--- title: 'Senior Product Manager at Plume' canonical: 'https://feeny.ai/job/senior-product-manager-plume-europe-shy5fxrkmnt9' type: 'job' last_seen: '2026-10-18' --- # Senior Product Manager at Plume - **Company:** Plume - **Location:** Europe - **Work type:** remote - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://www.plume.com/career-opportunities/?gh_jid=8887504002 ## Job description Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. ## Role Description We build network intelligence and security solutions for Internet Service Providers (ISPs), helping operators understand their networks and subscribers, protect customers from threats, and turn those insights into lower churn, fewer support calls, and new revenue. As Staff Product Manager, you will work directly with the Director of Product and take end-to-end ownership of one product in a portfolio of four, spanning network analytics, security, and subscriber-experience solutions (Device ID, App ID, network security, parental controls). You will be the technical counterpart to engineering and data science, and a credible voice with ISP customers, from network engineers to executives. This is a decision-making role, not a coordination role: you will shape the roadmap, make trade-offs, and say no with clear reasoning. ## Responsibilities ● Own the roadmap and outcomes for your product area, tied to operator and business metrics (churn, support-call deflection, adoption, detection quality) rather than feature counts. ● Analyze market trends, competitors, and the threat landscape to shape product strategy. ● Turn strategy into clear priorities, requirements, and acceptance criteria for engineering, data science, and operations. ● Run continuous discovery with ISP customers and build business cases that show impact on their KPIs and total cost of ownership. ● Work daily with tech leads on architecture trade-offs, dependencies, and release readiness across cloud, firmware/embedded, and data pipelines, including firmware rollout constraints. ● Own the interface with data science and research labs: define problem statements, evaluation metrics, and criteria for moving research into production. ● Represent the products in customer meetings, pilots, and public events, and prepare materials for customers, sales, and marketing. ● Build security, privacy, and responsible AI/ML principles into products from the start, working with security and compliance teams. ## Qualifications ● 5+ years in product management, including 2+ years as a technical, platform, or infrastructure PM on complex products. ● Strong technical foundation, with proven credibility among engineers on architecture and design decisions. ● Experience in networking or network security (telecom/ISP, network analytics, threat detection, or similar), and understanding of IP, DNS, routing, Wi-Fi, and network telemetry such as flow data and gateway telemetry. ● Experience working with data science/ML teams across the model lifecycle. ● Experience leading distributed, multi-time-zone teams with strong written communication. ● Track record of defining and moving outcome metrics. ● Comfort presenting to technical customers and executives. ● Experience building for or selling to ISPs, telecom operators, or MSOs. ● Experience with broadband CPE or gateways and firmware/embedded lifecycles, including OTA updates. ● Experience with large-scale cloud-native architectures. ● Security domain expertise, or experience with subscriber-facing security services. ● Experience using AI tools to speed up research and analysis, with sound judgment on where human decisions matter. ## About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law. ## About Plume ## Company Overview - **One-liner**: Plume provides a cloud-managed, AI-powered platform for Internet Service Providers (ISPs) to deliver optimized Wi-Fi, security, and subscriber experience services to homes and businesses. - **Entity Type**: Private (Funding Stage: Late-stage Venture, $722.4M total funding) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2015 - **Founders**: Not publicly listed as a single founder; the company was founded by a team of engineers and technologists. ## Core Business - **Primary industry/industries**: Telecommunications, Smart Home Technology, AI/Cloud-Managed Wi-Fi, Cybersecurity - **Target customers**: B2B – primarily Internet Service Providers (ISPs) and Communications Service Providers (CSPs) globally. End-users are the ISPs' subscribers (households and small businesses). - **Mission or purpose statement**: To accelerate the evolution of smart spaces and deliver smart technology to homes, businesses, and beyond, creating more connected moments. ## Products & Services - **Plume Cloud Platform (Intelligence, Orchestration, Engagement)**: The core SaaS platform that uses AI and data from over 500 million connected devices to provide self-optimizing Wi-Fi, network security, and subscriber engagement tools for ISPs. - **OpenSync®**: An open-source framework that allows ISPs to deploy Plume's services on any compatible hardware, enabling flexibility and broad integration. - **Sweepr (Acquired)**: An