---
title: 'Senior Product Manager, Customer Insights at Mural'
canonical: 'https://feeny.ai/job/senior-product-manager-customer-insights-mural-united-states-m1jn85dh3mg2'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Product Manager, Customer Insights at Mural

- **Company:** Mural
- **Location:** United States
- **Compensation:** $177k–$221k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-12
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/mural/4e3ba49e-5bb5-4258-abd8-9e85c0985e7a/application

**Skills:** Product Management, Analytics, Reporting, Data Products, Data Modeling, Instrumentation Strategy, AI Product Sense, Customer-facing APIs, Enterprise Admin Products, Governance Products, IAM, Security, Compliance, Audit, BI, Analytics Platforms

> Lead the Customer Insights product area, owning the strategy and execution for data-driven product surfaces. Build the usage data layer and AI-native insights to drive renewals and expansion for enterprise clients.

## Job description

## ABOUT THE TEAM

Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. The portfolio spans three domains: Admin & Identity Management, Enterprise Security, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers.

## YOUR MISSION

Own the Customer Insights product area end-to-end. Build the user facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives. Define Mural’s POV on what AI-native insights look like as the category shifts from static dashboards to proactive, conversational, agentic interfaces.

You’ll work across three layers in parallel:

- The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched so other surfaces such as engagement, growth, AI, can consume it tomorrow.
- The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs that can be consumed by Admins, end users, execs, and Mural teams.
- The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface.

## WHAT YOU'LL DO

- Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience
- Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives
- Evolve customer-accessible audit logs to be enterprise ready
- Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface
- Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion
- Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap
- Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture
- Translate ambiguous business questions into clear product surfaces

## WHAT YOU'LL BRING

- 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience
- Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs
- AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like
- A track record of turning ambiguous business questions into clear product surfaces
- Experience partnering with Sales and Customer Success on renewal and expansion narratives
- Excellent communication across data, design, engineering, and revenue-facing stakeholders

## BONUS

- Experience with enterprise admin or governance products (IAM, security, compliance, audit)
- Background in BI, analytics platforms, or data products
- Experience designing customer-facing APIs for analytics and reporting

## WHY YOU'LL LOVE MURAL

Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow Mural’s largest accounts. Not only that, but you will also set the strategic ambition for the analytics surface itself - defining where insights extends across Mural as a product over time.

## EQUAL OPPORTUNITY

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

## About Mural

## Company Overview
- **One-liner**: Mural provides an AI-powered visual workspace for team collaboration, helping organizations align strategy with execution through digital whiteboarding and facilitation tools.
- **Entity Type**: Private (Series C, total funding ~$200M)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2011
- **Founders**: Mariano Suarez-Battan, Patricio Jutard (originally created as a side project for their digital agency)

## Core Business
- Primary industry/industries: Visual collaboration software, digital whiteboarding, teamwork facilitation
- Target customers: B2B, Enterprise (trusted by over 50% of the Fortune 100, including IBM, Microsoft, and SAP), as well as mid-market teams in sales, product, research, and consulting
- Mission or purpose statement: “To improve how companies communicate and collaborate to foster growth, productivity, and innovation.”

## Products & Services
- **Mural (Core Platform)**: An AI-powered visual workspace with real-time collaborative digital whiteboards, templates, and facilitation tools for brainstorming, strategy mapping, project management, and workshops. Type: SaaS.
- **Mural AI**: AI features that accelerate brainstorming, analyze feedback, generate summaries, and optimize next steps. Includes integrations with Microsoft 365 Copilot.
- **Mural Integrations**: Seamless connections with tools like Microsoft Teams, Zoom, Slack, Jira, Confluence, and others to embed collaboration into existing workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Exceeded $100 million in annual recurring revenue (ARR) in 2022. Total funding raised: approximately $200 million.
- **Notable Investors/Partners**: Backed by leading venture capital firms (specific names not listed in search results, but described as “leading investors”). Partners include IBM, Microsoft, SAP, and over 50% of the Fortune 100.
- **Growth Signals**: Team of 600+ employees across 22 countries; fully remote since founding; launched Mural AI and Microsoft 365 Copilot integration in 2024; consistently included in “Best Workplaces” lists (e.g., Fortune Best Workplaces in the Bay Area™ 2022).

## Competitive Advantages
- **Category Leadership**: Positioned as the #1 visual work solution for the enterprise, trusted by 95% of the Fortune 100.
- **AI-First Innovation**: Mural AI provides a competitive edge with automated insights, feedback analysis, and workflow optimization that goes beyond basic whiteboarding.
- **Remote-First DNA**: Fully remote since 2011, with a decade-plus of proven distributed collaboration practices and culture.
- **Brand Trust**: Strong partnerships with major tech companies (Microsoft, IBM, SAP) and a reputation for enterprise-grade security and reliability.

## Strategic Focus
- **AI Integration**: Deepening AI capabilities (Mural AI, Copilot integration) to automate facilitation, analysis, and decision-making within the workspace.
- **Enterprise Expansion**: Continuing to serve large organizations with solutions tailored to sales, product, research, and consulting teams.
- **Global Talent**: Maintaining a fully remote, globally distributed team to hire the best talent regardless of location.
- **Workplace Transformation**: Driving adoption of visual collaboration as a core practice for hybrid and remote work models.

## Why Work Here
- **Fully Remote Team**: Mural has been fully remote for over a decade, with employees in 22 countries. They emphasize maintaining culture, connection, and productivity from anywhere.
- **Flexible Work Culture**: Flexible working hours, flexible time off (suggested minimum 15 days/year), and a full week off at the end of December for rest.
- **Competitive Benefits**: Competitive salary, health/dental/vision insurance (in most countries), 401(k) with up to $5k matching (US only), $150 monthly “Muralvida” stipend for fitness/wellness/learning/coworking, and a premium personal Mural account.
- **Growth & Development**: Internal trainings, unique career growth ladders for each team, and design thinking trainings.
- **Culture & Values**: Values include “Triumph through teamwork,” “Adapt to thrive,” and “Commit to caring.” Employees rate the company highly on Great Place To Work® (81% say it’s a great place to work vs. 57% at typical US companies). High marks for trust, responsibility, and authenticity.
- **Inclusive Hiring**: Committed to reducing bias in hiring processes and building a diverse, equitable team.

## Sources
1. [mural.co](https://www.mural.co/) – Official website, product overview, AI features
2. [mural.co/careers](https://www.mural.co/careers) – Careers page, benefits, culture
3. [mural.co/about-us](https://www.mural.co/about-us) – About page, mission, leadership team, company history
4. [jobs.ashbyhq.com/mural](https://jobs.ashbyhq.com/mural) – Active job listings
5. [greatplacetowork.com](https://www.greatplacetowork.com/certified-company/7025189) – Great Place To Work® certification and employee survey data

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