---
title: '(Senior) Product Manager - Connect Pay & Checkout (all genders) at HRS'
canonical: 'https://feeny.ai/job/senior-product-manager-connect-pay-checkout-all-genders-hrs-ho-chi-minh-city-pdr9bfsfbbne'
type: 'job'
last_seen: '2026-09-14'
---

# (Senior) Product Manager - Connect Pay & Checkout (all genders) at HRS

- **Company:** HRS
- **Location:** Ho Chi Minh City, Vietnam
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/hrs/f08f7dcc-0252-427c-9263-9ce3801826b9

## Job description

## About HRS

HRS is a global technology company revolutionizing the way enterprises manage lodging, meetings, and workforce travel through AI-driven, data-centric solutions. With over 50 years of innovation, HRS delivers value through its Lodging-as-a-Service (LaaS), Meeting-as-a-Service (MaaS), and Workforce-as-a-Service (WaaS) offerings, serving Fortune 500 enterprises, leading hotel chains, and mid-sized companies worldwide. By integrating cutting-edge technology across our Copilot and Connect platforms, HRS enables unmatched efficiencies and strategic outcomes for clients globally.

## About the team

The Connect Search & Book domain powers HRS hotel content and services for corporate customers worldwide. Within it, the Pay & Checkout team owns the final and most decisive step of the booking journey, turning a selected offer into a completed, trusted transaction. The team's mission is to deliver a seamless, error free checkout experience with flexible payment options, for both BTC (individual business traveler) and Enterprise customers. Checkout is one of the most measurable, revenue critical areas in Connect. Every point of friction, technical error, or payment limitation directly affects completed bookings, customer trust, and exposure to payment risk. Vietnam is HRS's largest and most strategic engineering hub for Connect, and the Pay & Checkout team is based here as part of a live, actively used product area with an established KPI framework and ongoing commercial expectations.

## About the role

We are seeking a (Senior) Product Manager to take ownership of Pay & Checkout within HRS Connect Search & Book. You will report to the VP Product and be the accountable PM for this product area, owning the roadmap, driving continuous discovery, and working as a genuine peer within a cross functional Product Trio. This is not a maintenance role. We are looking for a PM who combines funnel discipline with payment domain judgment, and who is energized by owning a product customers rarely think about when it works, but notice immediately when it does not.

## What you’ll own

As (Senior) Product Manager for Connect Pay & Checkout, you will:

- Own the product vision, roadmap, and prioritization for the checkout and payment experience across BTC and Enterprise customer segments
- Work in a Product Trio model with shared accountability for discovery, delivery, and business outcomes
- Apply Working Backwards thinking in every initiative: start from the desired customer and business outcome, define the right problem precisely, and validate assumptions before committing to solutions
- Drive continuous discovery into checkout friction, payment method adoption, and booking reliability issues, translating findings into a prioritized, evidence based roadmap
- Own and evolve the team's KPI framework, covering checkout conversion, checkout drop off, booking reliability, customer trust in the booking experience, payment friction at the hotel level, adoption of flexible payment options, and fraud and payment risk exposure
- Make responsible trade off decisions between conversion growth and payment risk, ensuring commercial upside is never pursued at the expense of fraud exposure or compliance
- Be a credible product peer to engineering and design, engaging on payment architecture, reliability trade offs, and end to end checkout experience design
- Use AI tools as the default across your PM workflow: discovery synthesis, PRD drafting, competitive analysis, stakeholder communication, and roadmap prioritization
- Translate checkout and payment outcomes into a clear business narrative for VP Product, commercial stakeholders, and enterprise clients

## What we’re looking for

Product Experience

- 4+ years of Product Management experience, ideally in payments, checkout, fintech, e-commerce, or B2B SaaS products
- Demonstrated experience owning a checkout, payments, or transactional funnel product, comfortable defining success through conversion, reliability, and risk metrics
- Strong command of modern PM craft: outcome ownership, Working Backwards methodology, and continuous discovery, not a feature factory mindset
- Metric driven approach: able to define, track, and act on funnel and payment KPIs
- Experience managing a roadmap that balances conversion growth, reliability improvement, and risk mitigation

Payments and Domain Fluency

- Practical understanding of payment methods, payment reliability, and checkout UX across web or app
- Experience or strong working knowledge of fraud and payment risk management, comfortable partnering with finance, legal, and risk teams without needing to be a compliance expert
- Experience designing for more than one customer segment with different payment needs is a strong plus, for example individual, card based checkout versus centralized or policy driven payment handling for corporate accounts

