---
title: 'Senior Product Manager - AI at Front'
canonical: 'https://feeny.ai/job/senior-product-manager-ai-front-paris-8ez15yz7x1y5'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Product Manager - AI at Front

- **Company:** Front
- **Location:** Paris, France
- **Compensation:** €79k–€90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/frontcareers/ef22a4eb-df20-4ba5-acd4-1c4bbd341935

## Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including [Top Places to Work by USA Today 2025](https://topworkplaces.com/company/front/), [Y Combinator's list of Top Companies in 2023](https://www.ycombinator.com/topcompanies), [#4 on Fortune’s Best Workplaces in the Bay Area™](https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium) ,[Inc. Magazine's 2022 Best Workplaces list](https://www.inc.com/best-workplaces/2022), and [Forbes Best Startup Employers 2022 List](https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7).

As a Senior Product Manager on the Copilot team, you will own the strategy, roadmap, and execution for the AI assistant product embedded in Front’s inbox - the central place where teams triage, collaborate, and resolve high-stakes customer communication. This role is central to Front’s strategy: embedding Copilot into the moments that matter most in the Inbox (summarize, prioritize, draft, classify, route, and learn) while maintaining the speed, quality, and trust required for customer-facing work. In this role, you’ll set direction, work through ambiguity, and collaborate closely with cross-functional partners (engineering, design, marketing, data, sales) to deliver innovative yet intuitive solutions that meet customers’ needs and drive business impact. This is a high visibility role that interfaces regularly with our executive team.

What will you be doing?

- Own the product vision, strategy, and roadmap for Front’s Copilot product, and how it can help our inbox users with their workflows. Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Use quantitative (e.g. metrics, analytics) and qualitative (e.g. user feedback) data, market and user research, and strong product intuition to identify and prioritize opportunities to continuously improve the product
- Lead end-to-end product development from problem definition through launch and iteration
- Partner deeply with engineering and design to drive outcomes, and collaborate with a wide range of cross-functional partners (including marketing, data, sales and GTM).
- Drive clarity and alignment among key stakeholders across the organization, including executives and adjacent teams.

What skills and experience do you need?

- 7+ years of experience in product management, or related roles, in a technology-driven environment.
- Strong design thinking and systems thinking skills: You can break down complex problems, understand interdependencies, and envision cohesive, scalable solutions that prioritize user experience.
- Excellent product intuition and taste: You know what great looks like and push your team to achieve it.
- Ownership mindset: You take responsibility for outcomes, not just output. You understand how your work drives business impact and can lead your team to focus on high-impact work.
- Customer empathy: You are a champion of the customer and can ship product improvements that address key customer pain points and bring delight.
- Excellent communication and collaboration skills: you can manage senior and executive stakeholders; you take control of the narrative and motivate your team; you inspire action with cross-functional partners.
- Execution-oriented: You’re comfortable managing many work streams and prioritizing; you know how to make smart trade-offs; you help teams ship on time and with excellent quality.
- Demonstrated fluency with AI: You’ve used or built AI tooling and understand the nuances of AI products.

## What we offer

- Competitive salary
- Equity (we are post-series D & backed by some of the best VCs in the US)
- Private health insurance, including plan options at no cost to employees
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home Monday and Friday, unless posted as a fully remote role
- Mental health support with Workplace Options
- Family planning support with Maven
- $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
- Wellness Days - Fronteers get an additional day off on months with no holidays
- Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the [California Recruiting Privacy Notice](https://front.com/legal/california-recruiting-privacy-notice) & [EU Privacy Notice](https://front.com/legal/eu-recruiting-privacy-notice)

## About Front

## Company Overview
- **One-liner**: Front is a customer operations platform that unifies teams, tools, and AI into a single system for B2B companies handling complex, high-stakes customer conversations.
- **Entity Type**: Private (venture-funded, Series? Not explicitly stated but $204M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Mathilde Collin (Co-founder & Executive Chair), Laurent Perrin (Co-founder & CTO)

## Core Business
- **Primary industry**: Customer service / customer operations software (Shared inbox, AI automation, workflow orchestration)
- **Target customers**: B2B teams dealing with complex, multi-stakeholder customer interactions – including Customer Support, Account Management, Customer Success, and Inbound Sales. Served 9,300+ businesses worldwide.
- **Mission**: "Keep every team, tool, and customer conversation in sync so companies can scale without losing connection."

## Products & Services
- **Front AI (AI Command Center)**: AI-powered automation that handles complex requests (not just simple FAQs) – including automated responses, agent assistance, and quality analysis across the entire customer operation.
- **Shared Inbox**: Collaborative inbox where teams can assign, comment, route, and manage customer conversations across email, text, chat, and other channels from a single view.
- **Integrations (130+)**: No-code connections with popular business tools (e.g., Slack, Salesforce, Jira, etc.) to bring full context into every conversation.
- **Multi-step Workflows**: Automated workflows for routing, escalation, and cross-department handoffs.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Surpassed $100M in Annual Recurring Revenue (ARR) in 2025
- **Total Funding**: $204M in venture funding from **Sequoia Capital**, **Salesforce Ventures**, and **Battery Ventures**
- **Growth Signals**: 300+ employees across 5 offices (San Francisco, Paris, Dublin, Chicago, Santiago); 9,300+ customers; 4.7 stars / 2,000+ reviews on G2; repositioned around AI in 2025; new CEO Dan O'Connell (ex-Dialpad) driving growth past $100M ARR

## Competitive Advantages
- Ten years of building a platform purpose‑built for complex, multi‑team customer operations (not simple ticketing)
- AI trained on collaboration patterns from a decade of real‑world usage, enabling deeper automation than competitors that only handle FAQ‑style tickets
- Unified view across support, success, sales, and account management – eliminating the "coordination tax" of switching tools
- Deep integration ecosystem (130+) and no‑code workflow builder that adapts to each customer's unique processes

## Strategic Focus
- **AI‑first transformation**: Using Front AI to handle complex requests autonomously and assist human agents
- **Scaling operations**: Continuing to grow ARR while maintaining capital‑efficient growth (CFO Meredith Finn from Salesforce Ventures/Twitter)
- **Market positioning**: Emphasizing differentiation from Zendesk and other legacy tools by owning the "complex operations" segment
- **Global expansion**: Offices in Europe (Paris, Dublin) and Latin America (Santiago) alongside US hubs

## Why Work Here
- **Culture**: Values include Transparency, Speed, Low Ego, Care, High Standards, and Collaboration. Employees describe an environment where "everyone is empowered to take ownership" and "low‑ego culture" is prioritized.
- **Remote & Hybrid**: Remote work is supported (team members in Portland, Phoenix, Australia, Argentina, etc.), though there are offices in SF, Paris, Dublin, Chicago, and Santiago. Many roles are location‑specific.
- **Benefits**: Competitive compensation, flexible time off, healthcare (premiums covered), 401(k)/pension, parental leave, wellness benefits, commuter benefits, volunteer time off.
- **Engineering & Product**: Open roles include AI Engineering Manager, Senior Software Engineers (Frontend, Backend, Mobile/React Native), Product Managers, and a Director of Product Design – indicating strong investment in core platform and AI.
- **Team size**: 300+ employees with a flat, cross‑functional structure; emphasis on collaboration and moving fast.

## Sources
1. [front.com/about](https://front.com/about)
2. [front.com/jobs](https://front.com/jobs)
3. [front.com/](https://front.com/)
4. [linkedin.com/company/fronthq](https://www.linkedin.com/company/fronthq)
5. [crunchbase.com/organization/front-app](https://www.crunchbase.com/organization/front-app)

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