---
title: 'Senior Product Manager - Operational Journey at Xendit'
canonical: 'https://feeny.ai/job/senior-product-manager-operational-journey-xendit-jakarta-n8dwrdzq93az'
type: 'job'
last_seen: '2026-09-10'
---

# Senior Product Manager - Operational Journey at Xendit

- **Company:** Xendit
- **Location:** Jakarta, Indonesia
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/xendit/jobs/7852265003

## Job description

[Xendit](https://www.xendit.co/en/) provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and [backed by global top-10 VCs](https://techcrunch.com/2021/03/02/indonesia-payments-infra-startup-xendit-raises-64-6m/). We’re proud to be featured on among the fastest growing companies by [Y-Combinator](https://www.ycombinator.com/topcompanies).

## Why this role exists

A merchant's first experience of Xendit is the account lifecycle, sign-up, onboarding, activation, and the moments that decide whether they stay. It is the highest-leverage surface in the merchant relationship, and also the one where a good experience and tight regulatory control are hardest to reconcile. This role owns that reconciliation: making onboarding fast and clear, with a great UX while the KYC/AML controls that keep Xendit licensed stay fully intact. Some solutions might lean toward one side and let the other suffer. Here, owning the balance between the two while creating the best user experience is the job.

## What you'll own

- The vision, roadmap, and outcomes for the end-to-end merchant account lifecycle, with onboarding success, activation rate, and onboarding throughput as your headline metrics.
- The experience-and-compliance balance: flows that embed KYC/AML controls at the lowest workable friction, in close partnership with Risk, Fraud, and Compliance.
- Evidence-based discovery: funnel analytics, support signals, and user research translated into PRDs, acceptance criteria, and prioritized experiments.
- Cross-team alignment across Payments, Core Platform, Design, Engineering, Customer Success, Risk, and Compliance, and clear communication of your reasoning to senior stakeholders.
- Turning regulatory and policy changes into concrete product requirements ahead of time, rather than as fire drills.

## How you will work

You report to the Product Design & UX Director for Customer Lifecycle and partner daily with Engineering and earlier and more closely than in most PM roles: Risk, Fraud, and Compliance. You are the strategic owner of the merchant account lifecycle from day one: setting the roadmap, making the experience-and-compliance calls, and carrying them across interdependent teams. Your time splits between discovery and delivery, with meaningful cross-functional navigation throughout. The domain works from validated findings rather than assumptions, values direct and candid critique, and,  in a regulated domain, seeks Legal & Compliance alignment before copy or flows change, not after.

## What we're looking for

Two capabilities carry equal weight, the role sits exactly where they meet, and someone strong in only one tends to struggle on the other half:

- Activation impact. You have personally moved an onboarding, activation, or early-lifecycle metric, with numbers you can walk us through, reducing time-to-value, cutting drop-off, or lowering support load during setup.
- Regulated-domain fluency. You have shipped product in fintech, payments, banking, insurance, healthcare, or a comparable regulated environment, and you understand that in these domains a design decision can carry a compliance consequence.

Seniority is measured by scope and impact rather than years; most strong candidates have around 5+ years in-domain. A strong plus: direct KYC/AML or fraud/risk trade-off experience; enough technical fluency (architecture, APIs, data flows) for productive engineering discussions.

## About Xendit

## Company Overview
- **One-liner**: Xendit is a financial technology company that provides payment infrastructure and processing solutions for businesses operating in and expanding across Southeast Asia.
- **Entity Type**: Private (Series D funding, Unicorn status achieved in 2021)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2015
- **Founders**: Moses Lo, Tessa Wijaya, Bo Chen, Juan Gonzalez

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Payment Processing, Digital Infrastructure
- **Target customers**: B2B — serving enterprises, global businesses expanding into Southeast Asia, startups, SMEs, e-commerce platforms, and marketplaces.
- **Mission or purpose statement**: To make payments simple, helping businesses focus on growth and creating lasting value.

## Products & Services
- **Accepting Payments**: A payment gateway that allows businesses to accept payments via over 100 popular methods, including credit cards, virtual accounts, bank transfers, e-wallets, and QRIS across Indonesia, the Philippines, Malaysia, Thailand, Vietnam, Singapore, and Hong Kong.
- **Payout API**: An API for sending bulk payouts instantly to 450+ banks and e-wallets, including on weekends and public holidays.
- **Recurring Payments**: Automated subscription management for credit cards, e-wallets, and direct debit.
- **Platform Payments**: Solutions for platforms and marketplaces to onboard sub-merchants, split funds, and manage payouts.
- **Financing**: Quick financing options for businesses to fund regional expansion.

