---
title: 'Senior Product Designer / Design Lead at Andgo Systems'
canonical: 'https://feeny.ai/job/senior-product-designer-design-lead-andgo-systems-canada-rr7pttd08s8q'
type: 'job'
last_seen: '2026-10-17'
---

# Senior Product Designer / Design Lead at Andgo Systems

- **Company:** Andgo Systems
- **Location:** Canada
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/andgosystems/jobs/4456641009

## Job description

Engagement: Full-time, permanent | Start: As soon as possible | Reports to: VP of Product, with design direction from our fractional Design Lead | Direct Reports: Associate Product Designer | Location: Remote in Canada, with Central/Mountain time overlap and occasional travel for customer discovery

## About the role

Andgo builds workforce management software for organizations where staffing is operational and time-critical. Our primary users are schedulers and clinical managers in health systems, filling shifts under pressure, often at shift change and often early in the morning. Good design here is measured by how quickly and reliably they get that work done.

We are investing in the next generation of Andgo as an AI-first platform, and need a senior designer who can step in immediately and keep it moving. You'll work day-to-day with the Product Manager and engineers, reporting to the VP of Product.

## What you'll be doing

Product design

- Pick up design work in flight: get up to speed on decisions to date and keep delivery on pace.
- Lead design for new premium, AI-first product areas, as well as our existing platform.
- Lead end-to-end design initiatives for the AI-first platform, while continuing to advance and refine our core platform.
- Rethink existing workflows to remove friction for frontline and back-office users.
- Design how AI shows up for users: confidence, errors, and how a scheduler sees and overrides what the system decided.
- Work in an AI-assisted development workflow (Figma connected to AI coding tools via MCP) so design intent carries through to build.

Design craft

- Think in systems: design flows, states and interaction patterns that hold together across the product.
- Apply strong visual design fundamentals.
- Make pragmatic calls: know when a design is ready to ship and when it needs more work, and make the tradeoff clear to the team.
- Bring Product, Engineering and stakeholders along through clear rationale, prototypes and evidence.

Design leadership

- Set the direction for Andgo's product experience and make it concrete enough to design against.
- Define and maintain UX principles, AI-UX principles and the standards and patterns the product is built from.
- Guide our design system so it scales as the platform grows.
- Run design review so quality holds across product areas.
- Shape how design work flows into the delivery cycle, so design moves at the pace of delivery and standards show up in engineering workflows.

People leadership

- Lead, mentor and develop our associate product designer: set expectations, give regular feedback and grow their craft.
- Help shape how the design team grows, including how designer roles evolve in an AI-first development model.
- Build a culture of design thinking across Product and Engineering.

Customer discovery & research

- Lead Andgo's research and discovery program, building strong relationships with the people who use our product.
- Plan and facilitate discovery sessions, virtual and in person, that get below surface answers into real workflows, jobs, workarounds and successes.
- Run debriefs with the Andgo team, synthesise new learnings and validations, and make sure research reaches the people making product decisions.
- Shape a continuous discovery approach that supports the product direction and roadmap.

## What you bring

- 7+ years in product design, mostly on complex B2B or enterprise software, with a portfolio showing end-to-end work from discovery to shipped product.
- Experience leading, mentoring or managing designers, and a record of raising the quality of a team's work.
- Strong interaction design and systems thinking, shown through work on complex, multi-step workflows.
- Mastery of visual design principles, with a portfolio that includes polished, information-dense interfaces.
- Pragmatic judgment: a record of balancing design quality with delivery constraints and explaining the tradeoffs.
- Influence across Product and Engineering, earned through clear reasoning rather than authority.
- A record of setting design standards and building or scaling a design system.
- Strong facilitation and research skills, including in-person sessions with frontline and operational users.
- Hands-on experience designing AI-driven features and working in AI-assisted design and development workflows.
- Comfort with deep domain complexity. Workforce management, scheduling, healthcare operations or similar rule-heavy systems are a strong plus.
- Clear written communication: decisions and rationale documented so the team can build on them.

## Nice to have

- Experience with unionized, healthcare or manufacturing workforces.
- Design for high-volume mobile use by frontline staff.
- Experience establishing a continuous discovery or research practice.

## What we offer

- Health and dental coverage, plus an annual flex spending account.
- $1,500 a year for professional development.
- $1,000 home office setup.
- 4 weeks' vacation, 12 statutory holidays and 2 flex days.
- Remote-Friendly: Work from anywhere in Canada.
- Flexible Hours: Flexible working hours to suit your lifestyle.
- Great Team: Collaborative and supportive team members.

## About Us

Simplifying complex interactions, Andgo facilitates communication for unplanned, immediate need vacancies and planned absences, ensuring the right person is in the right shift at the right time.

As a team we work best when we work closely together, and when ideas can be exchanged openly and honestly. We want our team to understand the “why” of the work they’re doing, and how it fits into the overall picture of Andgo as a product and business.

Andgo Culture

The culture at Andgo Systems is by D.E.S.I.G.N.

- Does the right thing. We are intentional in determining the right course of action. We do what’s right, not what’s easy, even when no one is looking.
- Exhibits a growth mindset. Andgo is a growth company. We invest in ourselves and seek knowledge to achieve this growth. What got us here is not going to get us there.
- Shows authentic self. We bring our whole selves to work. We have fun, support each other, and contribute positively to our shared culture. We are curious, not judgemental.
- Innovate & iterate. We thoughtfully experiment and push the boundary, knowing that even when we ‘fail’ it moves us forward.
- Good people help first. We add value to every interaction. We have a service-first mentality, whether it’s helping a co-worker or a customer. We listen empathetically.
- No ego. We give and receive feedback openly and honestly. We understand feedback is an important process of improvement and we are willing to change our views when presented with new information.

