software Engineer, Product](https://feeny.ai/job/senior-software-engineer-product-decagon-new-york-cwevmv3enwgw) — New York, NY - [Staff Software Engineer, Product](https://feeny.ai/job/staff-software-engineer-product-decagon-san-francisco-03d9hp9mma53) — San Francisco, CA - [Senior Commercial Counsel](https://feeny.ai/job/senior-commercial-counsel-decagon-san-francisco-9sq2rbtr2g1z) — San Francisco, CA - [Senior Software Engineer, Product](https://feeny.ai/job/senior-software-engineer-product-decagon-san-francisco-6vg1wfh4zcsr) — San Francisco, CA - [Agent Product Manager](https://feeny.ai/job/agent-product-manager-decagon-san-francisco-z3hpabfgfx1p) — San Francisco, CA - [Agent Strategy Manager](https://feeny.ai/job/agent-strategy-manager-decagon-australia-znekzhtk4byp) — Australia - [Staff Software Engineer, Enterprise Product](https://feeny.ai/job/staff-software-engineer-enterprise-product-decagon-san-francisco-tmp59pjymwx6) — San Francisco, CA - [Experiential Designer](https://feeny.ai/job/experiential-designer-decagon-san-francisco-abh3ns3me2hv) — San Francisco, CA - [Talent, Strategic Projects Associate](https://feeny.ai/job/talent-strategic-projects-associate-decagon-san-francisco-d8p8338e4cts) — San Francisco, CA