---
title: 'Senior Product Designer at Kaizen Labs'
canonical: 'https://feeny.ai/job/senior-product-designer-kaizen-labs-new-york-xpt986ddpwdn'
type: 'job'
last_seen: '2026-09-04'
---

# Senior Product Designer at Kaizen Labs

- **Company:** Kaizen Labs
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/kaizenlabs/38ca2306-8e0a-4cd7-8cc3-2490bc3a09f7

## Job description

Government technology has failed citizens, public servants, and service members for decades.

Kaizen powers America’s application layer. We replace the legacy systems federal agencies run on with modern software, built with craft. The ticketing platform a resident uses to visit a presidential library. The marketplace DoW uses for counter-drone procurement to protect lives and critical infrastructure. The system a Veteran uses to access benefits. We build systems of record, of national consequence. Our AI-native modules and harness allow us to do so in weeks and months, not years.

This year, our revenue has grown 35x. Next year, our software will serve over 100 million Americans across dozens of federal agencies.

Founded in 2022 and based in New York City and DC, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital.

## LOCATION

This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays).

## THE ROLE

As a Senior Product Designer, you'll play a foundational role in crafting exceptional user experiences for government staff and members of the public. This high-agency opportunity will allow you to impact every aspect of design at the company: from scoping and shipping products with our engineers, to building innovative prototypes for the sales team, to creating marketing assets as we evolve our brand. In true startup fashion, you’ll wear many hats, including partnering closely with our implementation team on customer deployments and helping to define our product roadmap strategically.

## WHAT YOU’LL DO

- Lead design work end-to-end, including:
- Driving research and discovery sessions with our customers
- Writing clear, well-scoped product requirement documents
- Designing and iterating upon high-fidelity flows and prototypes
- Collaborating side-by-side with our wonderful engineering team to bring the work to life
- Contributing to Trailmix, our internal design system
- Partner with our implementation team on critical customer deployments by providing hands-on project management, product strategy, and customer communications
- Work with the business development team to define the future of the product with robust prototyping for RFP responses and demos
- Work with the leadership team to create marketing assets for socials, one-pagers for conferences, and other branded materials

## WHAT YOU’LL BRING

- 4-6 years of experience in product design, preferably in a high-growth startup or agency environment
- Experience designing administrative tooling
- Experience designing scalable solutions for SaaS products for desktop and mobile
- Experience in client services and excitement to work directly with customers
- Proficiency in Figma for both design and prototyping
- Workflows powered with AI tooling (ChatGPT, Figma Make, Lovable, etc.)

STRONG CANDIDATES MAY ALSO BRING...

- Experience with AI coding tools like Cursor to make your own contributions to the codebase

## WHAT KAIZEN OFFERS

Health & Insurance

- 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.
- $100,000 in fully paid life insurance. FSA and Dependent Care FSA.
- One Medical membership, on us — same-day primary care, 24/7 virtual visits, and offices all over the city.
- Fertility and family-building support through Carrot.
- 401(k) through Guideline, with a 2% company match.

Family & Time Off

- 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.
- Unlimited PTO, with a two-week minimum (we mean it when we say take time off!)
- Closed for all federal holidays.
- Company-wide winter break the week of Christmas.
- Company offsites throughout the year.

Office & Remote Setup

- Up to $750 one-time home office or desk setup stipend for NYC-based employees. $500 for remote employees.
- $50/month commuter benefit (company contribution).
- Expensed lunch while in the office.
- Company-provided laptop of your choice.

Wellness

- Fully covered gym membership at Grindhouse https://grindhousemhttn.com/ — right across the street from our office at 47 W 17th St (and in Williamsburg). A $225/month value, on us. For remote employees, $100/month dedicated to gym or physical fitness reimbursement.

Stipends

- $100/month utility stipend.
- $500/year professional development.
- $250/year recreation.
- $300/quarter pet care stipend.

## About Kaizen Labs

## Company Overview
- **One-liner**: Kaizen Labs provides a modular, AI-native software platform that helps local, state, and federal government agencies modernize public services like recreation management, permitting, parking, transit, and payments.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2022
- **Founders**: Nikhil Reddy

## Core Business
- **Primary industry/industries**: Government Technology (GovTech), Civic Technology, Public Sector Software
- **Target customers**: Local, state, and federal government agencies in the United States
- **Mission or purpose statement**: To strengthen trust in American public services by building technology that residents and public servants are proud to use.