These shared core values are how we hire, review, reward, and recognize our team, so it’s important that you share these values in order to be a part of the Andgo team.

## About Andgo Systems

## Company Overview
- **One-liner**: Andgo Systems automates complex shift filling, absence management, and vacation scheduling for healthcare and manufacturing organizations.
- **Entity Type**: Private (Series A; total funding $6.2M)
- **Headquarters**: Saskatoon, Saskatchewan, Canada
- **Founded**: 2014
- **Founders**: Erik Frederiksen (CTO) and the original NC Consulting / Smart Call team

## Core Business
- **Primary industry**: Healthcare scheduling / workforce management (also serves manufacturing)
- **Target customers**: B2B – health systems, manufacturing organizations in the U.S. and Canada; enterprise/SMB
- **Mission**: “To improve the lives of both our customers and employees by enabling meaningful and thoughtful work that simplifies complex interactions related to dynamic shift filling and vacation mapping.”

## Products & Services
- **Intelligent Shift Fill Automation Suite**: Cloud-based platform with modular tools for end-to-end scheduling.
- **Shift Prebooking**: Allows employees to bid on future vacant shifts weeks or months in advance.
- **Automated Shift Filling**: Automatically fills open shifts based on rules and employee preferences.
- **Vacation Mapping**: Streamlines annual vacation processing and awards first-choice requests (85%+ rate).
- **Smart Call**: Notifies eligible employees of unfilled shifts, collects bids, and organizes information for schedulers.
- **Online Absence Reporting**: Web-based employee absence submission.
- **IVR Absence Reporting (Quick Dial)**: Voice-based system for phone-in sick calls, routing and prioritizing requests.
- **Enhanced Absences**: Facilitates the request process online.
- **Inform**: Broadcast communications tool for sending curated messages to segmented employee lists.
- **Integrations**: Seamless with UKG and other HR/payroll systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding – USD $6.2M raised
  - Series A (Sep 2022): $4.2M led by Waterline Ventures, First Ascent Ventures
  - Grant (Aug 2024): $2.0M from Prairies Economic Development Canada
  - Venture Round (Aug 2024): led by CIBC Innovation Banking
- **Notable Investors/Partners**: Waterline Ventures, First Ascent Ventures, CIBC Innovation Banking, Prairies Economic Development Canada, UKG (White Glove Service Award partner)
- **Growth Signals**:
  - Filled over 1.3M vacant shifts in 2021
  - 3.1M+ hours of vacation awarded in 2021 with 85% first-choice rate
  - Headcount: 74 employees (+24.6% YoY, +17 people)
  - Won 2022 Stevie Gold Award for Fastest Growing Company of the Year (Canada & USA)
  - Achieved SOC 2 security compliance
  - Certified as a Great Place to Work
  - UKG White Glove Service Award in WFM Technology

## Competitive Advantages
- **End-to-end automation** of absence management and shift filling in complex, high-volume environments (healthcare & manufacturing)
- **Modular platform** that integrates with existing systems like UKG
- **Proven ROI** with massive shift fill volumes and high vacation satisfaction rates
- **SOC 2 certified** – strong data security posture
- **Deep domain expertise** built over a decade of work with the Saskatchewan Health Authority and other large clients

## Strategic Focus
- Expand customer base beyond Saskatchewan into the U.S. and other provinces
- Add new product modules and enhance existing ones (e.g., Shift Prebooking, Inform)
- Grow headcount in engineering, sales, and customer enablement
- Maintain a remote-friendly culture while keeping a headquarters hub in Saskatoon

## Why Work Here
- **Award-winning culture**: Great Place to Work certified, consistently named a top small/medium employer in Canada (Saskatchewan Top Employer, Best Workplaces in Canada)
- **Core values “By D.E.S.I.G.N.”**: Innovate & iterate, good people help first, shows authentic self, no ego, exhibits a growth mindset
- **Remote-friendly**: Head office in Saskatoon but open to remote within Canada and the U.S.; flexible hours
- **Perks**: Competitive salary, health & dental, 10% project time for innovation, flexible hours
- **Team composition**: 31% technical staff, 10% product, 7% customer service – collaborative, low-ego environment
- **Leadership accessible**: CEO Tom Ross and CTO Erik Frederiksen are actively involved; recent departures few but include VP roles
- **Growth opportunities**: Scaling company with clear promotion paths and a “growth mindset” value

## Sources
1. [andgosystems.com](https://www.andgosystems.com/)
2. [andgosystems.com/about-us](https://www.andgosystems.com/about-us)
3. [andgosystems.com/work-with-us](https://www.andgosystems.com/work-with-us)
4. [job-boards.greenhouse.io/andgosystems](https://job-boards.greenhouse.io/andgosystems)
5. [linkedin.com/company/andgosystems](https://ca.linkedin.com/company/andgosystems)

## Other roles at Andgo Systems

- [Senior Product Designer (Contract)](https://feeny.ai/job/senior-product-designer-contract-andgo-systems-canada-5v35tas751qs) — Canada
- [People Ops Intern](https://feeny.ai/job/people-ops-intern-andgo-systems-saskatoon-8nmvwjan1cza) — Saskatoon, Canada