Technical Fluency

- Comfortable engaging with engineers on payment infrastructure and reliability trade offs, without needing to be an engineer
- Able to ask the right questions, challenge decisions from a customer and business outcome perspective, and understand the risk implications of technical roadmap decisions
- Experience working on products built on payment infrastructure, transaction processing, or equivalent high throughput backend systems is a strong plus

AI Fluency

- Active, demonstrated use of AI tools in your own PM workflow, with concrete examples of quality and productivity improvement
- Practical understanding of where AI can improve payment and checkout products, and the ability to frame AI opportunities as product bets with measurable outcomes
- Awareness of the limits and risks of AI in transaction critical systems, responsible judgment on feasibility, quality control, and reliability trade offs

Domain and Communication

- Experience building B2B or enterprise products with enterprise constraints: data privacy, compliance, security, procurement cycles
- Excellent written and verbal English, able to engage credibly with engineering, commercial stakeholders, and senior leadership
- Experience in distributed, cross functional teams
- Corporate travel or booking platform experience is a plus, not a requirement

Perspective on growth Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" passionately dedicated to renewing the travel industry and reinventing the ways businesses stay, work, and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement, and actively contribute to making business life better, smarter, and more sustainable.

## About HRS

## Company Overview
- **One-liner**: HRS is a global technology platform that reimagines corporate lodging and meetings management through an AI-powered end-to-end SaaS solution.
- **Entity Type**: Private (Bootstrapped, owned by CEO Tobias Ragge)
- **Headquarters**: Cologne, Germany
- **Founded**: 1972
- **Founders**: Founded as a regional reservation service; current CEO and owner is Tobias Ragge

## Core Business
- **Primary Industry**: Corporate travel management (lodging and meetings), Fintech (payment solutions), Sustainability tech (Green Stay Initiative)
- **Target Customers**: B2B — Enterprise (Fortune 500), SMBs, and business travelers
- **Mission/Purpose**: "To reinvent the way business travelers can STAY, WORK and PAY" by challenging legacy structures and over-engineered ecosystems.

## Products & Services
- **[HRS Connect](https://corporate.hrs.com/)**: An all-in-one booking and procurement platform for lodging (transient, groups, longstay) and meetings. It connects to GDS, non-GDS, OTA, and direct inventory, automates rate filtering, rebooking, payment, and invoicing.
- **[HRS Copilot](https://corporate.hrs.com/)**: A patent-pending AI-powered assistant that provides real-time, data-driven recommendations to optimize savings, compliance, traveler satisfaction, and carbon emissions. Integrates with existing tech stacks and expense systems.
- **[HRS Green Stay](https://corporate.hrs.com/)**: An ISO 14067-certified initiative that provides science-based property-level data on water, waste, and energy consumption, enabling companies to report, reduce, and remove CO₂ emissions from hotel stays. HRS is a Climate Pledge signatory.
- **[HRS Payment Solutions](https://corporate.hrs.com/)**: Automated payment and invoicing tools that include VAT reclaim, line-item invoice data, and credit card rebate optimization.

## Market Standing
- **Valuation**: Not publicly available (privately held by CEO)
- **Key Metric**: Annual Revenue not disclosed; the company serves **35% of Fortune 500 companies** [corporate.hrs.com](https://corporate.hrs.com/).
- **Notable Investors/Partners**: HRS is privately owned. It partners with 200+ solutions (TMCs, OBTs, expense and payment systems). Strategic equity investment in Itelya for integrated payment solutions.
- **Growth Signals**:
    - Recognized among **Germany’s TOP 100 Most Innovative Companies** [corporate.hrs.com](https://corporate.hrs.com/about).
    - Member of the **Global Sustainable Tourism Council**.
    - **EcoVadis Bronze Medal** (top 35% globally) for sustainability management.
    - Operates in **30 markets** globally including London, Milan, Mumbai, New York, Paris, San Francisco, Seoul, Tokyo, and Sydney [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US).

