---
title: 'Senior Product Manager - FTS at Coupang'
canonical: 'https://feeny.ai/job/senior-product-manager-fts-coupang-seoul-r5ea6jyb7z0q'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Product Manager - FTS at Coupang

- **Company:** Coupang
- **Location:** Seoul, South Korea
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.coupang.jobs/en/jobs/?gh_jid=8118849

## Job description

Senior Product Manager - Fulfillment Technology Services

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

## Role Overview

We are seeking a customer-obsessed, data-driven, and highly execution-oriented Product Manager to join the Fulfillment Technology Services team.

In this role, you will own product strategy and execution for platforms and services supporting fulfillment operations. You will partner closely with Engineering, Operations, Supply Chain, Data Science, Business Intelligence, and senior leadership teams to identify opportunities, define product requirements, and build scalable solutions that improve operational performance across the fulfillment network.

The ideal candidate can operate effectively in a fast-paced environment, influence cross-functional stakeholders, and translate complex business challenges into innovative technology solutions.

## What You Will Do

- Own the product vision, strategy, roadmap, and success metrics for one or more Fulfillment Technology products.
- Identify opportunities to improve fulfillment efficiency, inventory accuracy, capacity utilization, and operational productivity through technology.
- Partner with stakeholders across Operations, Supply Chain, Finance, and Engineering to define business requirements and prioritize initiatives.
- Lead end-to-end product development from concept through launch and post-launch optimization.
- Develop business cases that align customer experience improvements with operational and financial outcomes.
- Define product requirements, user stories, acceptance criteria, and success metrics.
- Utilize data and analytics to identify bottlenecks, root causes, and growth opportunities.
- Drive experimentation and continuous improvement through A/B testing and KPI analysis.
- Communicate product strategy, roadmap, and progress to executive leadership and stakeholders.
- Balance short-term operational needs with long-term platform scalability.
- Influence engineering teams and partner organizations to deliver high-impact solutions on time and at scale.

## Basic Qualifications

- Bachelor's degree in Engineering, Computer Science, Business, Operations, Economics, or a related field.
- 5+ years of Product Management, Product Ownership, Program Management, Consulting, Supply Chain, or related experience.
- Experience leading cross-functional initiatives involving technology and business stakeholders.
- Strong analytical skills with the ability to leverage data for decision-making and prioritization.
- Experience defining product requirements and managing product roadmaps.
- Demonstrated ability to influence without direct authority.
- Excellent written and verbal communication skills in English.

## Preferred Qualifications

- Experience in Fulfillment, Supply Chain, Logistics, Warehouse Management Systems (WMS), Transportation, or E-commerce platforms.
- Experience working with large-scale operational systems and complex workflows.
- Strong understanding of marketplace, fulfillment, inventory, and supply chain optimization concepts.
- Experience partnering with software engineering and data science organizations.
- SQL proficiency and familiarity with business intelligence tools.
- MBA or advanced degree is a plus.
- Experience managing products in a high-growth technology company.

## About Coupang

## Company Overview
- **One-liner**: Coupang is a global technology and Fortune 150 company that reimagines commerce by integrating e-commerce, logistics, last-mile delivery, restaurant delivery, video streaming, and fintech services to wow customers.
- **Entity Type**: Public (NYSE: CPNG)
- **Headquarters**: Seattle, Washington, USA (global HQ); operates major hubs in Seoul, South Korea, and other locations.
- **Founded**: 2010
- **Founders**: Bom Kim (Bong-Seok Kim)

## Core Business
- **Primary industry/industries**: E-commerce, Logistics & Fulfillment, Retail, Food Delivery, Fintech, Content Streaming, AI-driven Commerce.
- **Target customers**: B2C (primarily consumers in South Korea, with growing global operations including Taiwan, Singapore, and the U.S.).
- **Mission or purpose statement**: "We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, 'How did I ever live without Coupang?'"

