---
title: 'Senior Product Manager - Consumer Lifecycle at SumUp'
canonical: 'https://feeny.ai/job/senior-product-manager-consumer-lifecycle-sumup-london-3h1vydfq44va'
type: 'job'
last_seen: '2026-10-20'
---

# Senior Product Manager - Consumer Lifecycle at SumUp

- **Company:** SumUp
- **Location:** London, United Kingdom
- **Posted:** 2026-09-27
- **Last confirmed live:** 2026-10-20
- **Apply:** https://sumup.com/careers/positions/8821322002?gh_jid=8821322002

## Job description

Senior Product Manager – Consumer Lifecycle

Location: London, United Kingdom

Employment type: Permanent, full-time, Office first

This role does not support Visa sponsorship and candidates must have the right to work in the UK.

## Team description

The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement.  As the sole Product Manager for consumer activation and engagement, you  will own that funnel end to end, improving conversion at every stage.

## What you'll do

- Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use
- Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction
- Balance fraud and verification controls with a smooth, user-friendly product experience
- Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership

You'll be great for this role if…

- Experience leading a consumer product area with clear commercial and KPI accountability
- Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders
- Experience driving engagement or retention within a consumer-facing mobile app used at scale
- Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
- Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership

## Why you should join SumUp

- 🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role involves an office-first setup
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
- 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
- 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
- 🏥 Health matters: private health insurance, including optical and dental
- 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
- 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
- 🛡 Peace of mind: life insurance from MetLife for 2× your salary
- 🌴 Break4me: 1-month sabbatical after 3 years of service
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

## About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in [our diverse team](https://youtu.be/9DG64C3moeQ?si=YpcWuBNBTOQPzeLI) of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. [Our core values](https://www.sumup.com/careers/culture/) lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our [careers website](https://www.sumup.com/careers/), and follow our journey on [LinkedIn](https://www.linkedin.com/company/sumup/), [Instagram](https://www.instagram.com/insidesumup/), and [TikTok](https://www.tiktok.com/@insidesumup).

For more office tour videos and content to add to this job post or your LinkedIn posts, check out the Global Employer Brand video library. Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

## About SumUp

## Company Overview
- **One-liner**: SumUp is a global fintech company that provides simple, affordable payment and financial management tools to help small businesses start, run, and grow.
- **Entity Type**: Private (Funding stage not publicly available)
- **Headquarters**: London, United Kingdom
- **Founded**: 2012
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Financial Services / Fintech (Payments)
- **Target customers**: Small and medium-sized businesses (SMBs), B2B
- **Mission or purpose statement**: "Empower small businesses all over the world." — with the vision of "a world where everyone can build a thriving business."

## Products & Services
- **Payment Processing (Card Readers & POS)**: Hardware and software solutions for in-person and online payments, enabling merchants to accept card and contactless payments.
- **SumUp Business Account**: A digital business account for managing finances and transactions.
- **Invoicing & Customer Relationship Tools**: Tools to create invoices, manage customers, and streamline operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Over 4 million merchants served across 37 markets; 3,000+ employees from more than 90 nationalities
- **Notable Investors/Partners**: Not listed in provided sources
- **Growth Signals**: Headcount growth to 3,000+; recognition as a Top Global Employer for inclusion (Stonewall Workplace Equality Index 2022/2023) and Fintech Diversity Initiative of the Year (2025); expansion across 4 continents with 20+ offices.

## Competitive Advantages
- **Global reach**: Operating in 37 markets with localized products and support.
- **Merchant focus**: Deep commitment to small business owners, with products designed specifically for their needs.
- **Inclusive culture**: Strong diversity and inclusion programs, gender parity in workforce, and employee-led communities (e.g., Pride Club).
- **Autonomous teams**: Small, empowered teams with servant leadership, fostering innovation and speed.

## Strategic Focus
- Expanding product and service portfolio to become a complete financial partner for small businesses.
- Continuing to invest in a learning culture (SumUp University) and employee development.
- Maintaining an office-first culture while enabling occasional remote work to balance collaboration and flexibility.
- Growing market presence by entering new geographies and deepening existing ones.

## Why Work Here
- **Culture**: Office-first company that values human connection, autonomy, and continuous learning. Core values include Team First, We Care, and Founder’s Mentality.
- **Remote/Hybrid policy**: Office-first with the ability to work remotely occasionally, as agreed with teams.
- **Benefits**: Relocation support for overseas hires, dedicated budget for conferences and external training, and location-specific perks.
- **Engineering culture**: Autonomous teams, servant leadership, and a focus on pragmatic, self-driven problem-solving.
- **Inclusion**: Recognized as a Top Global Employer for inclusion; active LGBTQ+ community and gender parity initiatives.
- **Hiring process**: Transparent, with recruiter screening, hiring manager interview, technical assessment, team interview, bar raiser, and final offer.

## Sources
1. [sumup.com](https://www.sumup.com/careers/)
2. [linkedin.com](https://www.linkedin.com/company/sumup)
3. [sumup.com](https://www.sumup.com/careers/culture/)
4. [sumup.com](https://www.sumup.com/careers/positions/)
5. [sumup.com](https://www.sumup.com/careers/how-we-hire/)

## Other roles at SumUp

- [Field Sales Territory Manager](https://feeny.ai/job/field-sales-territory-manager-sumup-stockholm-mgs9hghxa0et) — Stockholm, Sweden
- [Field Sales Territory Manager](https://feeny.ai/job/field-sales-territory-manager-sumup-tampere-sbmr4rntt9m8) — Tampere, Pirkanmaa, Finland
- [Territory Manager – Field Sales](https://feeny.ai/job/territory-manager-field-sales-sumup-luxembourg-2mr5htk3ben0) — Luxembourg, Luxembourg
- [Global Process Owner - FGL](https://feeny.ai/job/global-process-owner-fgl-sumup-sofia-9anqzh82fx7t) — Sofia, Bulgaria
- [Field Sales Regional Manager - Netherlands](https://feeny.ai/job/field-sales-regional-manager-netherlands-sumup-netherlands-06c4zrwpnm91) — Netherlands
- [Content Manager](https://feeny.ai/job/content-manager-sumup-berlin-s59066zqw700) — Berlin, Germany
- [Content Manager – Retail](https://feeny.ai/job/content-manager-retail-sumup-london-cadbzzt2cgd5) — London, United Kingdom
- [Affiliate Marketing Intern](https://feeny.ai/job/affiliate-marketing-intern-sumup-berlin-8qx7ytncta2h) — Berlin, Germany
- [Senior Trade Marketing Manager - Italy](https://feeny.ai/job/senior-trade-marketing-manager-italy-sumup-milan-akravzvtzjan) — Milan, Italy
- [Field Sales Area Manager](https://feeny.ai/job/field-sales-area-manager-sumup-helsinki-a1exaszt3d51) — Helsinki, Uusimaa, Finland