--- title: 'Senior Product Manager, Observability Tools at ASAPP' canonical: 'https://feeny.ai/job/senior-product-manager-observability-tools-asapp-bengaluru-19213mg36eez' type: 'job' last_seen: '2026-09-07' --- # Senior Product Manager, Observability Tools at ASAPP - **Company:** ASAPP - **Location:** Bengaluru, India - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/asapp-2/e0b52b76-9eb8-4adf-85a7-f708fc235c99 ## Job description At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey. This is not a reporting role. You will own the data layer that makes ASAPP's platform trustworthy and actionable — the models, dashboards, feeds, and APIs that let builders, supervisors, analysts, and executives at our customers see exactly what GenerativeAgent (GA) is doing, how well it's doing it, and its value. If customers can't see the value we create, they can't renew, expand, or defend the investment internally. That visibility is your product. ## What You Will Do - Own scenario creation via the simulation agent. Lead product for the tools that let builders generate and curate realistic test scenarios, so configuration changes can be validated against representative conversations before they ship. - Own our evals surfaces, including mistake monitoring and structured data evals. Define how we detect, surface, and categorize GA mistakes at scale, and how structured data extraction is evaluated for accuracy — turning noisy conversational output into clear, actionable quality signals for builders and customers alike. - Own the Previewer. Own the tool builders rely on to see exactly how their configurations show up in real simulated conversations, closing the loop between making a change and understanding its downstream impact. - Own Conversation Explorer. Lead the primary surface reviewers use to read through full production conversations — including agent thoughts and actions — balancing depth for investigative review with speed for high-volume auditing. - Build the case for simulation-driven quality. Partner with Sales, Customer Success, and Research to show customers and internal stakeholders how pre-production testing and post-production review compound into fewer mistakes, faster iteration, and more defensible GA performance. - Partner deeply with Research and Engineering on the underlying agent architecture — reasoning traces, tool calls, scenario generation methods — so product decisions are grounded in what's technically sound and what actually predicts real-world behavior. - Manage the trust layer of the review experience. Proactively identify and resolve issues that erode confidence in what builders and reviewers see — desyncs between simulated and real behavior, incomplete traces, unclear mistake categorization — and design the UX and guardrails that keep them confident in what they're looking at. ## Who You Are We evaluate candidates against a set of principles. These aren't interview talking points — they describe how PMs are expected to operate here every day. - Growth & Abundance Mindset: You approach new domains with curiosity and learn fast. You see collaboration as additive, not competitive. When a bet doesn't work, you extract the signal and move on. - Extreme Ownership: You take responsibility to deliver. You don't wait to be asked — you identify the gap and close it. You are the PM; the outcome is yours. - High-Velocity Outcomes: You measure yourself by outcomes, not output. You distinguish between shipping a feature and moving a metric. You can answer "what changed for the customer?" for everything on your roadmap. - Effective Communication, Collaboration, and Trust: You influence without authority across engineering, research, design, sales, and customer success. You overcommunicate to keep stakeholders aligned. - Real-Time Feedback: You give and receive feedback continuously rather than saving it for quarterly reviews. When something is wrong, you say so directly and constructively. ## What You Will Need - 5+ years of product management experience, with meaningful time spent on testing, quality, or review/analytics products in enterprise B2B SaaS. - Direct experience building products around LLMs, AI agents, or other applied AI systems — you can reason about agentic behavior, prompt and scenario design, or model output evaluation well enough to make sharp product tradeoffs, not just talk about AI at a high level. - Experience shipping tools that simulate, test, or preview system behavior before it reaches production, including the judgment to know when simulated behavior is a reliable proxy for the real thing and when it isn't. - Experience building review or audit tooling for complex, unstructured content, and turning ambiguous quality signals into clear, defensible categorizations. - Comfort partnering with research and engineering teams on system internals — reasoning traces, tool-use logs, evaluation methodology — to ground product decisions in technical reality. - Track record of running discovery with internal or external users and translating it into structured requirements — evals, quality metrics, or review workflows. - Excellent written and verbal communication — you can write a clear PRD, a release announcement, and comfortable presenting directly to customers. ## What We Would Like to See - Experience in contact centers, conversational AI, or customer experience (CX) analytic - a plus. - Experience with evaluation frameworks