---
title: 'Senior Product Manager at Mia Labs, Inc.'
canonical: 'https://feeny.ai/job/senior-product-manager-mia-labs-inc-austin-1cm49jpzwfye'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Product Manager at Mia Labs, Inc.

- **Company:** Mia Labs, Inc.
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/mia-labs/7834b45e-7d2d-40b0-a256-c5f69175d3fd

## Job description

## About Mia Labs

Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia.

## Who You Are

You thrive on creating structure, communicate clearly, and can plug into a new team with almost no hand-holding. You quickly build the product knowledge and processes needed to get everyone rowing in the same direction.

## What You Will Do

- Own and deliver Product Requirement Documents (PRDs) that clearly align user needs with technical capabilities.
- Build and maintain product roadmaps, working closely with leadership and cross-functional teams to align goals, set priorities, and manage expectations.
- Communicate fluidly with both technical and non-technical stakeholders — translating between engineering-speak and business lingo.
- Integrate AI tooling and ML products into workflows to boost team velocity and product capabilities.
- Partner with vendors to access APIs and third-party data sources — contributing to our growing data moat and overall product intelligence.
- Collaborate with sales and customer success to shape feature launches and set realistic customer expectations with spec sheets, support docs, and pre-sales collateral.
- Run user studies, pilot programs, go-to-market, and gather user feedback to inform roadmap and feature refinement.
- Lead sprint planning, backlog grooming, and retros with product ownership and accountability.
- Utilize SQL and analytics tools to understand user behavior and product performance. Use data to tell compelling stories and make high-quality decisions.
- Keep your finger on the pulse of the automotive industry and evolving tech to keep Mia ahead of the curve.

## What We’re Looking For

- 5+ years of experience in product management with a strong technical foundation.
- Demonstrated ability to write clear, concise PRDs and specs.
- Process driven and fluent in product methodologies, project management tools, and shipping fast with high quality.
- Comfortable using SQL, dashboard tools, and working with analytics teams.
- Proven success managing API integrations and working with external vendors to unlock new capabilities.
- Superb communicator with a knack for explaining complex things simply.
- Thrives in startup environments: resourceful, autonomous, and ready to work in a high-intensity environment with minimal guidance.
- Experience in the automotive industry
- Lives in or willing to relocate to Austin, TX — 3 days a week in our office (we’re building something real, together).

What makes you stand out (Nice to haves)

- Familiarity with modern AI/ML tools (e.g., LLMs, embeddings, vector DBs) and how they can drive product development and automation. Experience running usability studies, gathering qualitative insights, and validating product-market fit.
- Previous software engineering experience.
- Deep knowledge of automotive dealership operations, CRMs, and customer lifecycle in car sales or service.
- Experience scaling AI or automation-based products in high-touch industries (e.g. healthcare, logistics, customer support).

## Why Mia

- Equity participation through stock options.
- Fully paid health, vision & dental insurance for employees.
- Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
- Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

## Compensation

- Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer.

## About Mia Labs, Inc.

## Company Overview
- **One-liner**: Mia Labs provides an AI-powered conversational platform for automotive dealerships, automating phone calls, appointment scheduling, and lead management 24/7/365.
- **Entity Type**: Private (Series A)
- **Headquarters**: Allen, Texas, United States
- **Founded**: 2023
- **Founders**: Brian Hoang (CEO), Kelvin Pho (CTO)

## Core Business
- Primary industry/industries: Automotive retail technology, artificial intelligence, conversational AI
- Target customers: B2B — franchise car dealerships and dealer groups across the U.S.
- Mission or purpose statement: “Modernize dealership operations and the automotive consumer experience.”

