---
title: 'Senior Product Manager, AI-Native Merchant Experiences at Adyen'
canonical: 'https://feeny.ai/job/senior-product-manager-ai-native-merchant-experiences-adyen-san-francisco-a4wbv5hcvcqd'
type: 'job'
last_seen: '2026-09-16'
---

# Senior Product Manager, AI-Native Merchant Experiences at Adyen

- **Company:** Adyen
- **Location:** San Francisco, CA
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/adyen/jobs/8161148

## Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Product Manager, AI-Native Merchant Experiences

The world's largest businesses run on Adyen. Payments, financial products, and increasingly the commerce workflows around them — money movement, billing, loyalty — flow through a single platform, across dozens of markets and hundreds of payment methods, at a scale most companies never encounter.

That scale comes with complexity, and handling it on our merchants' behalf has always been our mission. But the way people expect to work is changing in real time. The payment operations lead who spent their morning chasing down why a batch of transactions failed now expects to ask a question and get an answer. The analyst who worked a dispute queue case by case now expects the evidence gathered and drafted before they start their work. AI has collapsed the distance between wanting something done and it being done.

This is where you come in.

You'll own the AI assistant that works on a merchant's behalf across Adyen – one that can find and read their data, provide insights, take real actions, and know where its limits are. You'll build some of what it can do yourself, and build the foundation that lets teams across Adyen contribute the rest – reporting and insights, disputes, configurations, and everything that follows. And you'll own how merchants experience these capabilities, as our assistant grows from answering questions to doing the work.

By allowing merchants to operate Adyen themselves – accurately, instantly, at any hour – we’ll enable them to go live faster, get more from our platform, and grow, while we in turn unlock growth for Adyen.

## What you’ll do

- Set the vision for how merchants will run their business on Adyen through an assistant that works alongside them, and build the multi-quarter strategy that gets us there.
- Build AI Assistant capabilities. Decide what it can do on a merchant's behalf and how it strings work together – what it should handle on its own, what it should confirm first, and what it should never touch.
- Ship to drive outcomes. Take capabilities from idea to production, and drive measurable results for customers and for Adyen.
- Set the bar for quality and safety. Define what good looks like for merchant-facing agentic capabilities at Adyen, and make it something teams can measure themselves against.
- Enable teams across Adyen to build into your surface. Get product teams across domains contributing capabilities to a shared foundation, and guide how it comes together.
- Galvanize cross-functional teams across product, design, engineering, analytics, commercial, marketing, and legal to move with velocity.
- Go deep with customers and data to pressure-test strategic choices and ensure your team is building solutions customers genuinely use and value.

## Who you are

- AI-Forward Product Sensibility & Experience. Hands-on experience shipping AI-native product experiences to real users – LLM-powered, agentic, conversational, or workflow automation. Strong, opinionated intuition for what "great" looks like in this emerging design space.
- A Proven Track Record of Impact. You've built and scaled customer-facing products with material business impact, and you can point to what you personally owned and how you thought about it.
- Strategic Thinking. Track record translating customer needs and commercial priorities into multi-quarter product strategies.
- Product Execution. Demonstrated ability to drive complex programs spanning multiple teams and ship with velocity.
- Excel in Ambiguity. Comfortable taking open-ended, undefined business problems and turning them into clear strategy, sequenced roadmaps, and high-velocity execution.
- Analytical Rigor: Set clear metrics and use data to align on priorities, set targets, measure impact, and reset course as needed.
- Cross-Organizational Leadership. Demonstrated ability to drive adoption of shared capabilities across teams with their own roadmaps and their own priorities, in a high-autonomy, bottom-up culture.
- Simplicity On Top of Complexity. You've shipped clear, simple experiences on top of systems that are genuinely complicated — regulated, high-stakes, unforgiving of error. You go deep enough on the domain to earn simplicity, and you don't pass the complexity on to the customer.
- Customer Obsession. Passion for deeply understanding the payment operations, finance, support teams, and more at some of the largest businesses in the world, and understanding what they need to excel and get the most out of our products.
- 5+ years of experience building customer-facing products in high-growth tech or fintech environments

Total Rewards & Compensation

The annual base salary range for this role is $201,600 - $302,400. Compensation is based on factors including qualifications, experience, and location. Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our San Francisco office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.

Diversity, Equity, and Inclusion at Adyen

We actively seek different perspectives to sharpen our ideas. Our unique culture is a product of our diverse backgrounds and experiences. No matter who you are or where you’re from, you’re welcome to be your true self at Adyen.

