--- title: 'Senior Product Manager, Operations at Fetch' canonical: 'https://feeny.ai/job/senior-product-manager-operations-fetch-texas-0cz1tyvrdfnm' type: 'job' last_seen: '2026-09-26' --- # Senior Product Manager, Operations at Fetch - **Company:** Fetch - **Location:** Texas - **Compensation:** $145k–$155k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-22 - **Last confirmed live:** 2026-09-26 - **Apply:** https://jobs.lever.co/fetchpackage/1a6d3122-2a16-4963-98b4-a72ff662d0cc ## Job description Our Opportunity Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide. You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale. What You'll Do: - Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings - Act as the primary product partner to Central Operations and Service Partner Operations leadership - Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery - Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability - Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects - Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient - Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis - Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets What You'll Need: - 8+ years of product management experience, ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus) - Proven experience owning complex internal or operational products, not just customer-facing features - Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects - Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing - Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction - Ability to break down ambiguous problems into clear, actionable product plans - Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities - Familiarity with agile development practices and modern product discovery techniques - Passion - we are a close-knit team who loves building cool products - Humility - we are believers in making decisions together and learning from one another - Humor - we don't take ourselves too seriously - Adaptation - we open-mindedly address new challenges What We'll Deliver On: - Flexible hybrid work schedule with dedicated remote days - Centrally located office in downtown Austin - Unlimited PTO - Comprehensive health benefits - Stocked kitchen with coffee, kombucha, and snacks - Regular team events and happy hours - Opportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first - At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you! At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you! Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law. ## About Fetch ## Company Overview - **One-liner**: Fetch is a centralized community services platform that manages packages, valet trash, storage, and market delivery for multifamily apartment communities. - **Entity Type**: Private (Series C+; total funding $184.8M) - **Headquarters**: Austin, Texas, United States - **Founded**: 2016 - **Founders**: Michael Patton (CEO) ## Core Business - **Primary industries**: Freight and package transportation; multifamily property management services. - **Target customers**: B2B (property managers, apartment communities) and B2C (residents). - **Mission/Purpose**: “Unify the daily services that shape the resident experience” by moving operations offsite and managing them end to end. ## Products & Services - **Package Management**: Offsite package receiving, logging, and scheduled direct-to-door delivery with photo proof. Replaces on-site package rooms and lockers. - **Valet Trash**: Tech-powered trash pickup 5–7 nights per week with AI routing and real-time tracking; includes automated backup coverage for missed pickups. - **Storage**: Full-service, car-free storage with pickup, storage, billing, and resident support handled offsite. - **Market**: Same-day delivery of groceries and everyday essentials, integrated into the Fetch platform. ## Market Standing - **Valuation/Market Cap**: Not disclosed. - **Key Metrics**: Annual Revenue $30M (private); Total Funding $184.8M (including Series C of $50M in July 2021). - **Notable Investors/Partners**: Series C involved 8 investors (names not publicly listed); 1,500+ service partners across 25+ markets. - **Growth Signals**: Supports 400,000+ apartment homes across 1,250+ communities in 25 major markets; delivered 50M+ packages; headcount grew 4.4% YoY to 182 employees. ## Competitive Advantages - **Offsite operations** remove package management workload from onsite teams (saves average 54+ hours/month per 300-unit property). - **No hardware installation** (lockers, rooms) – launches in weeks with zero friction. - **Tech-powered logistics** with AI routing, in-app proof of work, and real-time tracking. - **National scale with local execution** – same platform across 25+ markets. ## Strategic Focus - **Expand service lines**: Storage, Market, and Valet Trash are newer offerings being scaled alongside core package management. - **Deepen portfolio penetration**: Target larger property management groups and national portfolios. - **Continuous operational efficiency**: Use data and automation to reduce costs and improve reliability. ## Why Work Here - **Culture highlights**: Careers page emphasizes “solving real problems” and “building the future of apartment living.” Offers family medical leave, dental insurance, Flexible Spending Account (FSA), and Employee Assistance Program (EAP). - **Work policy**: Not explicitly stated as remote/hybrid; HQ in Austin with additional warehouse/office locations in Austin. Corporate roles likely in-office; warehouse and driver roles are on-site. - **Salary ranges**: Operations $65,548/yr, Customer Service $41,663/yr (from LinkedIn data). - **Engineering culture**: Small technical team (13% in tech roles); CTO Boone Putney and Lead Front-End Engineer Benjamin Padula on staff. - **Employer rating**: 2.6/5 on LinkedIn (154 reviews) – low scores on culture (2.4) and career growth (2.2); higher on compensation (2.8). ## Sources 1. [LinkedIn Company Profile](https://linkedin.com/company/fetch-package-delivery) 2. [Lever Careers Page](https://jobs.lever.co/fetchpackage) 3. [Built In Austin – Fetch Profile](https://builtin.com/company/fetch-package) 4. [Fetch Services Page](https://fetchpackage.com/communities-services/) ## Other roles at Fetch - [Trash Service Valet (TRUCK REQUIRED) - 1440](https://feeny.ai/job/trash-service-valet-truck-required-1440-fetch-silver-spring-9s4zkw9dsrdy) — Silver Spring, MD - [Sr. Recruiter - Valet Trash](https://feeny.ai/job/sr-recruiter-valet-trash-fetch-n10jak4w5knq) - [Warehouse Associate - 1438](https://feeny.ai/job/warehouse-associate-1438-fetch-miami-yserqt975snz) — Miami, FL - [Warehouse Associate - 1435](https://feeny.ai/job/warehouse-associate-1435-fetch-manchaca-40qerw3fwds7) — Manchaca, TX - [Partner Success Associate - 1433](https://feeny.ai/job/partner-success-associate-1433-fetch-h9r08nhafyad) - [Warehouse Associate / Driver Hybrid - 1427](https://feeny.ai/job/warehouse-associate-driver-hybrid-1427-fetch-richland-hills-hpmwms8ya4hj) — Richland Hills, TX - [Warehouse Associate / Driver Hybrid - 1429](https://feeny.ai/job/warehouse-associate-driver-hybrid-1429-fetch-tampa-98z7t0yxj37f) — Tampa, FL - [Trash Service Valet (TRUCK REQUIRED) - 1432](https://feeny.ai/job/trash-service-valet-truck-required-1432-fetch-raleigh-dyf96ee2jjsg) — Raleigh, NC - [Trash Service Valet (TRUCK REQUIRED) - 1431](https://feeny.ai/job/trash-service-valet-truck-required-1431-fetch-charlotte-cv4vmm8y1zjt) — Charlotte, NC - [Manager, Partner Experience & Onboarding - 1430](https://feeny.ai/job/manager-partner-experience-onboarding-1430-fetch-remote-53y1thb3tcq5)