---
title: 'Senior Product Manager at Casap'
canonical: 'https://feeny.ai/job/senior-product-manager-casap-san-francisco-h6bn0831bm60'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Product Manager at Casap

- **Company:** Casap
- **Location:** San Francisco, CA
- **Compensation:** $150k–$220k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-05
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/casap/am9icG9zdDp9c7pBP8pQt0M31JT6_NEJ

## Job description

Location This is a hybrid role based out of our San Francisco, CA office. Our team works in-office time on Mondays, Wednesdays, and Fridays.

## About the Role

We’re hiring a Senior Product Manager to help define and scale the next generation of AI-powered risk and fraud agents. You’ll own complex, high-impact product areas, work directly with engineering, data, and customers, and shape how autonomous systems make decisions in regulated financial environments.

If you’re excited by:

- Building AI products that operate at massive scale
- Turning messy, high-stakes workflows into autonomous systems
- Designing for trust, explainability, and real business impact

…this is the kind of problem—and company—you’ll want to help build.

## What You'll Do

- Create and maintain a clear product roadmap - with well-defined, measurable objectives that align with business goals and customer needs.
- Work cross-functionally with engineering, marketing, revenue, design, and other stakeholders to develop, validate, and prioritize new features and experiences.
- Own execution of the roadmap - driving results while obsessing over details that delight users without letting “perfect” get in the way of progress.
- Develop a deep understanding of our users through a combination of qualitative research (e.g. user interviews, usability studies) and quantitative analysis (e.g. usage metrics, analytics).
- Rapidly experiment - design and run A/B tests and other experiments to validate hypotheses and iterate toward the right solutions.
- Act as a product advocate across the organization, aligning teams around product vision, tradeoffs, and priorities.

## What You’ve Done

- 5+ years of experience in product management (ideally SaaS, marketplace, or consumer/enterprise-facing products).
- Results-driven: you set clear criteria for success, track outcomes, and iterate based on what you learn.
- Excellent communicator - able to bridge technical and non-technical stakeholders and clearly articulate product vision, requirements, tradeoffs, and strategy.
- Strong organizational and time-management skills; capable of juggling multiple initiatives, aligning cross-functional partners, and delivering on deadlines.
- Passionate about building great products - empathetic toward users, curious about their needs, and driven to solve real problems.
- Comfortable working in a fast-paced, dynamic environment; you can move quickly without sacrificing quality.

## Nice to Have

- Bonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!

## About Casap

## Company Overview
- **One-liner**: Casap builds AI agents that automate dispute resolution and fraud management for banks, credit unions, and fintechs.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with offices in New York City and Paris)
- **Founded**: 2023
- **Founders**: Shanthi Shanmugam (CEO) and Saisi Peter

## Core Business
- **Primary industry**: Financial Technology (Fintech) / AI-Powered Dispute & Fraud Automation
- **Target customers**: B2B — Banks, credit unions, and fintechs
- **Mission statement**: "Reduce first-party fraud, automate disputes, protect the bottom line, and build consumer trust that lasts."

## Products & Services
- **Casap Copilot & Collaboration Platform**: An AI-powered platform that fully automates disputes end-to-end. It uses agentic AI to handle claims processing, reduce first-party fraud losses, and ensure compliance with regulations like Reg E, Reg Z, and card-network rules. The platform is designed to automate up to 30% of dispute cases, cutting resolution times from months to days.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Total Funding**: $33.6M (across 4 rounds)
- **Funding History**:
    - Pre-Seed (Feb 2024): $100K — led by Curql
    - Pre-Seed (Oct 2024): $1.5M — led by Primary Venture Partners
    - Seed (Oct 2024): $7.0M — led by Lightspeed Venture Partners
    - Series A (Sep 2025): $25M — led by Emergence Capital (with participation from SoFi and others)
- **Notable Investors**: Emergence Capital, Lightspeed Venture Partners, Primary Venture Partners, SoFi, Curql
- **Key Metric**: Headcount of 37 employees (+325% YoY), distributed across 6 countries (US, Brazil, Canada, Kenya, Bangladesh, Algeria)
- **Growth Signals**:
    - Joined the Alkami Technology partner ecosystem (July 2026) as an Elements partner, enabling integration with Alkami's digital banking platform.
    - Named an Inc. Female Founder 500 honoree (Shanthi Shanmugam).
    - CEO's background at Robinhood; co-founder's experience at Chime (saved $10M in first year using AI for disputes).

