--- title: 'Senior Product Manager (Conversational AI) at TrueML' canonical: 'https://feeny.ai/job/senior-product-manager-conversational-ai-trueml-in-as98msm8n86y' type: 'job' last_seen: '2026-11-10' --- # Senior Product Manager (Conversational AI) at TrueML - **Company:** TrueML - **Location:** IN, United States - **Compensation:** $136k–$180k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.lever.co/trueml/971d418b-6a0e-4a9a-a5d4-f5698733f2b9 ## Job description Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: TrueML is on a mission to humanize the recovery process for distressed borrowers through AI and machine learning. As our Senior Product Manager  you will be the person who brings conversational AI to life inside our platform — across voice, chat, and the messaging channels our consumers and clients already use. What You'll Do: - Roadmap & Strategy: Define and own the conversational AI roadmap across voice and chat, balancing consumer impact, client demand, operational readiness, and platform build-vs-adopt decisions. - Conversation Design & Omnichannel Integration: Establish behavior standards for AI agents—including authentication, intent recognition, hardship handling, and human handoffs—ensuring a unified consumer experience across voice, chat, SMS, and email. - Partnerships & Technical Surface: Manage vendor relationships and specify requirements for telephony and CRM/servicing system integrations. - Performance & Compliance: Drive operational metrics (latency, containment, cost per resolution) while partnering with Legal and Compliance to adhere to regulatory frameworks like FDCPA, Reg F, and TCPA. - Cross-Functional Operational Readiness: Prepare Operations, Client Success, and Compliance teams with training, runbooks, escalation paths, and key metrics prior to feature launches. Who You Are: - Experience: 5+ years of 0-1 Product Management experience, with a track record of shipping products that moved business metrics. Fintech, collections, lending, or other regulated financial services experience is a strong plus. - LLM Experience: You have shipped LLM-based capabilities in production. You can reason about prompting, retrieval, evaluation, guardrails, latency, and failure modes well enough to partner credibly with engineers — and to know when an impressive demo is not yet a product. - Conversational AI Fluency (hard requirement): Hands-on experience with voice agents, chat agents, IVR, or contact center technology. - Strong Analytical Skills: When you have a question about conversation or outcome data, you answer it yourself. - The "Double-Sided" Mindset: Experience with B2B2C products, balancing what the client configures against what the consumer experiences. - A Master of Ambiguity: You thrive in "roll-up-your-sleeves" environments where the path isn't always marked, turning conflicting inputs into solid, actionable plans. ## What We Offer (Perks & Benefits) Flexible vacation Medical/dental/vision insurance Traditional/Roth retirement savings options Company-paid disability and life insurance Flexible Spending Account & Limited FSA Family-friendly parental leave, volunteer and voting time off On-demand wellness platform access for you and 5 friends and family PerkSpot discount program for 900+ merchants nationwide Recruiting Fraud Notice: We’re aware of fraudulent recruiters posing as TrueAccord or TrueML and contacting job seekers. To protect yourself, here’s how our real hiring process works: Official channels only. Our recruiters email only from @trueaccord.com [If you’ve received an InMail, you should verify the recruiter’s @trueaccord.com email] No payments or financial info during hiring. We will never ask you to pay fees, buy equipment, or share banking information during the hiring process. No text or chat-app interviews. We do not conduct interviews by text message or messaging apps. No “portals” or access keys. We do not send PDF portals or access keys, or ask for passwords or login credentials. No resume services. We will never require an “ATS-friendly” resume rewrite or recommend paid resume services. If someone contacting you on our behalf does any of the above, it is fraud. Stay safe: Don’t open attachments, click links, or share personal information. Report the message as phishing to your email provider, and report fake profiles to LinkedIn. Not sure? Verify by emailing recruiting@trueaccord.com before responding. If you’ve already shared information with suspected scammers: Contact your bank, visit identitytheft.gov, and report the fraud at reportfraud.ftc.gov or ic3.gov. Remote Work, Travel Expectations & Physical Requirements: This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role. Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required. Personally Identifying Information We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy. Dedication to Diversity & Inclusion We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. ## About TrueML ## Company Overview - **One-liner**: TrueML is a family of financial technology companies that uses data science and AI to transform debt collection and consumer financial health. - **Entity Type**: Private - **Headquarters**: Lenexa, Kansas, USA (based on on‑site job postings) - **Founded**: 2013 - **Founders**: Ohad Samet and Nadav Samet ## Core Business - **Primary industry**: Financial services, specifically debt collection, consumer engagement, and financial health technology. - **Target customers**: B2B (businesses needing debt recovery or customer retention solutions) and B2C (consumers seeking a better path to financial health). - **Mission**: To modernize the experience of consumers in their financial lives and ensure nobody gets locked out of the financial system. ## Products & Services - **TrueAccord**: A digital‑first, data‑science‑driven third‑party debt collection platform that focuses on a consumer‑friendly experience to improve recovery rates. - **Retain (TrueML Products)**: A patented machine‑learning SaaS product that helps businesses engage customers at the right time, place, and channel to improve retention and financial outcomes. - **Sentry Credit**: A traditional debt collection agency based in Everett, WA, known for compassionate, professional debt resolution. - **TrueML Shared Services**: Internal shared services providing data science, technology, legal, compliance, and HR support across the TrueML portfolio. ## Market Standing - **Valuation / Market Cap**: Not publicly available (private company). - **Key Metric**: Annual revenue and total funding are not disclosed; the company has been operating for over a decade and is described as an “industry leader” in third‑party debt collection. - **Notable Investors / Partners**: Not disclosed in available sources. - **Growth Signals**: Multiple open positions (collections, engineering, messaging, management) in the U.S. and Latin America; continued investment in AI/ML products like Retain; expansion of remote work capabilities. ## Competitive Advantages - **Data‑science‑first approach**: Uses patented machine learning to personalize consumer outreach, leading to better recovery and retention outcomes. - **Consumer‑focused design**: Prioritizes a non‑hostile, transparent experience that helps consumers regain financial health, differentiating from traditional agencies. - **Family of companies model**: Combines a digital‑native platform (TrueAccord), an AI‑powered SaaS product (Retain), and a legacy agency (Sentry Credit) to cover the full spectrum of debt resolution. - **Track record**: Marketed as “trusted industry leader” with a decade of innovation and a proven ability to scale. ## Strategic Focus - Expand AI‑powered products (Retain) to serve more financial service companies. - Continue to modernize debt collection through digital channels and data science. - Grow the team globally (remote roles in the U.S., Mexico, Argentina) while maintaining on‑site operations in Lenexa, KS. - Maintain a strong culture of inclusion (equal gender split, diverse leadership) and mission‑driven innovation. ## Why Work Here - **Culture**: Described as humble, driven, and innovative, with a focus on meaningful change. Diverse perspectives are celebrated, and the company has an equal gender split with women and minorities in key leadership roles. - **Work Model**: A mix of on‑site (Lenexa, KS) and fully remote roles (U.S., Mexico, Argentina). - **Benefits & Perks**: Competitive pay, company equity, comprehensive health/vision/dental insurance, paid parental leave, generous PTO plus paid volunteer days and 9 holidays, Employee Assistance Program, retirement planning (through Charles Schwab), Wellness Coach (3,000+ on‑demand sessions), PerkSpot discounts, Travel Assistance, peer‑to‑peer rewards program, and SoFi student loan rate discounts. ## Sources 1. [TrueML Homepage](https://trueml.co/) 2. [Company About Page](https://trueml.co/about-trueml/) 3. [Careers Page](https://trueml.co/careers/) 4. [Job Listings on Lever](https://jobs.lever.co/trueml) 5. [Benefits & Perks Page](https://trueml.co/benefits-perks/) ## Other roles at TrueML - [Client Manager](https://feeny.ai/job/client-manager-trueml-in-8tv1599bwy9j) — IN, United States - [Sr. Collections Strategy Manager](https://feeny.ai/job/sr-collections-strategy-manager-trueml-in-qnhebxemnxya) — IN, United States - [Technical Program Manager II](https://feeny.ai/job/technical-program-manager-ii-trueml-in-5j52dc6aqh0k) — IN, Mexico - [Sr. Performance Strategist, Collections](https://feeny.ai/job/sr-performance-strategist-collections-trueml-in-ykqh656kbwvs) — IN, United States - [Senior Software Engineer (Scala, AWS)](https://feeny.ai/job/senior-software-engineer-scala-aws-trueml-in-2qd5nj35eyfe) — IN, Mexico - [Product Manager, Platform](https://feeny.ai/job/product-manager-platform-trueml-in-1eye9ehfxqt5) — IN, United States - [Jr. DevOps Engineer](https://feeny.ai/job/jr-devops-engineer-trueml-in-mftc21cz9n0g) — IN, Argentina