---
title: 'Senior Product Manager, Accounts, Billing, & Compliance at Quo'
canonical: 'https://feeny.ai/job/senior-product-manager-accounts-billing-compliance-quo-toronto-0tc8724pyg7g'
type: 'job'
last_seen: '2026-09-15'
---

# Senior Product Manager, Accounts, Billing, & Compliance at Quo

- **Company:** Quo
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.gem.com/quo/am9icG9zdDqShC3yG_XBd7LIsbb9bs7Q

## Job description

## About the role

We’re looking for a Senior Product Manager to own the surfaces that makes Quo trustworthy at scale — the systems that bill customers correctly, define who they are and what they can access, and keep their calls and messages complaint and deliverable. You will span three foundational domains: billing systems, accounts and identity, and telecom compliance. It’s a hands-on, high stakes and high impact role. The work rarely makes a splashy demo, but nearly every team at Quo depends on it, and when its wrong the consequences are financial, legal, or existential. You’ll partner directly with engineering, finance, security, legal, and compliance operations to build systems where correctness and trust matter more than anything.

Some of the things you’ll do:

- Own our billing system: metering and usage tracking, entitlements, plan changes and proration, invoicing, payment processing, failed-payment recovery, and the data that feeds revenue reporting.
- Translate pricing and packaging into system behaviour: work with the business to understand our monetization strategy, and figure out how the system actually represents and enforces it.
- Own accounts and identity: the account lifecycle, authentication and SSO, user roles and permissions, and the admin controls customers expect.
- Own telecom compliance: A2P 10DLC registration, carrier and aggregator relationships, messaging throughput and trust scores, fraud and platform-integrity tooling, and voice-side requirements like TCPA and robocall mitigation, treating compliance as a means to improve deliverability, an important growth lever for the business.
- Build roadmaps across all three domains, balancing across multiple dimensions
- Partner closely with engineering on system design, data models, and APIs

## About you

- 5+ years in product management, including meaningful time on platform, infrastructure, or backend-facing products where you owned the underlying systems.
- A track record of turning ambiguous, technically complex, cross-functional problems into shipped systems, and of writing crisp specs engineers trust.
- Comfort operating in high-correctness domains and defending tradeoffs where the stakes are real.
- Strong collaboration instincts with non-traditional PM stakeholders like finance, legal, security, and support, plus the judgment to navigate competing priorities among them.
- The ability to ramp fast on regulated, technical domains.

## Compensation

The annual base salary range for this position in Canada is $166,000 - $196,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

## About Quo

## Company Overview
- **One-liner**: Quo (formerly OpenPhone) provides a shared business phone and inbox with AI capabilities to help small businesses manage customer communications and build stronger relationships.
- **Entity Type**: Private (startup; backed by Y Combinator; raised $105M in recent funding)
- **Headquarters**: Remote-first; historically based in San Francisco, CA, USA (inferred from OpenPhone history)
- **Founded**: 2018
- **Founders**: Mahyar Raissi and Daryna Kulya

## Core Business
- **Primary industry**: Business communication software (VoIP, AI-powered customer engagement)
- **Target customers**: B2B, primarily small and medium businesses (SMBs)
- **Mission**: To fuel an economic renaissance by giving the 99.9% of businesses that are small the modern, intuitive tools they need to make a lasting impact

## Products & Services
- **[Quo Platform]**: A unified business phone and inbox for calls, texts, and customer management. Includes AI agent Sona, custom call flows, multi-level phone menus, and integrations with Salesforce, HubSpot, Jobber, and Make. (SaaS)
- **[Sona AI]**: An AI front-office partner that answers calls, captures details, and helps with sales, support, and every customer conversation. Included on all plans with 10 free calls per month.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding – at least $105M raised in a recent round (specific series not disclosed); 90K+ businesses on the platform; 1B+ calls and messages sent
- **Notable Investors/Partners**: Y Combinator (accelerator); integrations with Salesforce, HubSpot, Jobber, Make
- **Growth Signals**: Rebranded from OpenPhone to Quo; launched major AI update (Sona); ranked #1 customer satisfaction on G2 (4.7 stars); raised $105M to accelerate vision

## Competitive Advantages
- **AI-first approach**: Sona AI is included on all plans, providing automated call handling and customer engagement out of the box.
- **Unified communications**: Combines calls, texts, and customer data in one platform, eliminating the need for separate tools.
- **High customer satisfaction**: Consistently top-rated on G2 for customer satisfaction.
- **Remote-first culture**: Built distributed from day one, with transparent compensation and strong perks.

## Strategic Focus
- Expanding AI capabilities for the front office (sales, support, customer relationship management).
- Deepening integrations with CRM and business workflow tools.
- Scaling globally to serve more small businesses and displace legacy phone systems.

## Why Work Here
- **Remote-first from day one**: Work from anywhere with annual in-person offsites (e.g., San Diego).
- **Competitive compensation**: Transparent pay, competitive equity, and a $1,000 home office setup budget.
- **Comprehensive benefits**: Health, dental, vision; unlimited PTO and sick leave; paid family leave; retirement support (varies by country).
- **Learning & wellness**: $3,000/year L&D stipend; $200/month wellness stipend.
- **Culture**: Described as passionate, determined, and excited about the challenges of a rapidly growing startup. Interview process typically takes 4–6 weeks and includes recruiter screen, hiring manager, team interviews, a possible project, and a final leadership interview.

## Sources
1. [quo.com/careers](https://www.quo.com/careers)
2. [quo.com/about](https://www.quo.com/about)
3. [quo.com/new-chapter](https://www.quo.com/new-chapter)
4. [glassdoor.com](https://www.glassdoor.com/) (general careers page)

## Other roles at Quo

- [Senior Manager, Product Design](https://feeny.ai/job/senior-manager-product-design-quo-united-states-nsny0vxgnry4) — United States &, Canada
- [Senior Accountant](https://feeny.ai/job/senior-accountant-quo-united-states-9vx1s9yyz7rj) — United States &, Canada
- [Technical Support Representative](https://feeny.ai/job/technical-support-representative-quo-honduras-sh2qte02bebc) — Honduras
- [Engineering Manager, Mobile](https://feeny.ai/job/engineering-manager-mobile-quo-united-states-vx45a3mpv6n4) — United States &, Canada
- [Associate Account Executive](https://feeny.ai/job/associate-account-executive-quo-toronto-08sae0s7xwkk) — Toronto, Canada
- [Associate Account Executive](https://feeny.ai/job/associate-account-executive-quo-chicago-1sc219s4zdvm) — Chicago, IL
- [Director of Fraud & Compliance Operations](https://feeny.ai/job/director-of-fraud-compliance-operations-quo-united-states-txr25f930zwt) — United States &, Canada
- [Senior CX Analyst](https://feeny.ai/job/senior-cx-analyst-quo-united-states-mbpaxfc2m7pk) — United States &, Canada
- [Staff Backend Engineer](https://feeny.ai/job/staff-backend-engineer-quo-united-states-fc2xhchw9yzd) — United States &, Canada
- [Senior Backend Engineer](https://feeny.ai/job/senior-backend-engineer-quo-united-states-yxgnbgnn03k6) — United States