---
title: 'Senior Product Manager - Patient Relationship Management (x/f/m) at Doctolib'
canonical: 'https://feeny.ai/job/senior-product-manager-patient-relationship-management-x-f-m-doctolib-milan-2raj5ekvn9n6'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Product Manager - Patient Relationship Management (x/f/m) at Doctolib

- **Company:** [Doctolib](https://feeny.ai/companies/doctolib)
- **Location:** Milan, Italy
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/doctolib/a95b48e1-1b55-4975-ac42-17bb8cd00cdc

## Job description

## What we do

As a Senior Product Manager, your mission will be to lead the evolution of our patient messaging solution, transforming how healthcare professionals communicate with their patients. You'll work with our established messaging platform that launched in Italy in 2021 and now facilitates millions of care conversations monthly across multiple countries. You'll collaborate with a dynamic team of full-stack developers in Milan and Berlin to drive productivity improvements and enhance healthcare professional satisfaction. What you will do: Your responsibilities include but are not limited to:

- Define and execute the long-term product strategy for patient messaging and communication services
- Lead cross-functional teams through technical transformations, including architecture improvements and AI integration
- Drive the scalability of patient relationship management tools across multiple countries
- Collaborate with senior stakeholders to align product vision with business objectives
- Oversee integration with innovative products like AI-phone assistant and document sharing capabilities

## Who you are

Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

- You have a proven track record in senior product management roles with strategic impact
- You have experience designing, launching, and scaling technical products in SaaS or B2B environments, preferably in healthcare or regulated industries
- You have a strong analytical mindset with a data-driven approach to product decisions
- You possess technical knowledge and experience with distributed systems and platform architecture
- You are fluent in English and ready to work in a fast-paced, international environment

Now it would be fantastic if you:

- Speak Italian (highly recommended for our Milan location)
- Have experience with AI-powered product development
- Bring knowledge of healthcare technology or regulated industries

## What we offer

- Supplementary Health Insurance
- Partnership for retirement funds with Ciao Elsa
- Parent Care Program: Various initiatives supporting parenthood, including 100% paid parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- A flexible workplace policy offering both hybrid and office-based mode
- Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
- Sport Partnership with FitPrime
- Reimbursement of public transportation

The interview process

- Interview with a recruiter to discover your background, motivations and assess the fit of your skills with our needs
- Meeting with our managers to explore your skills through concrete situations and present our team and mission
- Discussion with our senior managers to deepen your application including business case simulation
- At least one reference check

Job's details:

- Job type: Permanent
- Contract: Full-time
- Location: Milan
- Remote Policy: Hybrid
- Total compensation range: €70.000 - €100.000 annually (including 10% performance-based bonus)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability. To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! All information provided is processed by Doctolib for application management. For data processing details, click[here](https://media.doctolib.com/image/upload/v1678356494/legal/Career-Privacy-Policy-Feb-23-EN.pdf). Please contact hr.dataprivacy@doctolib.com for inquiries or to exercise your rights

## About Doctolib

## Company Overview
- **One-liner**: Doctolib builds digital healthcare solutions for health professionals and patients, including appointment booking, telemedicine, EHR, and AI-powered clinical assistants.
- **Entity Type**: Private (Series E; $816M total funding)
- **Headquarters**: Levallois‑Perret, France
- **Founded**: 2013
- **Founders**: Not publicly listed (the company was founded by a team including Stanislas Niox‑Chateau, but the profile attributes it to a founding group; official sources do not emphasise individual founder names – likely Roman Schué, Stanislas Niox‑Chateau, and others)

## Core Business
- **Primary industry**: Healthcare Technology / Healthtech
- **Target customers**: B2B (healthcare professionals, hospitals, clinics) and B2C (patients); primary markets in France, Germany, Italy, and the Netherlands
- **Mission/purpose**: “Build together the healthcare we all dream of” – a purpose‑driven company (société à mission) with seven social objectives including improving care teams’ quality of life, facilitating access to care, and developing prevention.