## Products & Services
- **[Coupang (Rocket Delivery)](#)**: Core e-commerce platform offering millions of products with over 99% of orders delivered same or next day via a proprietary logistics network. Includes Rocket Fresh (groceries) and Rocket Now (ultra-fast delivery).
- **[Coupang Eats](#)**: Restaurant food delivery service.
- **[Coupang Play](#)**: Video streaming service (original content, sports, and licensed shows).
- **[Farfetch](#)**: Global luxury fashion platform acquired by Coupang.
- **[Coupang Fintech](#)**: Payment and financial services (e.g., Coupang Pay, credit card partnerships).
- **[Coupang Logistics & Fulfillment Services](#)**: End-to-end logistics for third-party sellers and brands.
- **[Rocket Growth](#)**: SaaS-like tools and services for sellers/suppliers to manage inventory, analytics, and advertising.

## Market Standing
- **Valuation/Market Cap**: ~$25.8 billion (as of mid-2026) [LinkedIn].
- **Key Metric**: Annual Revenue of **$34.5 billion** (most recent fiscal year) [LinkedIn].
- **Notable Investors/Partners**: Publicly traded on NYSE (institutional investors include SoftBank, BlackRock, Fidelity, and others). Key partners include major global brands and local Korean suppliers.
- **Growth Signals**: 
    - Ranked **#132 on the 2026 Fortune 500**, jumping significantly [investor relations].
    - Rapid AI-driven global commerce expansion (e.g., Taiwan, Singapore, and U.S. tech hubs).
    - 5,940 employees (linkedIn data, with monthly headcount growth of +1.1% and quarterly job posting growth of +154.2%).

## Competitive Advantages
- **Fully Integrated Infrastructure**: Coupang owns and operates over 100 fulfillment and logistics centers (covering tens of millions of square feet) combined with proprietary software, AI, and machine learning to predict demand and route deliveries — a moat that competitors in Korea and emerging markets find hard to replicate.
- **Speed & Reliability**: Over 99% of orders delivered same or next day (including dawn delivery) 365 days a year, setting a bar that most global e-commerce players cannot match.
- **Customer Obsession Culture**: "Wow the Customer" is a core leadership principle, driving constant innovation to break traditional tradeoffs (speed, selection, price).
- **Startup Culture with Fortune 150 Resources**: Offers the agility and risk-taking of an early-stage company combined with the stability, compensation, and scale of a large public corporation.

## Strategic Focus
- **AI & Technology Leadership**: Heavy investment in AI/machine learning for demand forecasting, dynamic routing, and customer personalization. Actively hiring senior ML and data engineers [careers page].
- **Global Expansion**: Leveraging its Korean infrastructure playbook to enter new markets (Taiwan, Singapore) and grow its global footprint.
- **Diversification into Fintech & Content**: Building out Coupang Pay, Coupang Play, and fintech products to create an ecosystem (similar to Amazon Prime's strategy).
- **Farfetch Integration**: Turning the luxury fashion platform into a global growth driver.

## Why Work Here
- **Culture**: "Best of both worlds" — startup energy (fast decision-making, ownership, risk-taking) with the resources of a Fortune 150 company. Flat hierarchy, open culture, and a strong "bias for action" ethos [coupang.jobs].
- **Remote/Hybrid/Office Policy**: Flexible working hours and work-from-home options are available. Many roles are based in offices (Seattle, Mountain View, Seoul, etc.) with state-of-the-art amenities including cafeterias serving three meals a day, lounge spaces, and coffee/snack bars.
- **Benefits**:
    - Medical insurance for employee and direct family.
    - Paid family leave (for celebration or bereavement).
    - Learning programs (foreign languages, soft skills).
    - Global project opportunities (collaborate with teams across continents).
    - Team and company events (games, food, bonding).
- **Engineering Culture**: High-impact projects — building the commerce infrastructure of the future (large-scale AI, logistics optimization, mobile-first, search & discovery). Emphasizes "Hire and Develop the Best" and "Learn & Iterate" principles.
- **Career Growth**: Opportunities for internal rotations, upskilling, and taking on entrepreneurial initiatives within a massive scale.

## Sources
1. [Coupang Careers](https://www.coupang.jobs/en/)
2. [Why Work at Coupang](https://www.coupang.jobs/en/why-coupang/)
3. [Coupang About Us](https://www.aboutcoupang.com/aboutus/)
4. [Coupang Investor Relations](https://ir.aboutcoupang.com/overview/)
5. [LinkedIn - Coupang](https://www.linkedin.com/company/coupang)

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