---
title: 'Senior Product Manager, Customer Experience at LendingTree'
canonical: 'https://feeny.ai/job/senior-product-manager-customer-experience-lendingtree-charlotte-nc-34hztqwy2vfy'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Product Manager, Customer Experience at LendingTree

- **Company:** LendingTree
- **Location:** Charlotte NC, United States
- **Posted:** 2026-05-21
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/lendingtree/jobs/7951251

## Job description

*This role requires a hybrid schedule in our Charlotte office; Tuesday-Thursday in-office, Monday and Friday remote. Additionally, this position does not offer visa sponsorship.*

## THE POSITION

LendingTree is a leading online marketplace and membership platform that empowers consumers to monitor their credit and comparison shop a full suite of financial products. We are seeking a talented and experienced Senior Product Manager to join our dynamic team. As a Senior Product Manager, you will play a pivotal role in driving the development and growth of our membership platform and financial marketplaces. You will be responsible for defining and executing the product strategy, working closely with cross-functional teams, and ensuring that our products meet the needs of our customers while driving business success.

## RESPONSIBILITIES:

- Product Strategy: Develop and articulate a clear product strategy that aligns with the company's overall goals and objectives. Identify market trends, customer needs, and competitive landscape to drive product innovation.
- Product Roadmap: Create and maintain a detailed product roadmap that outlines the short-term and long-term product development plans. Prioritize features and enhancements based on customer feedback, data, business impact, and technical feasibility.
- Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including engineering, design, marketing, and customer support, to ensure successful product development, launch, and ongoing optimization.
- User-Centered Design: Champion a user-centric approach to product development, conducting user research, usability testing, and gathering customer feedback to inform product decisions.
- Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success and impact of product initiatives. Use data and analytics to make data-driven decisions and continuously improve product performance.
- Product Development: Oversee the entire product development lifecycle, from ideation to launch, and post-launch iteration. Collaborate with engineering teams to ensure timely and quality delivery of features and updates.
- Market Analysis: Stay informed about industry trends, competitor offerings, and regulatory changes in the lending and financial services sector. Use market insights to identify opportunities for growth and product differentiation.
- Risk Management: Assess and manage product-related risks, including compliance, security, and financial risks, ensuring that the product meets all regulatory and security requirements.
- Team Leadership: Lead and mentor a team of product managers and junior product managers, providing guidance, coaching, and professional development opportunities.

## QUALIFICATIONS

- Bachelor's degree in business, computer science, or a related field. MBA or advanced degree is a plus.
- Proven track record of at least 5-7 years of product management experience, preferably in the financial services or lending industry.
- Strong understanding of online lending products and services, including mortgages, personal loans, and credit cards.
- Experience working in a technical environment with broad, cross functional teams to deliver features and drive business impact.
- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence.
- The ability to turn ambiguity into detailed requirements.
- Proficiency in using product management tools and methodologies.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Strong problem-solving skills and the ability to think strategically.

## COMPENSATION

The base pay range for this position is $150,000-170,000, however, base pay offered may vary depending on internal factors, job-related knowledge, location and candidate experience.

## INCENTIVE COMPENSATION

Eligible for annual performance bonus

## BENEFITS

Medical, dental, and vision insurance and 401(k) matching

## COMPANY

LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts, and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders in order to make the best financial choices. Our company was founded in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.

What else you should know:

- We’re a publicly traded company (TREE).
- We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
- We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

## OUR CULTURE

We’re a collaborative, entrepreneurial team that values curiosity, creativity, and getting things done together. Our teammates are some of the brightest, most driven people you’ll meet — and we celebrate innovation, inclusion, and ownership. At LendingTree, you’ll find an inclusive culture where diverse perspectives make us stronger. We believe in working hard and supporting one another — with the flexibility and trust that help you thrive both personally and professionally.

We’re proud to offer generous benefits, wellness programs, and time-off policies designed to help you recharge, stay healthy, and bring your best self to work every day. And yes — we still have fun doing it (our “GSD – Get Stuff Done” award is a fan favorite!)

Come grow with us, make an impact, and be part of a company that truly cares about its people and its community.

LendingTree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status.

[CCPA Disclosure](https://www.lendingtree.com/legal/privacy-notice-for-lendingtree-job-applicants-and-employees-who-are-california-residents/)

## About LendingTree

## Company Overview
- **One-liner**: LendingTree operates an online marketplace that connects consumers with a network of lenders and financial service providers to compare offers for mortgages, loans, credit cards, and insurance.
- **Entity Type**: Public (NASDAQ: TREE)
- **Headquarters**: Charlotte, North Carolina, United States
- **Founded**: 1996
- **Founders**: Doug Lebda

## Core Business
- **Primary industry/industries**: Financial Services, Online Marketplace, Fintech
- **Target customers**: B2C (consumers seeking loans, mortgages, credit cards, and insurance), B2B (Network Partners including lenders and insurance providers)
- **Mission or purpose statement**: To connect consumers with the choices they need to be confident in their financial decisions (as stated in their 10-K filing) [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86)

## Products & Services
- **LendingTree Marketplace**: The core platform where consumers submit a single request to compare offers from up to five Network Partners for mortgage loans, refinancing, home equity loans, auto loans, personal loans, small business loans, credit cards, deposit accounts, and insurance.
- **Insurance Services**: A significant and fast-growing segment offering comparison quotes for auto, home, and other insurance products.
- **LendingTree Spring**: A brand focused on personal loans and related financial products.
- **ValuePenguin**: A subsidiary offering financial research and comparison tools.
- **QuoteWizard**: An insurance comparison marketplace (source of many alumni hires) [linkedin.com](https://www.linkedin.com/company/lendingtree).