## Products & Services
- **Appointment Booking & Calendar Management**: 24/7 online booking, waitlist, reminders, delays, and calendar optimisation. Used by 420,000+ health professionals and 90M+ patients.
- **Clinical & Financial Suite (EHR)**: Electronic health records, document management, secure messaging, prescribing, billing engine, and insurance processing. Includes “Doctolib Médecin” for GPs and “Doctolib Kiné” for physiotherapists.
- **AI Assistants**:  
  - *AI Consultation Assistant*: Real‑time structured transcription and documentation (supported 5M consultations).  
  - *AI Phone Assistant*: Handles booking and patient messaging 24/7.  
  - *AI Health Assistant* (in Health Companion): Answers health questions, provides coaching, and guides care journeys.
- **Health Companion**: Patient app for prevention campaigns, early detection, personalised guidance, video consultations, and care‑journey tracking.
- **Practice Efficiency & Patient Acquisition**: Tools for patient base management, recalls/notifications, practice analytics, CRM integrations, and marketing visibility.
- **Cooperative Care (Siilo)**: Secure messaging, case management, and referral platform enabling care coordination across professionals (merger with Siilo in 2023).
- **Financial Solutions**: Simplifies complex billing and insurance workflows for healthcare professionals.
- **Tailor‑made Service & Advisory**: Custom support and advisory for healthcare institutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company; total funding $816M)
- **Key Metric**: Annual Revenue ~€257.6M (most recent available). Total funding $816M (Series E of $170.3M led by General Atlantic in March 2019, with prior rounds from Accel, Eurazeo, Bpifrance, etc.)
- **Notable Investors/Partners**: General Atlantic, Accel, Eurazeo, Bpifrance, and others. Partners include public hospitals (AP‑HP) and the French government (vaccination campaign support).
- **Growth Signals**:  
  - 90M+ patients and 420,000+ health professionals across Europe.  
  - 2,900+ employees (up from 2,618 reported earlier).  
  - Tech & Product team of 900+ engineers.  
  - 15M online appointments booked per month in France alone, half outside office hours.  
  - B Corp certification (goal achieved by 2024).  
  - Expansion into Italy (2021) and Netherlands (via Siilo merger 2023).  
  - AI adoption: AI Consultation Assistant supporting 5M consultations.

## Competitive Advantages
- **Deep Healthcare Specialisation**: Over a decade of domain expertise; solutions meet highest clinical standards (ISO 27001, HDS certified).
- **Localised Approach**: Products adapted to each country’s regulations, languages, and specialties while maintaining a unified platform.
- **Ecosystem Lock‑in**: Integrated suite covering scheduling, EHR, billing, telemedicine, AI, and care coordination – creating a one‑stop shop for professionals.
- **Scale & Network Effects**: Large patient base (80–90M) drives adoption by professionals, which in turn attracts more patients.
- **AI‑First Innovation**: Research lab partnered with top tech and clinical institutions; deploying AI for documentation, decision support, and patient engagement.
- **Purpose & Trust**: Certified B Corp and French “société à mission” with annual independent audits, reinforcing trust with users and regulators.

## Strategic Focus
- **AI‐Powered Efficiency**: Scaling AI assistants to reduce administrative burden (targeting 4.5 hours saved per week per GP).  
- **International Expansion**: Deepening footprint in Germany, Italy, and the Netherlands while maintaining leadership in France.  
- **Real‑World Impact**: Focus on prevention, early detection, and continuous care (Health Companion).  
- **Platform Consolidation**: Integrating care cooperation (Siilo) and financial solutions to create a seamless end‑to‑end experience.  
- **Talent & Culture**: Growing tech team, investing in AI research, and reinforcing mission‑driven culture to attract top engineering and product talent.

## Why Work Here
- **Purpose & Mission**: B Corp certified, purpose‑driven company with a clear social impact (improving healthcare access and quality of life for care teams).  
- **Tech Scale & Challenge**: Build platform used by millions, work with 900+ tech peers on cloud‑native (AWS), mobile, AI, and security at scale.  
- **Learning & Development**: Doctolib Academy for onboarding; continuous training in AI tools, soft skills, and leadership; transparent internal mobility.  
- **Benefits**:  
  - Health insurance 100% paid for you and children.  
  - 25 vacation days + up to 14 RTT days/year.  
  - Parent Care Program: one additional month of leave beyond legal parental leave.  
  - Free mental health coaching via Moka.care.  
  - Gym (on‑site in Paris) with group classes.  
  - Flexible workplace: hybrid or office‑based; work from EU/UK up to 10 days/year.  
  - Subsidised sports/creative class membership.  
  - Lunch vouchers (Swile card).  
  - Solidarity Days (2 days/year for health charities).  
- **Work Environment**: Transparent internal mobility, support for new managers, diversity & inclusion initiatives, and a strong emphasis on collaboration with healthcare professionals.  
- **Locations**: Paris, Nantes, Berlin, Milan, Amsterdam, and other EU cities.

## Sources
1. [careers.doctolib.com](https://careers.doctolib.com/) – Careers page with benefits, culture, and product descriptions.
2. [linkedin.com/company/doctolib](https://www.linkedin.com/company/doctolib) – Company details, financials, workforce, and reviews.
3. [careers.doctolib.com/tech-doctolib/](https://careers.doctolib.com/tech-doctolib/) – Tech team overview, AI and product details.
4. [media.doctolib.com](https://media.doctolib.com/image/upload/mkg/file/impact_report_en_digital.pdf) – 2024 Impact Report with detailed mission, impact metrics, and business model.

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