---
title: 'Senior Product Manager, Patient Experience at Midi Health'
canonical: 'https://feeny.ai/job/senior-product-manager-patient-experience-midi-health-san-francisco-t0rftdjzv482'
type: 'job'
last_seen: '2026-10-24'
---

# Senior Product Manager, Patient Experience at Midi Health

- **Company:** Midi Health
- **Location:** San Francisco, CA
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-24
- **Apply:** https://job-boards.greenhouse.io/midihealth/jobs/4745523005

## Job description

📍 Hybrid Preferred, Palo Alto or San Francisco (2 days/week in office) Reports to: VP Product, Patient Experience Job Type: Full-time W2

## The Role

Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi. Our goal is to be a patient’s healthcare home, supporting more of her care needs both in and outside of telehealth visits. This role will shape the journey from the first visit and onward: how patients stay engaged, return for follow-up care, and discover the other ways Midi can support them. You will set the roadmap and work with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and more to ship experiences that are trusted, empathetic, and measurably improve patient engagement and retention.

## What You’ll Do

- Own the Patient Experience Roadmap: Define the vision and roadmap for the web experience patients use across their care journey, from onboarding and visit preparation through follow-up care and long-term support. Set clear targets for engagement and retention, and prioritize the bets most likely to reach them.
- Extend Care Beyond the Visit: Identify and build the touchpoints that help patients get more of their care needs met with Midi, in and outside of telehealth visits, such as follow-up care, ongoing treatment support, and access to additional services.
- Understand & Improve the Patient Journey: Combine patient research, feedback, and funnel and cohort analysis to find where patients disengage or run into friction, then run experiments and ship improvements that build trust and keep patients coming back.
- Cross-Functional Leadership: Serve as the product lead for patient experience, partnering closely with Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design, and with other teams across Midi as needed. You will lead through influence, building shared goals and making tradeoffs clear across your cross-functional team.

## Requirements

- Consumer Product Experience: 5+ years of product management experience, including at least 3 years building consumer-facing digital products and owning engagement or retention metric targets. You have a track record of delivering measurable outcomes in complex business areas.
- Experimentation & Data Fluency: Skilled in hypothesis-driven development, A/B testing, and funnel and cohort analysis. You work closely with data partners, are comfortable digging into the numbers yourself, and use results to guide product strategy.
- Patient-Centered Design Sense: A strong grasp of UX best practices and of how clarity, empathy, and ease of use shape trust and engagement in a healthcare experience. You can turn friction in a patient flow into a clear hypothesis and a testable solution.
- Focus on Patient LTV: A strong understanding of how onboarding, ongoing engagement, and lifecycle communication shape retention, repeat usage, and lifetime value. You are motivated by helping patients build a lasting relationship with Midi.
- High-Agency Problem Solver: An action-oriented, ownership mindset with the ability to break complex challenges into simple, scalable solutions in a fast-paced environment.
- Collaboration & Influence: A strong track record of leading cross-functional teams without direct authority across Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design. You build alignment, balance competing priorities, and present clearly to stakeholders at all levels.

## Preferred Qualifications

- Healthcare or Healthtech Experience: Prior experience in a healthcare or digital health environment with an understanding of how to balance patient engagement with privacy (HIPAA) and clinical compliance.

This is a full-time W2 position. The base salary range is 160K-200K and will depend on experience. Midi pays a competitive base salary, plus equity and benefits.

## #LI-PS1

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.

Please find our CCPA Privacy Notice for California Candidates [here](https://joinemidi.notion.site/CCPA-Privacy-Notice-for-California-Candidates-234ea80994d38013bea1f24b3fa993ce).

## About Midi Health

## Company Overview
- **One-liner**: Midi Health is a virtual care clinic specializing in insurance-covered healthcare for women navigating perimenopause, menopause, and other midlife hormonal changes.
- **Entity Type**: Private (venture-backed, Series D)
- **Headquarters**: Palo Alto, California, United States
- **Founded**: 2021
- **Founders**: Joanna Strober (CEO & Co‑founder)

## Core Business
- **Primary industries**: Virtual healthcare, women’s health, telehealth
- **Target customers**: B2C (women aged 30+ experiencing midlife symptoms) and B2B (employers offering Midi as a benefit, health systems partnerships)
- **Mission or purpose statement**: “We’re on a mission to revolutionize healthcare for women at midlife—to relieve their symptoms and support their wellbeing—wherever they live and whatever their health story.” [joinmidi.com/careers]

## Products & Services
- **Virtual Clinical Visits**: Insurance‑covered one‑on‑one appointments with clinicians trained in midlife health (perimenopause, menopause, sexual wellness, cancer survivorship, etc.). Available in all 50 states.
- **Personalized Care Plans**: Holistic treatment plans tailored to each patient’s unique symptoms and health history.
- **Prescriptions & Supplements**: Medications (including hormone therapy) and a curated line of supplements designed for midlife women.
- **Employer & Health System Partnerships**: Fortune 100 companies offer Midi as part of their benefits package; leading health systems partner for integrated care.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$265.9M** across 7 rounds (Seed, Series A, B, D) [linkedin.com/company/midi-health]
- **Notable Investors/Partners**: Felicis, SemperVirens Venture Capital, Google Ventures (led Series A), Goodwater Capital (led Series D in Feb 2026) [linkedin.com/company/midi-health]
- **Growth Signals**: Headcount of 491 employees (+105% YoY); operates in 6 countries; 83,244 LinkedIn followers (+93.3% yearly); insurance coverage in all 50 states; partnerships with Fortune 100 employers [linkedin.com/company/midi-health]

## Competitive Advantages
- **Deep specialization**: Clinicians are experts in midlife health, a historically underserved segment.
- **Insurance‑covered model**: Vast majority of visits and prescriptions are covered by insurance, lowering patient out‑of‑pocket costs.
- **Holistic approach**: Combines medical care, supplements, and lifestyle support in personalized care plans.
- **Strong employer channel**: Partnerships with major employers and health systems create a built‑in patient pipeline.

## Strategic Focus
- **Expansion of insurance coverage** and partnerships with more health systems and employers.
- **Product innovation** in digital care delivery, including AI‑enhanced tools (e.g., Senior Software Engineer, AI Engineer roles listed).
- **Scaling clinical operations** across all 50 states and potentially internationally.
- **Deepening the product suite** (supplements, community, education) to become a comprehensive midlife platform.

## Why Work Here
- **Culture**: Purpose‑driven mission to improve women’s health; values include empathy, expertise, and inclusivity. [joinmidi.com/careers]
- **Work model**: Hybrid roles in Palo Alto and San Francisco for most engineering and product teams; many clinical and support roles are fully remote.
- **Benefits**: Medical, Dental, Vision, 401K, Flexible Paid Time Off, Parental Leave, New Hire Equipment Stipend, Monthly Remote Work Stipend. [joinmidi.com/careers]
- **Engineering culture**: Building a tech‑enabled healthcare platform with roles in fullstack, AI, data science, and product. Emphasis on impact and innovation.
- **Growth trajectory**: Rapidly scaling company (105% headcount growth) offers opportunities for career advancement and ownership.

## Sources
1. [joinmidi.com/careers](https://www.joinmidi.com/careers)
2. [job-boards.greenhouse.io/midihealth](http://job-boards.greenhouse.io/midihealth)
3. [joinmidi.com/](https://www.joinmidi.com/)
4. [joinmidi.com/about-us](https://www.joinmidi.com/about-us)
5. [linkedin.com/company/midi-health](https://www.linkedin.com/company/midi-health)

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