## Products & Services
- **Kaizen Platform**: A modular, AI-native operating system for public services. It replaces legacy systems with a unified platform covering recreation management (reservations, memberships, point of sale), permitting and licensing, parking management, transit and fare management, tolling infrastructure, digital billing and payment collection, and case management. The platform is designed to be adopted in phases.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $35M raised across 2 rounds (Seed and Series A)
- **Notable Investors/Partners**: NEA, a16z (Andreessen Horowitz), Accel, 776, and Carpenter Capital
- **Growth Signals**: The platform already reaches 40 million residents across 50+ agencies in 17 states. The company has grown to 42 employees as of April 2026. It raised a $21M Series A in October 2025, signaling strong investor confidence and growth trajectory.

## Competitive Advantages
- **AI-native platform**: Kaizen embeds AI into every interaction (from permit applications to benefits enrollment), differentiating it from legacy government tech vendors.
- **Modular, phased adoption**: Agencies can start with one service (e.g., recreation) and expand over time, lowering the barrier to entry for cash-strapped governments.
- **Design-first philosophy**: The company believes beautiful, intuitive software is how government technology earns trust, a stark contrast to the clunky, 90s-era systems residents are used to.
- **Breadth of coverage**: Already serves 40 million residents across 50+ agencies in 17 states, spanning local, state, and federal levels.

## Strategic Focus
- **Expansion across government levels**: Moving from its roots in outdoor recreation to a full-stack platform for local, state, and federal services.
- **AI-native development**: Embedding AI into every product interaction to make public services smarter and more efficient.
- **Scaling the platform**: Continuing to add modules and agency partners to become the "operating system for America’s public services."

## Why Work Here
- **Culture**: Described as a team of "builders, designers, and operators" who are "change-seekers." The company emphasizes "Design is Everyone's Job" and "Collective Ownership" — every employee is accountable for the quality and trustworthiness of the product.
- **Work Model**: Hybrid. Employees work from home on Mondays and Fridays, and are in the office 3 days a week (Tuesday–Thursday) for intentional collaboration.
- **Location**: HQ in New York, NY. Some roles are listed as remote or hybrid.
- **Tech Stack**: TypeScript, JavaScript, Node.js, React, Next.js, GraphQL, PostgreSQL, AWS, Google Cloud, Vercel, GitHub, Linear, Slack, Salesforce, Outreach.
- **Notable Perks**: The company is building a culture of collective ownership and high design standards, with a focus on meaningful impact in the public sector.

## Sources
1. [kaizenlabs.co](https://www.kaizenlabs.co/)
2. [kaizenlabs.co/careers](https://www.kaizenlabs.co/careers/)
3. [builtin.com](https://builtin.com/company/kaizen-labs)
4. [tracxn.com](https://tracxn.com/d/companies/kaizenlabs/__4v0zyP-x3-EA2YdE8qp-2lRpYlAKgenz9fUD8HxFbDY)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/kaizenlabs)

## Other roles at Kaizen Labs

- [Head of Talent](https://feeny.ai/job/head-of-talent-kaizen-labs-new-york-hghddqh370wh) — New York, NY
- [Senior Recruiter, GTM](https://feeny.ai/job/senior-recruiter-gtm-kaizen-labs-new-york-3jrcrygpsve4) — New York, NY
- [Founding Filmmaker & Video Lead](https://feeny.ai/job/founding-filmmaker-video-lead-kaizen-labs-new-york-hgzk6y53d67g) — New York, NY
- [People Operations Manager](https://feeny.ai/job/people-operations-manager-kaizen-labs-new-york-8tdwkre5m5sp) — New York, NY
- [Forward Deployed Software Engineer, Cleared (TS/SCI)](https://feeny.ai/job/forward-deployed-software-engineer-cleared-ts-sci-kaizen-labs-washington-q5rzmst4hpws) — Washington, DC
- [Senior Cleared Software Engineer (TS/SCI)](https://feeny.ai/job/senior-cleared-software-engineer-ts-sci-kaizen-labs-new-york-zejdkq2qr68b) — New York, NY
- [Digital Designer](https://feeny.ai/job/digital-designer-kaizen-labs-new-york-wp26n13897yp) — New York, NY
- [Government Contracts Administrator (Contract)](https://feeny.ai/job/government-contracts-administrator-contract-kaizen-labs-washington-gmga41wyywwp) — Washington, DC
- [Federal Growth Lead, DoW](https://feeny.ai/job/federal-growth-lead-dow-kaizen-labs-washington-gbvyf8fjk6yw) — Washington, DC
- [Federal Growth Lead, FedCiv](https://feeny.ai/job/federal-growth-lead-fedciv-kaizen-labs-washington-edvcaee4e5b5) — Washington, DC