AI-powered care orchestration platform that helps telecom operators automate and personalize customer support journeys (onboarding, technical support, billing), reducing call center costs. ## Market Standing - **Valuation**: Not publicly disclosed. Total funding is $722.4M. - **Key Metric**: Annual Revenue of $100.0M (estimated). Total Funding of $722.4M across 7 rounds. - **Notable Investors/Partners**: Key investors include Insight Partners, Sapphire Ventures, and others. Partners include major ISPs like Bell, Charter, Jio, J:COM, Liberty Global, and FPT Telecom. The company has partnerships with leading silicon, CPE, and platform SDK vendors. - **Growth Signals**: - Expanded ISP partnerships to more than 450 across 58 countries. - Acquired Sweepr, an AI care orchestration platform. - Launched the industry’s first open Agentic AI platform for ISPs. - Deployed advanced WiFi 7 technology with marquee ISPs like J:COM and FPT Telecom. - Headcount grew 7.2% year-over-year to 343 employees. - Active job postings increased 35.3% year-over-year. - Received "Most Loved Workplace®" Certification in 2026. ## Competitive Advantages - **Massive Data Moat**: The platform collects telemetry and insights from nearly 500 million connected devices, creating a unique dataset to train its AI models for predictive optimization and proactive care. - **Open and Flexible Architecture**: OpenSync® is an open-source framework, allowing ISPs to use any hardware they choose, reducing vendor lock-in and enabling broader market adoption. - **End-to-End Solution**: The acquisition of Sweepr unifies network intelligence and digital care into a single platform, offering ISPs a complete workflow solution from network optimization to customer support. ## Strategic Focus - **Agentic AI & Automation**: Leading with an open Agentic AI platform to automate network management and customer care, reducing operational costs for ISPs. - **Global ISP Expansion**: Deepening partnerships with existing ISPs and expanding into new markets, particularly with advanced technologies like WiFi 7. - **Culture Transformation**: Under new CEO Dan Herscovici (appointed April 2025), a major focus is on rebuilding trust, strengthening accountability, and creating an inclusive, employee-first culture. ## Why Work Here - **Culture & Recognition**: Recently (April 2026) earned "Most Loved Workplace®" Certification, a significant milestone following a company-wide culture transformation. Employees report deep positive sentiment and alignment with company values. - **Global & Remote-First**: Plume operates in 28 countries and has a remote/flexible work policy. Offices are located in Palo Alto, CA, and other global hubs. - **Comprehensive Benefits**: Competitive health insurance, generous vacation, health/wellness reimbursement (including Premium Strava membership), retirement savings contributions, monthly data/phone allowance, home-office setup allowance, parental leave, and professional development opportunities. - **Diverse & Inclusive**: Explicitly states an inclusive environment where people of all identities are welcome, and hiring is based on merit. - **Innovative Work**: Engineers work on cutting-edge technology including AI, cloud-scale data platforms, WiFi 7, and embedded systems, solving complex problems for a global customer base. - **Interview Process**: Streamlined: Recruiter > Hiring Manager > Panel Interview > Executive Interview. Technical assessments are included for engineering roles. ## Sources 1. [plume.com - About Us](https://www.plume.com/about) 2. [plume.com - Careers](https://www.plume.com/careers) 3. [plume.com - Most Loved Workplace Press Release](https://www.plume.com/newsroom/plume-earns-certified-most-loved-workplace-recognition) 4. [LinkedIn - Plume](https://www.linkedin.com/company/plume-wifi) 5. [plume.com - Homepage](https://www.plume.com/) ## Other roles at Plume - [Staff Engineer](https://feeny.ai/job/staff-engineer-plume-hyderabad-gvppzn8rqjmt) — Hyderabad, India - [Sr Technical Program Manager](https://feeny.ai/job/sr-technical-program-manager-plume-hyderabad-rt70yp6dfbev) — Hyderabad, India - [Senior Sales Director](https://feeny.ai/job/senior-sales-director-plume-united-kingdom-zt1g0h65x9zm) — United Kingdom - [Senior Manager of Information Security](https://feeny.ai/job/senior-manager-of-information-security-plume-united-states-9nsgax327fd8) — United States - [Site Reliability Engineer (SRE) Manager](https://feeny.ai/job/site-reliability-engineer-sre-manager-plume-ljubljana-pwpwvb4gmcsz) — Ljubljana, Slovenia - [Manager , Engineering (SRE)](https://feeny.ai/job/manager-engineering-sre-plume-hyderabad-zr49xc2jcmhe) — Hyderabad, India - [Data Scientist](https://feeny.ai/job/data-scientist-plume-ljubljana-403cvs2j5m6w) — Ljubljana, Slovenia / Wroclaw, Poland - [Staff QA Engineer – WiFi](https://feeny.ai/job/staff-qa-engineer-wifi-plume-hyderabad-83sg0sp425gk) — Hyderabad, India - [Site Reliability Engineer](https://feeny.ai/job/site-reliability-engineer-plume-hyderabad-x720vf08px6s) — Hyderabad, India - [Manager, Engineering](https://feeny.ai/job/manager-engineering-plume-hyderabad-qv04qxmwfps8) — Hyderabad, India