## Products & Services
- **Mia (AI Phone Agent)**: An AI-powered conversational platform that handles inbound and outbound customer communications across sales, service, and reception departments. It answers calls 24/7, books appointments, generates sales leads, and supports multiple languages with no “press 2” prompts. Integrates with dealership systems (DMS, CRM, inventory, phone systems).
- **Outbound Proactive Follow-Up**: Automates follow-ups with sales and service customers at scale.
- **Parts (Coming Soon)**: A module to streamline parts requests and counter operations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Total Funding**: $29M ($20M Series A announced January 2026, plus $9M prior)
- **Key Metric**: Enabled over $45 million in dealership revenue from AI-booked appointments in 2025; over 350 franchise dealerships nationwide; 1 million+ customer conversations handled.
- **Notable Investors/Partners**: Permanent Capital Ventures (lead, Series A), Norwest, Eniac Ventures, Vine Ventures, Analog Ventures (formerly J Ventures), Logos Fund, and strategic automotive investors including Yossi Levi of Car Dealership Guy.
- **Growth Signals**: Expanded from founding in 2023 to 50+ employees and 350+ dealerships; saved dealerships over 1.5 million human hours; booked more than 130,000 sales and service appointments; one of the most well-funded AI-native communications platforms built specifically for car dealerships.

## Competitive Advantages
- Deep domain expertise: The leadership team brings together over 100 years of combined automotive retail experience with cutting-edge AI expertise.
- Purpose-built for automotive: Unlike generic call centers, IVRs, or chatbots, Mia is a single AI-native system tailored to dealership operations, integrating with existing DMS, CRM, and phone systems.
- Proven ROI: Dealerships report $50K+ monthly revenue increases, 76% of service calls turn into booked appointments, and 62%+ containment rate.
- Multilingual and 24/7: Naturally detects customer language, eliminating the need for language prompts.

## Strategic Focus
- Continue expanding dealership footprint and deepening integrations with dealership management systems.
- Launch new modules (e.g., Parts) to cover more dealership departments.
- Scale the team and product to capture a larger share of the automotive retail technology market, leveraging the recent $20M Series A.

## Why Work Here
- **Culture highlights**: Values-driven environment emphasizing “Put people first,” “Be extraordinary,” “Focus on results,” and “Work and win as one.” Team is described as scrappy, transparent, and collaborative.
- **Remote/hybrid/office policy**: Headquarters in Allen, Texas; specific remote/hybrid policy not publicly detailed — likely office-centric given the automotive industry focus.
- **Notable perks or engineering culture**: Opportunity to work on cutting-edge AI in a high-growth startup with strong product-market fit and real-world revenue impact. Team includes AI and automotive veterans. Open roles include Software Engineer and Product AI Engineer — suggesting a hands-on, impact-driven engineering culture.
- **Growth trajectory**: Rapidly scaling (50+ employees, 350+ dealerships, $29M funding) offers career growth potential in a fast-moving environment.

## Sources
1. [mia.inc](https://www.mia.inc/)
2. [mia.inc/company](https://www.mia.inc/company)
3. [mia.inc/careers](https://www.mia.inc/careers)
4. [cbinsights.com](https://www.cbinsights.com/company/mia-labs)
5. [linkedin.com](https://www.linkedin.com/company/mialabsinc)
6. [PRNewswire - Series A Announcement](https://www.prnewswire.com/news-releases/mia-labs-raises-20m-series-a-to-power-the-ai-super-employee-behind-350-dealerships-302357635.html) (referenced via CB Insights)

## Other roles at Mia Labs, Inc.

- [Business Development Lead](https://feeny.ai/job/business-development-lead-mia-labs-inc-austin-p3jxdky7axax) — Austin, TX
- [Account Manager - New England](https://feeny.ai/job/account-manager-new-england-mia-labs-inc-boston-s0scw3e82e3j) — Boston, MA
- [Senior Software Engineer (Data Platform)](https://feeny.ai/job/senior-software-engineer-data-platform-mia-labs-inc-austin-h9ztmyj9w970) — Austin, TX
- [Account Executive](https://feeny.ai/job/account-executive-mia-labs-inc-united-states-641av61k84ge) — United States
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-mia-labs-inc-austin-d5h0bqafne4c) — Austin, TX
- [Senior Product Engineer](https://feeny.ai/job/senior-product-engineer-mia-labs-inc-austin-qgf339wqbc6w) — Austin, TX
- [Software Engineer](https://feeny.ai/job/software-engineer-mia-labs-inc-austin-7mcgckrva5xt) — Austin, TX
- [Software Engineer (AI/ML)](https://feeny.ai/job/software-engineer-ai-ml-mia-labs-inc-austin-qjd8yzqzgmt8) — Austin, TX
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-medsien-new-york-v2t0rh59sxvp) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-ellipsis-health-new-york-qaxa56pvjxns) — New York, NY