---
title: 'Senior Product Manager, AI at NICE'
canonical: 'https://feeny.ai/job/senior-product-manager-ai-nice-ra-anana-mg67dppkrpt0'
type: 'job'
last_seen: '2026-10-13'
---

# Senior Product Manager, AI at NICE

- **Company:** NICE
- **Location:** Ra'anana, Israel
- **Posted:** 2026-07-19
- **Last confirmed live:** 2026-10-13
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4911286101?gh_jid=4911286101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is looking for a Senior Product Manager – AI to lead the definition and hands‑on creation of AI‑native, market‑leading Customer Experience solutions.

In this role, you will own innovative AI capabilities across the NiCE CX platform, shaping how AI understands customer interactions, guides human agents, and automates outcomes at enterprise scale. You will have the opportunity to personally design, prototype, and validate AI‑driven product experiences.

You will be responsible for building the next generation of AI‑powered CX solutions—not just features, but intelligent systems and working prototypes—while maintaining NiCE’s standards for security, governance, and enterprise readiness.

This is a highly hands‑on product role, ideal for a PM who enjoys building, experimenting, and turning ideas into tangible product artifacts quickly.

How will you make an impact?

- Identifying real market and customer problems through research, data analysis, and direct customer engagement—and rapidly turning insights into working product prototypes
- Driving AI‑first product strategy, ensuring that AI is designed as a foundation for outcomes, not just an add‑on feature
- Using prototypes as a core decision‑making tool—to explore solutions, de‑risk complexity, and accelerate time‑to‑value
- Delivering clear, actionable roadmaps and strategic plans that are grounded in validated product concepts, not assumptions
- Championing customer experience excellence through experimentation, iteration, and feedback‑driven improvements
- Collaborating in a truly cross‑functional environment, where product, engineering, and data teams work as one
- Leading data‑driven decision making, using analytics, experimentation, and model performance insights to guide priorities and trade‑offs
- Helping NiCE stay ahead of the market by bringing innovation, speed, and hands‑on AI fluency into everything we build

If you’re excited about building AI products—not just defining them, and want to shape the future of CX with real impact, this is the role for you.

Have you got what it takes?

- 5+ years of software product management experience, delivering enterprise‑grade cloud and/or on‑prem solutions
- Proven hands‑on experience working on AI‑powered, data‑driven, or automation‑centric products
- Strong technical understanding, with the ability to personally prototype solutions and work deeply with engineering and data science teams
- Experience influencing decisions across multiple global stakeholders and functions
- Strong analytical and problem‑solving skills, with a bias toward outcomes and execution
- Experience translating concepts and ideas into concrete product artifacts (prototypes, flows, experiments, validation plans)
- Excellent communication skills—able to engage effectively from executive leadership to individual contributors
- Ability to manage multiple initiatives in parallel and thrive in a fast‑paced environment
- Comfortable working directly with customers and partners, including in high‑pressure situations
- Willingness to travel globally
- Bachelor’s degree in a technical discipline (Computer Science, Engineering, or similar)

You will have an advantage if you also have:

- Hands‑on experience using GenAI tools for prototyping, discovery, experimentation, or productivity
- Experience in Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms
- Knowledge of AI/ML concepts, including model behavior, evaluation, and lifecycle considerations
- Experience with cloud architectures (AWS, Azure, or GCP)
- Familiarity with IP telephony, recording, compliance, or regulated enterprise environments

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11337 Reporting to: Director, Product Management Role Type: IC

#LI-Hybrid

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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