---
title: 'Senior Product Designer at Dovetail'
canonical: 'https://feeny.ai/job/senior-product-designer-dovetail-sydney-xe2f04zj4j0d'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Product Designer at Dovetail 

- **Company:** Dovetail 
- **Location:** Sydney, Australia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/dovetail/b209d867-082c-4691-b03f-ba4309098058

## Job description

Dovetail is the Customer Intelligence Platform for the entire organization. We unify fragmented feedback from every touchpoint, including sales calls, support tickets, and research, into a single AI-powered intelligence layer that empowers every team to build, sell, and serve with confidence. Founded in 2017, we are a team of 100+ across our offices in Sydney and San Francisco, working with thousands of teams from Fortune 500 companies to the world’s most innovative startups. The best never guess. We help teams turn the noise of thousands of customer interactions into the signal required to move faster, prioritize better, and drive revenue.

We’re building a team of incredibly talented product designers. At Dovetail, designers are accountable for crafting experiences, interactions, and solutions that improve the product for our customers, and drive user adoption. This role places a stronger emphasis on visual design, prototyping, usability testing, and evolving our design system. We're looking for a Senior Product Designer with great attention to detail who can create experiences that reflect our incredibly high bar for quality. This is a full-time in person-first role (in office 4 days a week), working from our Surry Hills HQ.

## What you’ll do

- Champion customer feedback in every decision. Build a deep understanding of customer needs, perspectives, and goals by talking to customers regularly, getting involved in research, running your own evaluative testing, participating in our community, and responding to feedback. Use tools like archetypes and journey maps to help your team build a shared understanding of the customer.
- Design simple, intuitive and delightful product experiences. Balance customer needs with business goals and technical constraints, drawing on research, UX, interaction, and visual design to create solutions that feel seamless and easy to use.
- Drive design through collaboration. Work closely with product, engineering, GTM, leadership and other designers to shape and ship thoughtful, high-impact features.
- Prototype and pair closely with engineers. Stay close to implementation and sweat the details to make sure what we ship meets a high bar for quality.
- Contribute to our design system. Partner with designers and engineers to create and evolve patterns and components that can be shared across the product.
- Help shape our design team culture. We’re a small but quickly growing team, and you’ll help us scale our design rituals and design system, maintain a high quality bar as the product team grows, tackle cross-product problems, and find better ways to work together as a team.

## What you’ll bring

- Strong product design experience. Experience designing modern B2B cloud software, ideally in startups or other fast-moving product teams.
- Breadth across the design process. Comfortable moving from product discovery through to detailed design. You can quickly visualise and prototype concepts to communicate and iterate on ideas with stakeholders, then carry them through to polished, well-considered solutions.
- Excited to experiment with AI. You’re curious about AI tools and fast prototyping approaches and keen to explore how they can improve the way you design and work.
- Attention to detail. You have a high quality bar and are always looking for ways to improve the customer experience. You’re comfortable pushing pixels and sweating the details, we’re a detail-oriented company that cares about quality.
- Clear communication and stakeholder management. You communicate openly, thoughtfully and honestly with teammates, founders and customers. You’re confident sharing product and design direction, framing challenges and opportunities and building alignment to move team towards an outcome.
- Highly collaborative working style. You’re comfortable working closely with product managers, engineers, and other teammates to plan, prioritise and deliver high-impact features together.
- Pragmatic mindset. You’re comfortable with ambiguity, changing priorities, and shifting deadlines. You’re resourceful when solving problems and can make sensible trade-offs while keeping the bigger strategic goal in mind.
- A great attitude. You’re comfortable with the pace, urgency, risk, and uncertainty that come with an early-stage startup and excited by the opportunity to help shape the product and company as we grow.

## Why you'll love it here

We hire smart people and look after them well! Here's the deal: 📈 Equity for everyone. Competitive base salary plus options, so every builder is aligned on long-term impact. 🏢 A place to do your best work, wherever you are. Our Sydney office is built for in-person first collaboration. Our US team runs on a flexible remote setup. Either way, you've got what you need. 🤝 Built in connection. Join a Doveclub, bond with your team regularly, and celebrate the small wins, big milestones, and cultural moments with the whole company. 📚 Learn and thrive. Flexible L&D and wellness benefits, choose between a generous $3000 L&D allowance, or up to $1000 on wellness. 🌴 Time to recharge. Four weeks of accrued leave, floating public holidays, and gifted bonus Kit Kat days sprinkled throughout the year. 🌍 Four weeks from anywhere. Up to four weeks a year doing your job from anywhere in the world. Split it up or use it all at once. 🍼 Generous parental leave. We offer 20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support. 🎉 Four weeks at four years. Four years is a long time in tech, and we value loyalty. Take an additional four weeks off to reset and recharge. 🩺 Stellar US benefits. Comprehensive health, dental, vision, 401(k), and more through Sequoia.

