---
title: 'Senior Product Manager - Patient Relationship Management (x/f/m) at Doctolib'
canonical: 'https://feeny.ai/job/senior-product-manager-patient-relationship-management-x-f-m-doctolib-milano-2w87kb51aj2p'
type: 'job'
last_seen: '2026-10-27'
---

# Senior Product Manager - Patient Relationship Management (x/f/m) at Doctolib

- **Company:** Doctolib
- **Location:** Milano Milan, Italy
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-27
- **Apply:** https://job-boards.greenhouse.io/doctolib/jobs/8016863003

## Job description

## What we do

As a Senior Product Manager, your mission will be to lead the evolution of our patient messaging solution, transforming how healthcare professionals communicate with their patients. You'll work with our established messaging platform that launched in Italy in 2021 and now facilitates millions of care conversations monthly across multiple countries. You'll collaborate with a dynamic team of full-stack developers in Milan and Berlin to drive productivity improvements and enhance healthcare professional satisfaction.

What you will do:

Your responsibilities include but are not limited to:

- Define and execute the long-term product strategy for patient messaging and communication services
- Lead cross-functional teams through technical transformations, including architecture improvements and AI integration
- Drive the scalability of patient relationship management tools across multiple countries
- Collaborate with senior stakeholders to align product vision with business objectives
- Oversee integration with innovative products like AI-phone assistant and document sharing capabilities

## Who you are

Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

- You have a proven track record in senior product management roles with strategic impact
- You have experience designing, launching, and scaling technical products in SaaS or B2B environments, preferably in healthcare or regulated industries
- You have a strong analytical mindset with a data-driven approach to product decisions
- You possess technical knowledge and experience with distributed systems and platform architecture
- You are fluent in English and ready to work in a fast-paced, international environment

Now it would be fantastic if you:

- Speak Italian (highly recommended for our Milan location)
- Have experience with AI-powered product development
- Bring knowledge of healthcare technology or regulated industries

## What we offer

- Supplementary Health Insurance
- Partnership for retirement funds with Ciao Elsa
- Parent Care Program: Various initiatives supporting parenthood, including 100% paid parental leave
- Free mental health and coaching services through our partner Moka.care
- For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support
- A flexible workplace policy offering both hybrid and office-based mode
- Work from EU countries and the UK for up to 10 days per year, thanks to our flexibility days policy
- Sport Partnership with FitPrime
- Reimbursement of public transportation

The interview process

- Interview with a recruiter to discover your background, motivations and assess the fit of your skills with our needs
- Meeting with our managers to explore your skills through concrete situations and present our team and mission
- Discussion with our senior managers to deepen your application including business case simulation
- At least one reference check

Job's details:

- Job type: Permanent
- Contract: Full-time
- Location: Milan
- Remote Policy: Hybrid
- Total compensation range: €70.000 - €100.000 annually (including 10% performance-based bonus)

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

All information provided is processed by Doctolib for application management. For data processing details, click[here](https://media.doctolib.com/image/upload/v1678356494/legal/Career-Privacy-Policy-Feb-23-EN.pdf).

Please contact hr.dataprivacy@doctolib.com for inquiries or to exercise your rights

## About Doctolib

## Core Business
- **Primary industry**: Healthcare information technology (healthtech) / Software Development
- **Target customers**: B2B (healthcare professionals across 120+ specialties) and B2C (patients managing their health journey)
- **Mission or purpose statement**: “Build together the healthcare we all dream of” – making healthcare more human, sustainable, and accessible. The company is a certified B Corp and mission-driven.