## Market Standing
- **Valuation/Market Cap**: Achieved Unicorn status (valuation >$1B) in 2021 after raising $150M in Series C.
- **Key Metric**: Total funding of $538M (including a $300M Series D round in 2022). The company processes over 500 million transactions yearly.
- **Notable Investors/Partners**: Y Combinator (first Indonesian startup to graduate), and other venture capital firms involved in its Series C and D rounds.
- **Growth Signals**: Expanded from Indonesia to the Philippines (2020), Malaysia, Thailand, and Vietnam. Holds a Payment Gateway license from Bank Indonesia. Serves over 10,000 businesses.

## Competitive Advantages
- **Deep Local Integration**: Direct integrations with hundreds of payment methods, navigating the complex, non-card-centric payment landscape of Southeast Asia.
- **Market-First Innovation**: A track record of being first to market with specific payment flows (e.g., auto-debit in the Philippines, digitalizing bank transfers via virtual accounts in Malaysia).
- **Single Platform, Multi-Market**: Allows businesses to unify payments across multiple Southeast Asian countries through a single API and platform, eliminating the need for fragmented integrations.
- **Licensed & Secure**: Fully licensed by regulatory authorities and holds internationally recognized security certifications.

## Strategic Focus
- **Regional Expansion**: Continuing to build a local presence in more countries across Southeast Asia and beyond (including the USA).
- **Product Depth**: Building out a comprehensive financial infrastructure suite that goes beyond payments to include financing and platform management tools.
- **Global-to-Local Strategy**: Enabling global companies to easily enter dynamic Asian markets while helping local businesses scale regionally.

## Why Work Here
- **Culture & Values**: The company's culture is built around five core values: "Be Trustworthy," "Customers First," "Be Golden" (treat others as you wish to be treated), "Honey Badger" (tenacity and intelligence to outmaneuver larger competitors), and "Grow" (continuous learning).
- **Diverse & Inclusive**: Over 600 employees from more than 10 countries, with a 43% female workforce.
- **Unique Hiring Process**: Uses a "trial day" (1-5 days) as a key part of the recruitment process, allowing candidates to demonstrate their skills in a real-world context before an offer is made.
- **Impact**: Employees work on building digital infrastructure that hasn’t existed before, helping power the digital transformation of dynamic markets.
- **Work Policy**: Not explicitly stated, but the company has offices across Southeast Asia (Indonesia, Singapore, Malaysia, Philippines, Thailand, Vietnam) and the USA, suggesting a hybrid/regional in-office model.

## Sources
1. [xendit.co](https://www.xendit.co/en/company/)
2. [xendit.co](https://www.xendit.co/en/careers/)
3. [xendit.co](https://www.xendit.co/en/)
4. [linkedin.com](https://www.linkedin.com/company/xendit)

## Other roles at Xendit

- [Market Expansion Lead - Financial Partnerships](https://feeny.ai/job/market-expansion-lead-financial-partnerships-xendit-hong-kong-singapore-3shvtker423g) — Hong Kong / Singapore
- [Merchant Technical Support  - Jr Manager](https://feeny.ai/job/merchant-technical-support-jr-manager-xendit-jakarta-gyxgekapv40n) — Jakarta, Indonesia
- [Senior Risk Analyst](https://feeny.ai/job/senior-risk-analyst-xendit-marikina-4ctjp7f8xq8v) — Marikina, Philippines
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-xendit-united-states-b12w9cv319z7) — United States
- [Senior Design System and Product Designer - Operational Journey](https://feeny.ai/job/senior-design-system-and-product-designer-operational-journey-xendit-jakarta-m9hwzsffhng3) — Jakarta, Indonesia
- [UX Designer - Developer Experience (DevEx)](https://feeny.ai/job/ux-designer-developer-experience-devex-xendit-jakarta-t2wzwn654fhz) — Jakarta, Indonesia
- [Full Stack Developer Intern](https://feeny.ai/job/full-stack-developer-intern-xendit-jakarta-06fvg4jk9n45) — Jakarta, Indonesia
- [Data / ML Automation Intern](https://feeny.ai/job/data-ml-automation-intern-xendit-jakarta-a84sx1hdt8f3) — Jakarta, Indonesia
- [FinOps Recons Associate](https://feeny.ai/job/finops-recons-associate-xendit-jakarta-bvdzfjsk148n) — Jakarta, Indonesia / Manila, Philippines
- [Customer Success Manager (Greater China)](https://feeny.ai/job/customer-success-manager-greater-china-xendit-hong-kong-kuala-lumpur-malaysia-4ekm3h3dwq79) — Hong Kong / Kuala Lumpur, Malaysia / Singapore / Taipei, Taiwan