## Competitive Advantages
- **Data-First Moat**: Their patented rate filter, automated rebooking, and Copilot AI generate unique, actionable data that creates lock-in with enterprise clients.
- **End-to-End Automation**: Unlike traditional TMCs, HRS offers a fully automated process from procurement to payment and reclaim, reducing manual work and delivering VAT rebates.
- **Sustainability Standard-Setting**: The Green Stay Initiative is a first-of-its-kind, science-based, ISO-certified tool that directly ties sustainability data into procurement decisions.
- **50-Year Heritage + Startup Agility**: Described as a "50-year-old start-up," they combine the stability of a mature company with the innovation culture of a tech firm.

## Strategic Focus
- **AI-First Transformation**: Deepening the role of Copilot to move from a booking tool to a strategic decision-making assistant for travel and procurement managers.
- **Fintech Expansion**: Integrating payment and invoicing deeper into the platform to create a unified "stay, work, pay" experience (e.g., investment in Itelya).
- **Net-Zero Leadership**: Pledging net-zero carbon emissions by 2040 (a decade ahead of the Paris Agreement) and scaling the Green Stay initiative globally.
- **Platform Convergence**: Unifying lodging, meetings, and longstay under a single, seamless interface to increase adoption and spend visibility.

## Why Work Here
- **Culture**: Described as a "tribe of Intrapreneurs" with a focus on entrepreneurship, passion, enthusiasm, and teaming. The CEO Tobias Ragge says: "Be a missionary, work hard, have fun, and make history" [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Diversity**: Over **850 employees** representing **57 nationalities**, with a strong emphasis on DEI (Diversity, Equity, Inclusion) [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US).
- **Remote/Hybrid Policy**: Not explicitly stated as fully remote. The company operates from 30+ global markets (Cologne HQ, London, New York, San Francisco, etc.), suggesting a hybrid or in-office collaborative environment depending on role.
- **Perks & Engineering Culture**:
    - Ranked among Germany’s TOP 100 most innovative companies, indicating strong R&D and engineering investment.
    - Culture of "learning from failure and scaling through operational excellence."
    - Opportunity to work on cutting-edge AI, fintech, and sustainability solutions at a global scale.
    - Young, agile environment with a 50-year history of stability.

## Sources
1. [corporate.hrs.com](https://corporate.hrs.com/) – Official corporate site (products, mission, partners)
2. [corporate.hrs.com/about](https://corporate.hrs.com/about) – About page (history, leadership, sustainability, DEI)
3. [jobs.hrs.com](https://jobs.hrs.com/content/Culture/?locale=en_US) – Culture and careers page
4. [jobs.hrs.com](https://jobs.hrs.com/content/Our-history/?locale=en_US) – History & team success factors
5. [jobs.ashbyhq.com/hrs](https://jobs.ashbyhq.com/hrs) – Official careers portal (Ashby)

## Other roles at HRS

- [Global Head of Corporate IT](https://feeny.ai/job/global-head-of-corporate-it-hrs-bengaluru-6ftexcrp9rqy) — Bengaluru, India
- [Engineering Team Lead](https://feeny.ai/job/engineering-team-lead-hrs-mohali-k7pq0ghn41e0) — Mohali, India
- [Cash Collection Specialist](https://feeny.ai/job/cash-collection-specialist-hrs-mumbai-hvb292t23e8k) — Mumbai, India
- [Billing Specialist](https://feeny.ai/job/billing-specialist-hrs-mumbai-q54qercrxmvt) — Mumbai, India
- [Product Marketing Manager - Meetings (all genders)](https://feeny.ai/job/product-marketing-manager-meetings-all-genders-hrs-berlin-41b202g19d2c) — Berlin, Germany
- [Product Marketing Manager - Payment (all genders)](https://feeny.ai/job/product-marketing-manager-payment-all-genders-hrs-berlin-x3rex6rm0jvh) — Berlin, Germany
- [Senior Customer Success Manager - Public Sector (all genders)](https://feeny.ai/job/senior-customer-success-manager-public-sector-all-genders-hrs-cologne-mp1b7g6hp7j0) — Cologne, Germany
- [Account Executive](https://feeny.ai/job/account-executive-hrs-tokyo-6dcmgd81r4xj) — Tokyo, Japan
- [Chain Account Manager (all genders)](https://feeny.ai/job/chain-account-manager-all-genders-hrs-cologne-sat67x7j3scc) — Cologne, Germany
- [Key Account Manager Destination Solutions (all genders)](https://feeny.ai/job/key-account-manager-destination-solutions-all-genders-hrs-germany-4fx787srabh5) — Germany