## Products & Services
- **Appointment Booking** – 24/7 online scheduling, waitlist management, calendar optimization, reminders and delay notifications.
- **Practice Efficiency (Digital Secretariat)** – Tools for patient base management, task manager, openings/absences, recall campaigns, and analytics.
- **Clinical & Care Cooperation** – Electronic health records (EHR), document management, secure messaging, prescribing, billing engine, and AI assistants for documentation and decision support.
- **Health Companion (Patient App)** – A mobile app offering prevention campaigns, early detection programs, personalized guidance via an AI assistant, video consultations, and messaging with professionals.
- **AI Consultation Assistant** – Structured transcription of consultations; has supported 5 million consultations.
- **AI Phone Assistant** – Virtual assistant handling bookings and messages 24/7.
- **Financial Solutions** – Simplifies billing and insurance processes for healthcare professionals.
- **Platform & APIs** – Internal platform for modular development; data import/export, CRM integrations, and partner programs.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue EUR 257.6M (latest available); Total Funding USD 816M across 10 rounds
- **Notable Investors/Partners**: General Atlantic (lead in Series E), Eurazeo (Series D lead), Accel (Series B lead), and others. Acquired Dott.it, Tanker, and Appocrate.
- **Growth Signals**: 
  - 90 million patients and 420,000 healthcare professionals use the platform.
  - 2,900+ employees (up from ~2,618 as per LinkedIn; monthly headcount growth +1.0%).
  - Operating in France, Germany, Italy, Netherlands, with presence in Switzerland and UK.
  - Tech team of 900+ experts; AI features deployed in production (e.g., AI Consultation Assistant used in 5M consultations).

## Competitive Advantages
- **Network effects**: Large, two-sided marketplace connecting millions of patients with hundreds of thousands of professionals across Europe.
- **Deep healthcare expertise**: Over a decade of experience, solutions adapted to 120+ specialties and local regulations.
- **AI-first innovation**: Proprietary datasets, research lab, and production AI assistants that improve clinical efficiency.
- **Trust and compliance**: Certified B Corp, ISO 27001, HDS (health data hosting) – high security and privacy standards.
- **Platform modularity**: Cloud-native, distributed architecture that allows rapid adaptation to new countries and specialties.

## Strategic Focus
- **AI integration**: Scaling AI Consultation Assistant, AI Phone Assistant, and AI-powered clinical decision support.
- **Preventive and continuous care**: Shifting from reactive treatment to proactive health management via the Health Companion app.
- **Geographic expansion**: Deepening presence in existing European markets and entering new regions.
- **Platform modularization**: Building reusable components to accelerate product development and partner integrations.
- **Mission-driven growth**: Maintaining B Corp status while expanding revenue and impact.

## Why Work Here
- **Culture**: Mission-driven, B Corp certified, collaborative environment focused on social impact. Employees report a strong sense of purpose.
- **Work policy**: Flexible – hybrid and office-based modes available. Option to work from EU countries and the UK for up to 10 days per year.
- **Benefits**:
  - Health insurance 100% paid for employee and children.
  - 25 paid vacation days + up to 14 RTT days annually.
  - Free mental health and coaching services (Moka.care).
  - On-site gym with group classes (Paris office).
  - One additional month of parental leave on top of legal leave (Parent Care Program).
  - Lunch vouchers (Swile card), sports/club subsidy.
  - Solidarity Days (2 days/year for health charities).
- **Engineering culture**: 900+ tech team, dedicated onboarding (Doctolib Academy), continuous training, access to best AI tools, and internal mobility opportunities.
- **Employer rating**: 3.6/5 on LinkedIn (923 reviews) – work-life balance 3.7, culture 3.7, compensation 3.3.

## Sources
1. [careers.doctolib.com](https://careers.doctolib.com/)
2. [careers.doctolib.com/tech-doctolib](https://careers.doctolib.com/tech-doctolib/)
3. [linkedin.com/company/doctolib](https://www.linkedin.com/company/doctolib)
4. [jobsbyculture.com/companies/doctolib](https://jobsbyculture.com/companies/doctolib)
5. [welcometothejungle.com/en/companies/doctolib](https://www.welcometothejungle.com/en/companies/doctolib)

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