--- title: 'Senior Product Manager- Patient Experience at TailorCare' canonical: 'https://feeny.ai/job/senior-product-manager-patient-experience-tailorcare-united-states-ahq6v1z5yveb' type: 'job' last_seen: '2026-09-11' --- # Senior Product Manager- Patient Experience at TailorCare - **Company:** TailorCare - **Location:** United States - **Work type:** remote - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/tailorcare2023/jobs/4708047006 ## Job description ## About TailorCare TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients’ symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them, every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with a hybrid office in Nashville. ## About the Role We are seeking a Senior Product Manager to lead our Patient Experience Platform. In this role, you will own the end-to-end digital experience for TailorCare patients across their care journey, from onboarding and intake through engagement, adherence, and outcomes. You will be responsible for defining the product vision and strategy for TailorCare’s patient-facing applications, ensuring we deliver intuitive, engaging, and clinically meaningful experiences at scale. This role sits at the intersection of product, clinical care, and growth, and plays a critical role in driving patient activation, satisfaction, and long-term outcomes. You will partner closely with care teams, design, engineering, data science to ship consumer-grade healthcare experiences that are trusted, empathetic, and outcome-driven. ## Key Responsibilities - Own the product vision and roadmap for TailorCare’s patient-facing platforms (web and mobile). - Translate patient needs, clinical goals, and business priorities into high-impact product initiatives and features. - Drive discovery through patient research, usability testing, data analysis, and direct patient feedback. - Help design and deliver end-to-end patient journeys (onboarding, intake, education, triage, engagement, adherence). - Partner with clinical and operations teams to ensure digital experiences align with real-world care workflows. - Collaborate with design and engineering to build delightful, accessible, and scalable B2C products. - Define success metrics (activation, engagement, conversion, retention, outcomes) and continuously optimize. - Incorporate AI-powered and personalization features to improve patient guidance and care navigation. - Serve as the connective tissue across product, clinical, and development teams to ensure cohesive execution. ## Key Qualifications - 5+ years of product management experience, with significant ownership of B2C or patient-facing products. - 3+ years experience in healthcare, digital health, or regulated consumer platforms. - Proven experience launching and scaling consumer-grade applications (mobile and/or web). - Strong understanding of patient journeys, engagement mechanics, and behavior change. - Experience working closely with designers on UX, usability, and accessibility. - Data-driven mindset with ability to define metrics, run experiments, and interpret insights. - Comfortable operating in ambiguous problem spaces and turning loose concepts into shipped products. - Excellent communication and stakeholder management skills. - Bachelor’s degree required; clinical or health-related background is a plus. - US work authorization ## What's In It For You - Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact. - Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville. - Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge. - Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets! - Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution. - Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching. - Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day. TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status. ## About TailorCare ## Company Overview - **One-liner**: TailorCare is a risk-based care navigation company that provides personalized, data-driven support for patients with joint, back, and muscle conditions. - **Entity Type**: Private (startup, series not disclosed) - **Headquarters**: Nashville, Tennessee, United States - **Founded**: 2023 - **Founders**: Not publicly available (founders not named in search results) ## Core Business - **Primary industry**: Healthcare – musculoskeletal (MSK) care navigation - **Target customers**: B2B – health plans, risk-bearing entities, and employer groups (Medicare Advantage, commercial) - **Mission**: To empower patients to make the best treatment decisions for their unique joint, back, and muscle pain by transforming the care journey into an empowering, easy-to-navigate experience. ## Products & Services - **TailorCare Care Navigation Program** (Service): An end-to-end MSK solution that includes a clinical assessment by a licensed physical therapist, patient education, shared decision-making, provider matching (orthopedic surgeons, PT/OT), and ongoing support. The program is risk-bearing – TailorCare takes full downside risk on MSK spending. - **Clinical Navigator** (Service): Licensed physical therapists who conduct intake assessments, discuss treatment options, coordinate appointments, and track patient progress across the care team. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding not publicly reported; investors include **7wire Ventures** and **Valeo Ventures** (per CBInsights) - **Notable Investors/Partners**: 7wire Ventures, Valeo Ventures; acquired RecoveryOne (Dec 2024) and Stabl (date not specified) - **Growth Signals**: - Headcount grew ~50% YoY to 107 employees (as of mid-2026) - Named one of Modern Healthcare’s **2025 Best Places to Work in Healthcare** - LinkedIn followers grew +96.5% over the past year (13,894 total) - Active job postings for roles like Director of Infrastructure & SRE, Data Platform Architect, and Clinical Navigator ## Competitive Advantages - **Risk-bearing model**: TailorCare assumes full downside risk on MSK spending, creating strong alignment with payer partners. - **Data-driven, patient-first approach**: Combines clinical assessments, health history, predictive data, and evidence-based guidelines to personalize care pathways. - **Deeply personal navigation**: Licensed physical therapists (not generalists) handle every patient interaction, improving adherence and outcomes. - **End-to-end integration**: Works within existing health plan networks and coordinates with a preferred network of high-quality specialists. ## Strategic Focus - Scaling a high-growth startup to improve MSK outcomes while reducing costs for payers. - Expanding partnerships with health plans and risk-bearing entities, particularly in Medicare Advantage. - Building out technology and data infrastructure (e.g., hiring a Director of Infrastructure & SRE and a Data Platform Architect) to support growth. ## Why Work Here - **Work Environment**: Remote-first with a hybrid option available in Nashville, TN. Emphasizes flexibility, autonomy, and work-life balance. - **Culture**: Mission-driven, collaborative, inclusive, and focused on meaningful work that directly improves patients’ lives. - **Benefits**: Medical, dental, vision, life, disability insurance from Day 1; employer HSA contribution; generous PTO and holidays; paid parental leave; 401k with employer matching. - **Recognition**: Named a 2025 Best Places to Work in Healthcare by Modern Healthcare. - **Growth**: Employees are empowered with tools, resources, and support to reach their full potential in a rapidly growing company. ## Sources 1. [tailorcare.com](https://www.tailorcare.com/) – Company overview, product details, mission 2. [tailorcare.com/careers](https://www.tailorcare.com/careers/) – Benefits, culture, remote-first policy 3. [greenhouse.io](http://job-boards.greenhouse.io/tailorcare2023) – Current job openings, company description 4. [linkedin.com](https://www.linkedin.com/company/tailorcare) – Employee count, growth, acquisitions, key executives 5. [cbinsights.com](https://www.cbinsights.com/company/tailorcare) – Investors (7wire Ventures, Valeo Ventures), funding details ## Other roles at TailorCare - [Salesforce Administrator](https://feeny.ai/job/salesforce-administrator-tailorcare-united-states-cp7da3mm2e0v) — United States - [Certified Health Coach (Shift: 9:00 - 6:00pm EST)](https://feeny.ai/job/certified-health-coach-shift-9-00-6-00pm-est-tailorcare-united-states-696y410qjdm7) — United States - [Care Advocate (Shift: 8:00 - 5:00 pm MST / 9:00 - 6:00pm CST)](https://feeny.ai/job/care-advocate-shift-8-00-5-00-pm-mst-9-00-6-00pm-cst-tailorcare-united-states-as3472wmkh07) — United States - [Senior Product Manager- ClinOps Platform](https://feeny.ai/job/senior-product-manager-clinops-platform-tailorcare-united-states-5qhjrhjbkej3) — United States - [Care Advocate (Shift: 8:00 - 5:00pm CST)](https://feeny.ai/job/care-advocate-shift-8-00-5-00pm-cst-tailorcare-united-states-f081qr91zpt2) — United States - [Technical Program Manager](https://feeny.ai/job/technical-program-manager-tailorcare-united-states-qgsvydfpd62k) — United States - [People Business Partner Lead](https://feeny.ai/job/people-business-partner-lead-tailorcare-nashville-tennessee-2ef4b0yxcsw9) — Nashville Tennessee, United States - [Care Advocate (Shift: 8:00 - 5:00pm CST)](https://feeny.ai/job/care-advocate-shift-8-00-5-00pm-cst-tailorcare-united-states-k38sv2sb796f) — United States