## Market Standing
- **Valuation/Market Cap**: Not publicly available in real-time from the search results. As a publicly traded company on the NASDAQ (TREE), market cap fluctuates.
- **Key Metric - Annual Revenue**: **$1.117 billion** for the fiscal year ended December 31, 2025 [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86).
- **Key Metric - Total Funding**: $655.1M (prior to IPO) [linkedin.com](https://www.linkedin.com/company/lendingtree).
- **Notable Investors/Partners**: Not applicable (public company); partners include a network of 770+ lenders and financial service providers nationwide.
- **Growth Signals**: 
    - **Revenue Surge**: Total revenue grew from $900.2M in 2024 to $1.117B in 2025, driven largely by a 29.7% increase in the Insurance segment.
    - **Employee Growth**: Headcount increased by 3.7% year-over-year, now at 785 employees [linkedin.com](https://www.linkedin.com/company/lendingtree).
    - **Scale**: Has helped over 149 million people and facilitated over $297 billion in loan funding [lendingtree.com](https://www.lendingtree.com/).

## Competitive Advantages
- **The "Shop for Offers" Model**: Unlike a single lender, LendingTree allows consumers to see multiple competing offers side-by-side after a single application, creating a clear value proposition for the consumer.
- **Deep Network Effect**: A large network of 770+ partners ensures consumers receive competitive offers, while the large volume of consumer requests is the primary value proposition for partners.
- **Brand Recognition**: Having been operating since 1996, LendingTree is one of the most recognized brands in online consumer finance, with a 4.5/5 rating on the site and "Excellent" ratings from 16,287 reviews [lendingtree.com](https://www.lendingtree.com/).
- **Diversification**: The business is segmented across Home (mortgage), Consumer (personal loans, credit cards), and Insurance, providing balance against market cycles. In 2025, Insurance overtook Home and Consumer combined in revenue.

## Strategic Focus
- **Insurance Expansion**: The largest revenue segment in 2025 ($711.9M), and the company is clearly focused on capitalizing on the strong growth in this area.
- **Performance Marketing**: A core competence. The company uses sophisticated digital and traditional media acquisition to drive consumers to its platforms.
- **Technology & Platform Investment**: The company is investing in technology talent and platforms (in-market testing, mobile apps) to improve the consumer experience and partner matching process for all financial products (mortgage, auto, insurance, small business, etc.) [investors.lendingtree.com](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86).

## Why Work Here
- **Work-Life Balance & Culture**: Rated 4.2/5 for Work-Life and 4.1/5 for Culture on Glassdoor [linkedin.com](https://www.linkedin.com/company/lendingtree). The company explicitly encourages employees to "go home on time" and "take that vacation!" [lendingtree.com](https://www.lendingtree.com/careers/).
- **Compensation & Perks**:
    - Competitive salaries with biannual performance-based bonuses.
    - Annual grants of company stock that vest in just three years.
    - 401(k) matching and gym/wellness benefits.
    - Flexible Paid Time Off (no PTO bank) [lendingtree.com](https://www.lendingtree.com/careers/jobs/benefits).
- **Location & Flexibility**: HQ is a new office in Charlotte, NC (1415 Vantage Park Drive) with open spaces, a game/music room, and cold brew taps. Remote and hybrid work are supported for many roles (Seattle and Denver are major remote hubs) [lendingtree.com](https://www.lendingtree.com/careers/).
- **Family-Friendly Benefits**: Paid maternity/paternity leave, up to $10,000 reimbursement for adoption expenses, and company-funded IVF/IUI treatments [lendingtree.com](https://www.lendingtree.com/careers/jobs/benefits).
- **Team & Growth**: Employees describe their coworkers as "brilliant, talented, kind, goofy, and passionate." The company offers ongoing career development, leadership training, and tuition reimbursement [lendingtree.com](https://www.lendingtree.com/careers/).

## Sources
1. [LendingTree Careers Page](https://www.lendingtree.com/careers/)
2. [LendingTree Benefits Page](https://www.lendingtree.com/careers/jobs/benefits)
3. [LendingTree Homepage](https://www.lendingtree.com/)
4. [LendingTree LinkedIn Profile](https://www.linkedin.com/company/lendingtree)
5. [LendingTree 10-K Filing (FY 2025)](https://investors.lendingtree.com/static-files/adad2b39-5c81-4b93-8462-144bce99cc86)

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