## Competitive Advantages
- **Deep domain expertise**: Founders bring firsthand experience from Robinhood and Chime, giving them unique insight into the operational pain points of dispute and fraud management at scale.
- **Proven ROI**: Co-founder Saisi Peter's work at Chime demonstrated that AI applied to disputes saved $10M in the first year and that unresolved disputes were the #2 reason for customer churn.
- **Agentic AI approach**: Purpose-built AI agents designed specifically for financial institutions, handling high-cost, high-risk functions that are still largely manual.
- **Regulatory compliance baked in**: Platform automatically meets Reg E, Reg Z, and card-network obligations, reducing risk for clients.

## Strategic Focus
- **Scaling the partner ecosystem**: The Alkami integration is a key channel strategy to reach more banks and credit unions.
- **Deepening AI capabilities**: Continuing to build out agentic AI to handle more complex dispute and fraud scenarios autonomously.
- **Expanding customer base**: Targeting both traditional financial institutions and digital-first fintechs.

## Why Work Here
- **Purpose-driven mission**: The work directly impacts real people — faster dispute resolutions, fewer fraud losses, and consumers who feel heard. The company emphasizes that "what you build here matters."
- **Collaborative culture**: "Every voice matters here" — the company values diverse backgrounds and perspectives.
- **High bar, fast pace**: The culture is described as "move fast, build right" — a balance of speed and quality for those who want to build something meaningful.
- **Remote-friendly with hubs**: Offices in San Francisco (HQ) and New York City, with a distributed workforce across 6 countries.
- **Notable perks**: Not explicitly listed, but the engineering culture is a priority — a Founding Engineer/Head of Engineering role exists, and the technical team makes up a significant portion of headcount.
- **Active hiring**: Currently posting for 4 roles (Senior/Staff Backend Engineer, Head of Customer Success, Technical Program Manager, Customer Success Manager).

## Sources
1. [casaphq.com](https://www.casaphq.com/about)
2. [linkedin.com](https://linkedin.com/company/casaphq)
3. [cbinsights.com](https://www.cbinsights.com/company/casap)
4. [theorg.com](https://theorg.com/org/casap)
5. [casaphq.com/careers](https://www.casaphq.com/careers/now-hiring)

## Other roles at Casap

- [Technical Chief of Staff](https://feeny.ai/job/technical-chief-of-staff-casap-new-york-jxbz7p0ne7yz) — New York, NY
- [Founding Product Designer](https://feeny.ai/job/founding-product-designer-casap-new-york-d2s5h3y4bm0m) — New York, NY
- [Engineering Leadership](https://feeny.ai/job/engineering-leadership-casap-new-york-qgkx9z3ysmtq) — New York, NY
- [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-casap-new-york-1z8bhw6xns1r) — New York, NY
- [Senior Partnerships Manager](https://feeny.ai/job/senior-partnerships-manager-casap-new-york-vjp74mynvrbr) — New York, NY
- [Technical Customer Experience Manager](https://feeny.ai/job/technical-customer-experience-manager-casap-new-york-s3gmj524ad31) — New York, NY
- [Senior AE (Director of Strategic Relationships)](https://feeny.ai/job/senior-ae-director-of-strategic-relationships-casap-remote-e03rc48fvtcy)
- [Backend Engineer (All Levels)](https://feeny.ai/job/backend-engineer-all-levels-casap-new-york-cee3xf2pcpjr) — New York, NY
- [Technical Program Manager](https://feeny.ai/job/technical-program-manager-casap-new-york-kyfpxs9e7v81) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-klivvr-one-kattameya-y4mxyys7epye) — One Kattameya, Cairo