or methodologies for generative AI systems (offline evals, human-in-the-loop review, automated mistake detection). - Prior experience in a startup or fast-scaling environment where the role's scope evolved as the company did ## Benefits - Competitive compensation - Stock options - ICICI Lombard General Insurance LTD - Onsite lunch & dinner stipend - Connectivity (mobile phone & internet) stipend - Wellness perks - Mac equipment - Learning & development stipend - Parental leave, including 6 weeks paternity leave ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AA1 #LI-Hybrid ## About ASAPP ## Company Overview - **One-liner**: ASAPP builds AI-native customer experience platforms that automate and augment human agents in large enterprise contact centers. - **Entity Type**: Private (venture-backed; total funding $380M across 6 rounds) - **Headquarters**: New York, New York, United States - **Founded**: 2015 (company timeline); LinkedIn lists 2014 - **Founders**: Gustavo (surname not publicly disclosed in available sources) ## Core Business - **Primary industries**: Customer service technology, enterprise AI, contact center software - **Target customers**: Large enterprises and contact centers (B2B) - **Mission / purpose**: To solve the toughest challenges in customer service with AI, turning the contact center into the foundation of the agentic enterprise. ## Products & Services - **GenerativeAgent®**: A fully capable AI customer service agent that listens, understands, and acts like a top‑tier human agent (launched May 2024). - **ASAPP CXP (Customer Experience Platform)**: Unites CX systems, data, and workflows in one place to serve customers intelligently (launched November 2025). - **AI-native asynchronous messaging platform**: Original product for digital-first customer conversations. - **Voice AI with speech recognition and automated summaries**: Reduces after‑call work. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue estimated at $82.3M (from LinkedIn company profile); total funding $380M. - **Notable Investors / Partners**: Not named in available sources; 6 funding rounds completed. - **Growth Signals**: Headcount of 217 (-0.2% YoY) per LinkedIn; 389 total employees per Built In. Launched two major new products in 2024‑2025 (GenerativeAgent and CXP). Offices in 4 countries and remote presence in Argentina/Uruguay. ## Competitive Advantages - Long‑running focus on AI for customer service (founded 2014/2015) with early breakthroughs in generative language models for agent assistance. - Deep R&D team that publishes foundational AI research and applies it to complex enterprise interactions. - Only company offering an “AI‑native” platform that unifies data, workflows, and AI agents with human‑in‑the‑loop governance. ## Strategic Focus - Expanding from AI agent assistance to full AI‑powered customer service agents (GenerativeAgent). - Platform consolidation via ASAPP CXP to replace fragmented legacy contact center systems. - Serving the world’s largest and most demanding contact centers. ## Why Work Here - **Culture values**: Customer Driven, Grit, Excellence, Teamwork, Speed, Ownership. - **Work alongside** world‑class researchers, engineers, and operators pushing the boundaries of applied AI. - **Work environment**: Hybrid/remote options; offices in New York, Mountain View, Buenos Aires, Chennai, Bangalore; remote positions in Argentina, Uruguay, and US. - **Perks**: - Full health coverage (medical, vision, dental) for employee and family, plus monthly gym reimbursement. - Daily catered meals or food stipends in offices. - 401(k) with company matching (US employees). - Comprehensive maternity, paternity, and family leave. - Generous vacation policy. - Learning & development programs. ## Sources 1. [ASAPP Company Page](https://www.asapp.com/company) 2. [ASAPP Careers Page](https://www.asapp.com/careers) 3. [ASAPP Open Positions (Lever)](https://jobs.lever.co/asapp-2) 4. [LinkedIn Company Profile](https://www.linkedin.com/company/asappco) 5. [Built In Company Profile](https://builtin.com/company/asapp) ## Other roles at ASAPP - [Account Executive](https://feeny.ai/job/account-executive-asapp-new-york-4rgbg94vw1jp) — New York, NY - [Senior Product Manager, Observability Tools](https://feeny.ai/job/senior-product-manager-observability-tools-asapp-argentina-1jcy84pn0t0v) — Argentina - [Director, Strategic Accounts](https://feeny.ai/job/director-strategic-accounts-asapp-united-states-cp0pas8bbr0z) — United States - [VP, Strategic Accounts](https://feeny.ai/job/vp-strategic-accounts-asapp-united-states-haf3ep020bx5) — United States - [Chief Marketing Officer](https://feeny.ai/job/chief-marketing-officer-asapp-new-york-7qjyrszqfw33) — New York, NY - [Senior Product Manager, Voice](https://feeny.ai/job/senior-product-manager-voice-asapp-mountain-view-33wedcc0g7xs) — Mountain View, CA - [Senior Product Manager, Data & Solution Strategy](https://feeny.ai/job/senior-product-manager-data-solution-strategy-asapp-bengaluru-m79xbyvs9amt) — Bengaluru, India - [Senior Product Manager, Data & Solution Strategy](https://feeny.ai/job/senior-product-manager-data-solution-strategy-asapp-argentina-jgg8ke69nvbk) — Argentina - [Senior Technical Product Manager](https://feeny.ai/job/senior-technical-product-manager-asapp-mountain-view-f7g85qn6kp3w) — Mountain View, CA - [Demo Engineer](https://feeny.ai/job/demo-engineer-asapp-bengaluru-g1e39vwbxmeh) — Bengaluru, India