---
title: 'Senior Product Manager - Launch and Client Success at PHIL'
canonical: 'https://feeny.ai/job/senior-product-manager-launch-and-client-success-phil-remote-vppjpbh78ces'
type: 'job'
last_seen: '2026-09-06'
---

# Senior Product Manager - Launch and Client Success at PHIL

- **Company:** PHIL
- **Location:** Remote
- **Compensation:** $150k–$170k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/phil/73c6cd9a-3554-4281-a8a6-c8617a653e51

## Job description

PHIL is looking for a Senior Product Manager - Launch and Client Success to own the successful launch of new clients onto PHIL's platform, as well as ensuring their ongoing success by configuring business rules, developing client-specific capabilities, and driving program optimizations. In this role, you will lead client discovery and solutioning, guide new manufacturer and provider partners through the decisions that shape their B2B and B2C experience, and drive the execution needed to get them live on time and configured correctly.

Because launch demand fluctuates, this role is designed to flex. When launch volume is high, you will run point on new client implementations end to end. When it eases, you will pick up product management work on PHIL's roadmap, so your skills need to hold up in both modes: strong client-facing implementation chops and strong product management fundamentals.

## RESPONSIBILITIES

Launch and Implementation

- Lead client discovery sessions to understand a new client's goals, constraints, and technical environment, and translate them into a concrete launch plan
- Guide clients through B2B2C product decisions that affect their end consumer experience, weighing in as the expert on what will and won't work well for patients and providers
- Partner with engineering to scope, sequence, and implement client-specific configuration and changes, ensuring technical alignment and on-time delivery
- Set expectations and communicate proactively with client and internal stakeholders throughout the launch, surfacing risks early and adjusting plans as needed
- Track launch outcomes against goals and feed lessons learned back into the launch process to make the next one faster and smoother

Product Management and Client Success

- Own roadmap work balancing against bandwidth needed for launches, applying the same rigor used in launch work to ongoing feature and platform development
- Use data to evaluate product performance and identify opportunities to improve adoption, engagement, and manufacturer or provider value
- Translate strategic goals, across both client (manufacturer) and end-user (patient or provider) needs, into clear product direction and requirements
- Collaborate with design, engineering, client success, and commercial teams to deliver solutions across both B2B and B2C surfaces
- Define and track performance metrics tied to business outcomes such as adoption, retention, and value delivered
- Identify opportunities for improvement for Client program performance, drive alignment on business value, and own change implementation to achieve expected results.

## REQUIREMENTS

- 5+ years of experience in product management, solutions architecture, or a similar client-facing product role in a technology-driven environment
- Proven experience leading client or partner implementations, ideally including discovery, project planning, and go-live
- Working knowledge of B2B and B2C product principles, with the ability to advise clients on decisions that shape a consumer-facing experience
- Comfortable working directly with engineering teams to scope technical work and make implementation tradeoffs
- Strong project management instincts: able to break down ambiguous work, sequence it, and keep multiple stakeholders moving in the same direction
- Excellent stakeholder communication skills, with a bias toward clear documentation
- Comfortable working with data to define, monitor, and improve performance metrics
- High-agency and adaptable, able to move between deep client implementation work and standard product management work as demand shifts
- Bachelor's degree or equivalent experience
- Experience in healthcare, life sciences, or another complex, regulated domain is a plus

## Benefits

● Ground floor opportunity with one of the fastest-growing startups in health-tech

● Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

● Competitive compensation (commensurate with experience)

● Full benefits (medical, dental, vision).

● 401(k) contribution opportunity.

PHIL Inc. is an equal-opportunity employer.

## About PHIL

## Company Overview
- **One-liner**: PHIL is a healthcare technology company that provides a digital hub and direct-to-patient platform to help pharmaceutical manufacturers streamline medication access, improve affordability, and enhance patient outcomes.
- **Entity Type**: Private (Debt-financed; total raised $186.1M)
- **Headquarters**: Scottsdale, Arizona, United States
- **Founded**: 2015
- **Founders**: Deepak Thomas (CEO) and Puran Singh (Co-Founder, Vice President Engineering)

## Core Business
- **Primary industry**: Healthcare technology (health IT for pharma)
- **Target customers**: B2B – primarily pharmaceutical manufacturers; also serves patients and healthcare providers through the platform
- **Mission statement**: “We’re on a mission to simplify medication access for all.”

