---
title: 'Senior Product Engineer at Mia Labs, Inc.'
canonical: 'https://feeny.ai/job/senior-product-engineer-mia-labs-inc-austin-qgf339wqbc6w'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Product Engineer at Mia Labs, Inc.

- **Company:** Mia Labs, Inc.
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/mia-labs/097eb56a-9bfe-4041-b403-55ab5adceafb

## Job description

The Opportunity

The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.

Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.

Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.

## About Mia

Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.

About the Role:

We are looking for an experienced Senior Product Engineer to join our Product team. This role emphasizes backend Python development, good system design, and the deployment of scalable systems — with a strong focus on the voice and multi-channel communication technology at the core of what Mia does. You will work closely with our AI lead to push the boundaries of what's possible, while contributing to the product roadmap as priorities evolve.

What You Will Do:

- Design, develop, and maintain scalable backend systems using Python.
- Build and contribute to frontend features using TypeScript and React.
- Improve voice pipeline performance, expanding multi-channel communication capabilities, and evaluating emerging technologies.
- Implement and optimize real-time speech-to-text (STT) and text-to-speech (TTS) systems.
- Contribute to multi-channel messaging systems (SMS, email, voice) built on a shared agentic backbone.
- Own complex refactoring and architecture projects —replacing brittle, legacy patterns with clean, testable, scalable solutions.
- Apply best practices in software development, including testing, CI/CD pipelines, and code reviews.
- Mentor and guide team members, fostering technical growth and collaboration.

What We Want You to Have:

- 5+ years of professional software engineering experience with strong Python fundamentals.
- Experience with frontend development using TypeScript and React.
- A product mindset — you think about the "why" behind what you build and can contribute meaningfully to roadmap conversations.
- Proven ability to lead large-scale refactoring or architecture migration projects — shipping incrementally without breaking production.
- Experience deploying applications in cloud environments (AWS, GCP, or Azure) using Docker.
- Strong communication and ownership; comfortable working directly with senior cross-functional stakeholders.
- Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work.

## WHY MIA

- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

## COMPENSATION

- Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

## OUR COMMITMENT

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.

## About Mia Labs, Inc.

## Company Overview
- **One-liner**: Mia Labs provides an AI-powered conversational platform for automotive dealerships, automating phone calls, appointment scheduling, and lead management 24/7/365.
- **Entity Type**: Private (Series A)
- **Headquarters**: Allen, Texas, United States
- **Founded**: 2023
- **Founders**: Brian Hoang (CEO), Kelvin Pho (CTO)

## Core Business
- Primary industry/industries: Automotive retail technology, artificial intelligence, conversational AI
- Target customers: B2B — franchise car dealerships and dealer groups across the U.S.
- Mission or purpose statement: “Modernize dealership operations and the automotive consumer experience.”

## Products & Services
- **Mia (AI Phone Agent)**: An AI-powered conversational platform that handles inbound and outbound customer communications across sales, service, and reception departments. It answers calls 24/7, books appointments, generates sales leads, and supports multiple languages with no “press 2” prompts. Integrates with dealership systems (DMS, CRM, inventory, phone systems).
- **Outbound Proactive Follow-Up**: Automates follow-ups with sales and service customers at scale.
- **Parts (Coming Soon)**: A module to streamline parts requests and counter operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $29M ($20M Series A announced January 2026, plus $9M prior)
- **Key Metric**: Enabled over $45 million in dealership revenue from AI-booked appointments in 2025; over 350 franchise dealerships nationwide; 1 million+ customer conversations handled.
- **Notable Investors/Partners**: Permanent Capital Ventures (lead, Series A), Norwest, Eniac Ventures, Vine Ventures, Analog Ventures (formerly J Ventures), Logos Fund, and strategic automotive investors including Yossi Levi of Car Dealership Guy.
- **Growth Signals**: Expanded from founding in 2023 to 50+ employees and 350+ dealerships; saved dealerships over 1.5 million human hours; booked more than 130,000 sales and service appointments; one of the most well-funded AI-native communications platforms built specifically for car dealerships.

## Competitive Advantages
- Deep domain expertise: The leadership team brings together over 100 years of combined automotive retail experience with cutting-edge AI expertise.
- Purpose-built for automotive: Unlike generic call centers, IVRs, or chatbots, Mia is a single AI-native system tailored to dealership operations, integrating with existing DMS, CRM, and phone systems.
- Proven ROI: Dealerships report $50K+ monthly revenue increases, 76% of service calls turn into booked appointments, and 62%+ containment rate.
- Multilingual and 24/7: Naturally detects customer language, eliminating the need for language prompts.

## Strategic Focus
- Continue expanding dealership footprint and deepening integrations with dealership management systems.
- Launch new modules (e.g., Parts) to cover more dealership departments.
- Scale the team and product to capture a larger share of the automotive retail technology market, leveraging the recent $20M Series A.

## Why Work Here
- **Culture highlights**: Values-driven environment emphasizing “Put people first,” “Be extraordinary,” “Focus on results,” and “Work and win as one.” Team is described as scrappy, transparent, and collaborative.
- **Remote/hybrid/office policy**: Headquarters in Allen, Texas; specific remote/hybrid policy not publicly detailed — likely office-centric given the automotive industry focus.
- **Notable perks or engineering culture**: Opportunity to work on cutting-edge AI in a high-growth startup with strong product-market fit and real-world revenue impact. Team includes AI and automotive veterans. Open roles include Software Engineer and Product AI Engineer — suggesting a hands-on, impact-driven engineering culture.
- **Growth trajectory**: Rapidly scaling (50+ employees, 350+ dealerships, $29M funding) offers career growth potential in a fast-moving environment.

## Sources
1. [mia.inc](https://www.mia.inc/)
2. [mia.inc/company](https://www.mia.inc/company)
3. [mia.inc/careers](https://www.mia.inc/careers)
4. [cbinsights.com](https://www.cbinsights.com/company/mia-labs)
5. [linkedin.com](https://www.linkedin.com/company/mialabsinc)
6. [PRNewswire - Series A Announcement](https://www.prnewswire.com/news-releases/mia-labs-raises-20m-series-a-to-power-the-ai-super-employee-behind-350-dealerships-302357635.html) (referenced via CB Insights)

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