---
title: 'Senior Product Manager, Post Order Experience (Remote) at ezCater, Inc'
canonical: 'https://feeny.ai/job/senior-product-manager-post-order-experience-remote-ezcater-inc-remote-m3hkzknqxcdk'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Product Manager, Post Order Experience (Remote) at ezCater, Inc

- **Company:** ezCater, Inc
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/ezcaterinc/jobs/5207123007

## Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Product Management team is looking for an experienced Senior Product Manager to focus on the post-order customer experience.  In this position, you will own the product strategy and execution for post order, using data and research to develop hypotheses to improve the customer experience and increase retention and self-service. You’ll identify ways to encourage customer behavior that drives stickiness and creates benefits to the marketplace ecosystem, such as reviews, favorites, reward points redemption and reordering. You’ll also build intuitive  ways for customers to confidently manage their orders without needing assistance from our customer care team.  You will set and own the KPIs, iteratively experimenting to improve the outcomes in your area.

What You'll Do:

- Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards.
- Tell a compelling story using research and data to evangelize the roadmap and vision.
- Build deep empathy for ezCater users and become their biggest champion.
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service to define, prioritize, and build new functionalities and improved user experiences.
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
- Create and monitor the ongoing metrics that measure and define success.
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people.

What You Have:

- 5+ years of product management experience focused on consumer-facing e-commerce products.  Marketplace experience is a plus, as is post-order experience.
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
- Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution
- Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $161,00–$213,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, [employee meal program](https://www.ezcater.com/company/corporate-solutions/recurring-employee-meals/) (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our [Job Applicant Privacy Policy.](https://www.ezcater.com/company/apply/job-applicant-privacy-policy/)

#BI-Remote

## About ezCater, Inc

## Company Overview
- **One-liner**: ezCater is the #1 food tech platform for workplaces in the US, connecting organizations to over 100,000 restaurants for catering, employee meal programs, and enterprise food management.
- **Entity Type**: Private
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2007
- **Founders**: Not publicly available (current CEO is Nihad Rahman)

## Core Business
- Primary industry: Food technology / workplace food services
- Target customers: B2B – enterprises, hospitals, universities, distribution centers, professional sports teams, and other organizations of any size
- Mission: “Make every workday better” by providing flexible, scalable food solutions for the workplace

## Products & Services
- **ezCater Platform**: A cloud-based, enterprise-grade platform that enables organizations to order and manage catering for meetings and events, set up employee meal programs, track spend, and integrate with procurement, authentication, and workflow tools (e.g., Slack). It serves as a single hub connecting workplaces to restaurants nationwide.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Sustained double-digit bookings growth through 2025 (no specific revenue figure provided)
- **Notable Customers / Partners**: Bayer AG, FedEx, Procter & Gamble, T-Mobile, Vanderbilt University; over 100,000 restaurant partners
- **Growth Signals**: Expanded beyond traditional offices into distribution centers, hospitals, universities, and pro sports teams; added enterprise features like invoicing, custom reporting, automatic tax-exempt ordering, and Slack integration; rebranded in 2026 to reflect its evolution into an enterprise-grade platform.

## Competitive Advantages
- Largest network of U.S. restaurants (100,000+) dedicated to workplace orders
- 24/7 “beyond helpful” customer service with business-grade reliability
- Deep enterprise integrations (procurement, authentication, Slack) that embed food management into daily workflows
- Strong brand recognition and trust built over nearly two decades, with high customer loyalty (93% agree food increases employee engagement)

## Strategic Focus
- Deepening enterprise capabilities and moving beyond transactional catering to comprehensive employee meal programs
- Expanding into new workplace settings (distribution centers, hospitals, universities, sports venues)
- Continuing to integrate with workplace tools (e.g., Slack) to drive adoption and efficiency
- Unified brand strategy (sunsetting sub-brand Relish) to present a single, cohesive platform

## Why Work Here
- **Remote-hybrid culture**: Employees can work where they want within the U.S.; Boston office available but optional
- **Benefits**: Competitive compensation, equity, 401(k) match, monthly commuting/remote stipend, 12 weeks fully paid parental leave, family planning benefits, flexible vacation + 14 paid holidays, a 4-week paid sabbatical with $5,000 bonus every 5 years, and mental health resources
- **Growth**: Professional development via Skills Accelerator, internal mobility, company-wide leadership trainings
- **Culture**: “No-jerk policy,” autonomy, transparency, and a strong emphasis on diversity, equity and inclusion with multiple Employee Resource Groups (AAPI, Black, Latinx, LGBTQ+, parents, women, and more)
- **Recognition**: Eight-time Boston Business Journal “Best Places to Work”, Boston Globe top workplace, Fortune best workplace for women/parents/millennials (2024), USA Today Top Workplaces (2025)
- **Team**: ~800 employees and growing

## Sources
1. [ezCater Careers Page](https://www.ezcater.com/company/about-us/careers/)
2. [ezCater About Us](https://www.ezcater.com/company/about-us/)
3. [ezCater Press Release – Rebrand (April 2026)](https://www.ezcater.com/company/press-release/ezcater-rebrands-to-reflect-expansion-from-marketplace-to-enterprise-workplace-food-platform/)
4. [Built In Company Profile – ezCater](https://builtin.com/company/ezcater)
5. [Greenhouse Job Board – ezCater](https://job-boards.greenhouse.io/ezcaterinc)

## Other roles at ezCater, Inc

- [Restaurant Business Partner (Remote)](https://feeny.ai/job/restaurant-business-partner-remote-ezcater-inc-boston-1vxvv7m94c32) — Boston, MA
- [Staff Software Engineer, Restaurant Experience (Remote)](https://feeny.ai/job/staff-software-engineer-restaurant-experience-remote-ezcater-inc-boston-n1wz6shkj7rx) — Boston, MA
- [Director, Marketing Operations, Technology, and Analytics (Remote)](https://feeny.ai/job/director-marketing-operations-technology-and-analytics-remote-ezcater-inc-boston-40senbdtq49n) — Boston, MA
- [Senior Product Manager, Reporting & Insights (Remote)](https://feeny.ai/job/senior-product-manager-reporting-insights-remote-ezcater-inc-remote-tzd9af3scmm3)
- [Director of Product, Delivery and Fulfillment Intelligence (Remote)](https://feeny.ai/job/director-of-product-delivery-and-fulfillment-intelligence-remote-ezcater-inc-x18w377czc4a) — Boston, MA
- [Director, Sales Operations and Enablement (Remote)](https://feeny.ai/job/director-sales-operations-and-enablement-remote-ezcater-inc-boston-sz3abbvmdg69) — Boston, MA
- [Senior Product Designer, Funnel Conversion (Remote)](https://feeny.ai/job/senior-product-designer-funnel-conversion-remote-ezcater-inc-boston-p4ezghk1nchy) — Boston, MA
- [Associate Corporate Counsel (Remote)](https://feeny.ai/job/associate-corporate-counsel-remote-ezcater-inc-boston-ssgvsdk41nyh) — Boston, MA
- [Director of Product, Enterprise  (Remote)](https://feeny.ai/job/director-of-product-enterprise-remote-ezcater-inc-boston-z18895p933y0) — Boston, MA
- [Key Account Executive (Remote)](https://feeny.ai/job/key-account-executive-remote-ezcater-inc-boston-agjw2r89a685) — Boston, MA