## Products & Services
- **Prior Authorization & Coverage**: AI-powered tools to streamline prior authorization workflows, including 1-click PA submissions, copay support, and financial assistance.
- **Digital Patient Engagement**: A branded, end-to-end digital experience for patients – from intake and routing to dispensing and refill reminders – designed to drive adherence and satisfaction.
- **Integrated Dispense Network & Wholesale**: A nationwide pharmacy network offering commercial and cash dispensing, fast fulfillment, free shipping, and refill reminders.
- **Data & Insights Platform**: Advanced analytics, AI-powered workflows, and a dedicated Client Insights team to surface opportunities for improving patient outcomes and brand performance.
- **PHILRx Portal**: Patient-facing and provider-facing portals for prescription access, tracking, and management.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Financial Metric**: Total funding of $186.1M (including a $60M debt round closed April 21, 2026).
- **Notable Investors**: K2 HealthVentures, Warburg Pincus, Uncork Capital, Crosslink Capital, GreatPoint Ventures, and 17+ others.
- **Growth Signals**:
  - 20x growth in cash dispenses in 2025.
  - Expanded nationwide dispensing network – licensed in all 50 states – serving over 1 million patients annually.
  - Key performance outcomes: 42% reduction in time to fill, 36% decrease in abandonment, 77% refill rate, 86% dispensed rate among enrolled patients.
  - Headcount of ~202 employees (as of most recent data).

## Competitive Advantages
- **End-to-End Platform**: A single digital hub covering prior authorization, patient engagement, dispensing, and analytics – reducing fragmentation.
- **AI-Powered Workflows**: Automated prior authorizations, data insights, and program optimization that improve speed and accuracy.
- **Integrated Dispense Network**: Proprietary nationwide network with both commercial and cash capabilities, enabling faster fulfillment and lower costs.
- **Proven Outcomes**: Documented improvements in patient starts, coverage, and adherence (e.g., 92% enrollment rate, 74% pull‑through rate, +18pt payer behavior improvement).

## Strategic Focus
- **Scaling Direct-to-Patient (DTP) Fulfillment**: Investing in state‑of‑the‑art cash dispensing capabilities to meet explosive demand (20x growth in 2025) and support all‑time‑high prescription volumes.
- **Building Commercial Advantage**: Using advanced data, AI, and dedicated client insights to help pharma brands optimize access programs and improve commercial performance.
- **Expanding the Network**: Growing the pharmacy and wholesale network to ensure nationwide coverage and capacity for future scale.

## Why Work Here
- **Mission‑Driven Environment**: Opportunity to directly improve patient access to medications and reduce healthcare costs.
- **High‑Growth Trajectory**: Rapidly expanding company (3x+ revenue growth, 20x cash dispense growth) with significant investment and scale.
- **Technology‑Forward**: Work with AI, data analytics, and modern digital health infrastructure.
- **Location**: Corporate headquarters in Scottsdale, AZ (the office is at 14500 N Northsight Blvd, Suite 307). The company appears to be office‑based, though specific remote/hybrid policies are not publicly stated.
- **Culture**: Leadership team includes experienced executives from healthcare, technology, and operations. Company surveys show high patient and partner satisfaction (“industry‑leading satisfaction scores”).

## Sources
1. [phil.us](https://phil.us/)
2. [phil.us/careers](https://phil.us/careers/)
3. [phil.us/leadership](https://phil.us/leadership/)
4. [cbinsights.com (Phil profile)](https://www.cbinsights.com/company/phil)
5. [businesswire.com (Debt round & cash dispense investment)](https://www.businesswire.com/news/home/20260421670832/en/)

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