If you need accommodations or support during the recruitment process to perform at your best, you’ll have the opportunity to let our team know in your application. We encourage people from all backgrounds and abilities to apply.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our [interview process](https://careers.adyen.com/faqs) tends to take about 4 weeks to complete, but may fluctuate depending on the role. If you have specific time constraints, please communicate them with your recruiter, and we’ll do our best to accommodate them where possible.

## EEO statement

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.

## About Adyen

## Company Overview
- **One-liner**: Adyen provides a unified financial technology platform with end-to-end payment capabilities, data insights, and financial products designed for ambitious global businesses.
- **Entity Type**: Public (ticker not specified in provided sources)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2006
- **Founders**: Pieter van der Does (Co-founder, CEO) and others

## Core Business
- Primary industry: Financial technology (fintech) – payments, embedded finance, and data analytics.
- Target customers: B2B, Enterprise (retail, travel & hospitality, SaaS platforms, marketplaces, food & beverage, digital media, financial services).
- Mission: “Engineered for ambition” – help businesses grow faster with a single, modern platform.

## Products & Services
- **Unified Payments Platform**: Accept, settle, and move money online, in-app, and in-store via one API supporting 200+ local payment methods and 150+ currencies.
- **Adyen for Platforms**: Enables marketplaces and SaaS platforms to manage payments, payouts, and money movement for their users.
- **Adyen Issuing**: Issue physical and virtual cards under the client’s brand.
- **Adyen Embedded Finance**: Embed payments, accounts, card issuing, and capital into third-party products.
- **Risk Management & Fraud Tools**: Built‑in optimization to reduce fraud and lower payment costs.
- **Terminal API & Point of Sale (POS)**: Integrated in‑person payment hardware.
- **Adyen Giving**: Donation feature for charitable contributions at checkout.
- **Adyen Agentic** (new): AI‑platform commerce capabilities.

## Market Standing
- **Valuation/Market Cap**: Not provided in search results (public company).
- **Key Metric**: Processed volume of €970.1 BN in 2023 [adyen.com/about].
- **Notable Customers/Partners**: Meta, Nord Security, L’Occitane, Rectangle Health, Vagaro, Groupon (first global enterprise merchant) [adyen.com].
- **Growth Signals**:
  - 4,000+ employees representing 115+ nationalities [adyen.com/about].
  - 28–29 offices across Europe, North America, Asia Pacific, Latin America, and the Middle East [adyen.com/about].
  - Obtained US, UK, EU banking licenses and acquiring licenses in Japan, UAE, Malaysia, Puerto Rico, Singapore, Hong Kong, Australia, New Zealand [adyen.com/about].
  - Launched Adyen Agentic and continues to expand embedded finance offerings.

## Competitive Advantages
- 99.999% historical platform uptime [adyen.com].
- Single API that supports multiple use cases and channels, reducing integration complexity.
- Fully in‑house built technology (no third‑party patchwork).
- Direct acquiring licenses in multiple regions, providing local expertise and compliance.
- Data‑driven optimizations powered by trillions of euros in transaction data.
- Engineering‑first culture with a focus on speed, autonomy, and long‑term thinking.

## Strategic Focus
- Expand global footprint and acquiring licenses.
- Grow embedded finance and platform products (Adyen for Platforms, Issuing, Capital).
- Launch AI‑powered commerce via Adyen Agentic.
- Maintain high reliability and compliance (US, UK, EU banking licenses).
- Attract and retain top engineering talent to solve complex financial challenges.

## Why Work Here
- **Culture**: “Office‑first” with flexibility – believes in‑person collaboration builds genuine connection [careers.adyen.com].
- **Benefits**: “Adyen+” monthly financial contribution for individual needs (childcare, language courses, home office setup), plus health insurance, commute allowance, lunch in office, and local benefits.
- **Engineering**: Engineers tackle unique challenges in financial technology; culture emphasizes launching fast, iterating, winning as a team, and creating your own path (“The Adyen Formula”).
- **Global Team**: 115+ nationalities across 28 offices; diverse, collaborative environment.

## Sources
1. [adyen.com/about](https://www.adyen.com/about)
2. [adyen.com](https://www.adyen.com/)
3. [careers.adyen.com](https://careers.adyen.com/)
4. [careers.adyen.com/vacancies](https://careers.adyen.com/vacancies)
5. [careers.adyen.com/formula](https://careers.adyen.com/formula)

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