---
title: 'Senior Product Manager, Borrower Experience at Lower'
canonical: 'https://feeny.ai/job/senior-product-manager-borrower-experience-lower-columbus-fct3m7jrpc47'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Product Manager, Borrower Experience at Lower

- **Company:** Lower
- **Location:** Columbus, OH
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.gem.com/lower-llc/am9icG9zdDodNuWj07ecY5VspHntQGNy

## Job description

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description We're seeking a Senior Product Manager to own the Borrower Experience workstream, a top company priority to streamline the process of applying for a loan, getting an instant offer, completing many of the steps to close a loan in a self-guided digital experience where our expert loan officers are only a click away. This application process is the front door for how we meet many potential borrowers, whether they’re coming from organic traffic on a site like Lower or Movoto, a partnership, or other paid channels. It’s a business-critical product surface with the opportunity to make an outsized impact on our business.

This is an individual contributor role reporting to EVP of Program and Product Management for Lower. You'll own end-to-end delivery of major feature sets within the workstream, as well as write and refine detailed requirements for a cross-functional team. You’ll define what success looks like beyond shipping, like improving conversion throughout the application funnel and into Lower's mortgage products, automatically ingesting borrower information to reduce friction, and progressively improving a borrower’s ability to self-serve. You'll present regularly to execs to align on strategy, tradeoffs, and progress.

## Responsibilities

- Own the product strategy for the borrower experience, translating an established long-term vision (closing a loan entirely online) into a sequenced, shippable crawl/walk/run roadmap from current state.
- Use customer data, market context, and business goals to prioritize the roadmap and anticipate borrower needs and competitive positioning.
- Build and maintain alignment across the cross-functional team (engineering, design, data) from sprint rituals to leadership updates.
- Make sound tradeoffs even with incomplete data on evolving systems in collaboration with the cross-functional team and vendors.
- Proactively unblock the cross-functional team and adjust plans as constraints evolve; define success by measurable outcomes, not just shipped features.

## Requirements

- 5+ years of product management experience, including ownership of end-to-end delivery for a complex, consumer-facing or data-driven product.
- Track record of managing ambiguity: defining MVP scope and sequencing a roadmap in phases rather than waiting for full clarity.
- Strong analytical skills, with comfort defining and tracking success metrics tied to business outcomes, not just output.
- Excellent written and verbal communication, able to flex between exec-level updates and detailed technical requirements.
- Fintech, mortgage, or real estate industry experience.

Strongly Preferred (but not required)

- Experience partnering across multiple engineering orgs or codebases at once (e.g., separate frontend, backend, and platform teams).
- Experience with personalization, recommendation, or pricing/offer engines.

Location With locations in Columbus, OH and Austin, TX, we're looking for someone able to work in-person on a hybrid basis. While in market candidates will be reviewed first, we are open to considering remote candidates who demonstrate an exceptional level of product expertise, as well as strong communication and collaboration skills, with willingness to travel periodically.

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

## About Lower

## Company Overview
- **One-liner**: Lower is a fintech company building a modern, all-digital homeownership platform that combines mortgage lending, real estate services, and insurance to make homeownership more accessible.
- **Entity Type**: Private (Series A funding stage)
- **Headquarters**: Columbia, Maryland, United States
- **Founded**: 2014
- **Founders**: Dan Snyder (CEO) and co-founders

## Core Business
- **Primary industry**: Financial Services – Mortgage Lending & Real Estate Technology
- **Target customers**: B2C (homebuyers and homeowners), B2B (loan officers, real estate partners)
- **Mission or purpose**: "To help people build wealth through homeownership" and make homeownership more accessible.

## Products & Services
- **Lower Mortgage (Direct-to-Consumer Lending)**: An all-digital mortgage origination platform that offers a seamless online experience paired with human loan officers. Supports home purchases, refinancing, and equity access.
- **Movoto (Real Estate Platform)**: A national real estate search and listing platform acquired by Lower, integrated to provide a one-stop shop for homebuying from search to loan.
- **Lower Insurance**: Offers homeowners insurance through the platform.
- **LowerOS (Internal Platform)**: A proprietary operating system for loan processing and operations, supported by a Staff Software Engineer role mentioned in job postings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of **$300M** (as of 2026) | Total Funding of **$100M** (Series A led by Accel in June 2021)
- **Notable Investors/Partners**: Accel (lead investor), partnerships with organizations like Healthy Homes, local community events.
- **Growth Signals**:
  - Headcount grew **+24.3% YoY** (541 employees as of 2026, up from ~432)
  - Acquired **Neat Capital** (2025), **Thrive Mortgage** (2023), and **Acopia Home Loans**
  - Named to **Fast Company’s World’s Most Innovative Companies** list
  - Ranked #31 Top Mortgage Lender on Scotsman Guide
  - 4.8/5.0 on Trustpilot, 4.9 on Google, 4.9 on Zillow

## Competitive Advantages
- **End-to-end homeownership platform**: Combines mortgage, real estate (Movoto), and insurance under one roof, reducing friction for customers.
- **Digital + human hybrid model**: All-digital application process with dedicated loan officers for personalized guidance.
- **Strong brand recognition**: Multiple "Best Place to Work" awards (Fortune, Glassdoor, Fast Company) and high customer satisfaction scores.
- **National footprint**: Branch locations across the US with hundreds of loan officers, enabling local expertise at scale.

## Strategic Focus
- **One-stop shop for homeownership**: Integrating Movoto deeper to create a seamless homebuying journey from search to closing.
- **Technology-driven efficiency**: Continued investment in LowerOS and engineering talent to automate and streamline lending operations.
- **Expansion through acquisitions**: Absorbing smaller lenders to grow market share and talent pool.

## Why Work Here
- **Culture**: Fast-paced, collaborative, and mission-driven environment focused on making homeownership accessible. 92% of employees say it’s a great place to work (Great Place to Work® certified).
- **Remote/Hybrid/Office**: Hybrid model with offices in New Albany (OH), Columbia (MD), and Austin (TX); many roles offer remote flexibility.
- **Perks & Benefits**:
  - Competitive pay and PTO
  - Wellness and financial planning resources
  - **HomePerks**: Employee loan discount (nearly half of team members have bought/refinanced homes through Lower)
  - Low-cost healthcare
  - 401(k) with match
  - Paid maternity & paternity leave
  - Performance bonuses
  - Family medical leave
- **Engineering culture**: Emphasis on cross-team collaboration, building customer-friendly features, and solving real problems in homeownership.

## Sources
1. [careers.lower.com](https://careers.lower.com)
2. [lower.com/about-us](https://www.lower.com/about-us)
3. [LinkedIn – Lower](https://www.linkedin.com/company/lower)
4. [Built In – Lower Careers](https://builtin.com/company/lower)
5. [Great Place To Work – Lower.com](https://www.greatplacetowork.com/en/certified-company/7021996)

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