At Dovetail, we're building a place where every team member feels supported and valued. We celebrate individualism and want you to show up as your authentic self every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an underrepresented group.

On AI: We expect candidates to already be embedding AI into their day-to-day work. We look for people who are thoughtful and pragmatic in how they use AI—knowing when to leverage it, how to direct it effectively, and how to apply it to improve the quality, speed, and impact of their work.

## About Dovetail 

## Company Overview
- **One-liner**: Dovetail provides an AI-native customer intelligence platform that centralizes and analyzes customer feedback to help organizations make data-driven decisions.
- **Entity Type**: Private (last known funding stage: Series C; valuation and status have seen conflicting reports)
- **Headquarters**: Surry Hills, Sydney, Australia; office also in Union Square, San Francisco, USA
- **Founded**: 2017
- **Founders**: Benjamin Humphrey

## Core Business
- **Primary industry**: Customer Intelligence / Customer Experience (CX) / SaaS
- **Target customers**: B2B, primarily serving product, research, design, and customer success teams at mid-market and enterprise organizations.
- **Mission/Purpose**: To help companies better understand their customers by transforming messy, unstructured data into clear, actionable intelligence.

## Products & Services
- **Dovetail Platform**: A cloud-based, AI-native SaaS platform that ingests customer signals (sales calls, support tickets, interviews, surveys) via 38+ native integrations, APIs, and an MCP interface. It uses AI to automatically analyze, redact PII, and surface trends and themes, linking every insight back to its source evidence.

## Market Standing
- **Valuation/Market Cap**: Not disclosed. Last reported valuation was approximately $2 billion following a 2022 Series C round, though more recent reports in 2024 indicated a potential valuation drop to around $180 million in a secondary sale. As the company is private, valuation data is conflicting.
- **Key Metric**: Estimated annual revenue of $38.6M (per LinkedIn estimation, source: [LinkedIn](https://www.linkedin.com/company/heydovetail)). For a private company, specific revenue is not publicly disclosed.
- **Notable Investors/Partners**: Investors include Tiger Global, Accel, and Felicis. Key technical partner is AWS Bedrock.
- **Growth Signals**: Despite an estimated headcount reduction of 13.3% in the past year, the company continues to hire, with open roles in Engineering, Sales, and Marketing across Sydney and the US (remote). The company highlights being a "large user" of AWS Bedrock in Australia and embedding AI deeply in their workflow.

## Competitive Advantages
- **AI-Native & Built on Trust**: One of the earliest platforms to embed AI before the mainstream boom, with a focus on "AI you can trust." Insights are grounded in source data, not black-box algorithms. They operate a Private AI environment on AWS Bedrock.
- **Security & Compliance**: SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliant, with automatic PII redaction across text, audio, and video.
- **Developer-First Architecture**: Offers an API, CLI, and MCP support, designed for "design it, build it, ship it, own it" engineering culture. They use their own product to make product decisions.

## Strategic Focus
- **Deepening AI Integration**: Treating AI agents as "end-to-end collaborators" in their internal workflow to increase engineering velocity.
- **Enterprise Expansion**: Building for security, privacy, and scale to win larger enterprise contracts. They focus on "org-wide" deployment.
- **Product-Led Growth**: Using their own platform to analyze customer usage and feedback to inform the roadmap ("We build what our customers actually need").

## Why Work Here
- **Culture & Autonomy**: Described as high-velocity and ambiguous. They seek individuals who take ownership and can navigate undefined paths. Values include "Put the customer first," "Do the thing" (take pragmatic risks), "Stay humble," and "Open by default."
- **Hybrid/Remote Policy**: Sydney office is in-person first (4 days a week). US team is remote-first with an optional office in San Francisco. A "four weeks from anywhere" policy allows working remotely globally for up to four weeks per year.
- **Notable Perks**: Competitive base salary plus stock options. 20 weeks primary / 12 weeks secondary parental leave. A $3,000 learning & development or $1,000 wellness budget (via Thrive). 4 weeks vacation plus extra "Kit Kat" days, flexible public holidays. A four-week sabbatical after four years at the company. Dog-friendly Sydney office.
- **Engineering Culture**: Engineers are expected to own the full lifecycle of what they build ("design it, build it, ship it, own it") and engage directly with customers on calls. They equip all teams with AI tools like Claude code, Cursor, and Amp.

## Sources
1. [Dovetail website](https://dovetail.com/)
2. [Dovetail Careers on Ashby](https://jobs.ashbyhq.com/dovetail)
3. [Dovetail Careers Page](https://dovetail.com/careers/)
4. [Dovetail LinkedIn](https://www.linkedin.com/company/heydovetail)
5. [Dovetail Documentation](https://docs.dovetail.com/help/what-is-dovetail)
6. [Dovetail Blog](https://dovetail.com/blog/beyond-parental-leave-building-a-family-friendly-culture-at-dovetail/)

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