---
title: 'Senior Product Manager, Reliability & Call Quality at Tin Can'
canonical: 'https://feeny.ai/job/senior-product-manager-reliability-call-quality-tin-can-seattle-a7prsgdapbjb'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Product Manager, Reliability & Call Quality at Tin Can

- **Company:** Tin Can
- **Location:** Seattle, WA
- **Compensation:** $150k–$185k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/tin-can/947c1f0b-8f77-4277-80b3-b3c0b8d2367d

## Job description

## ABOUT TIN CAN

Tin Can is building a safer, simpler way for kids to connect — without smartphones. We're creating screen-free, delightful devices and services that let families call the people who matter most, free from the noise of today's digital world.

We're building a bold, authentic, nostalgic, and kinda quirky brand that resonates with folks who want something simpler & better for their kids than the tech-infused lives we're currently living (and who have a sense of humor about it).

## THE ROLE

If the Tin Can doesn't work when you pick up the phone, nothing else matters. A call that drops, crackles, or won't connect isn't a small bug — we’ve broken our promise to families. We're looking for a Senior Product Manager to own two things end to end: getting devices reliably connected, and making every call sound clear, no matter what router, room, or Wi-Fi setup we’re up against.

This is a technical, hands-on role. You'll dig into how our devices handle mesh networks and dual-band Wi-Fi to solve connectivity, and work directly with firmware engineers on the audio path — echo, packet loss, static, volume — to solve quality. You'll figure out where the real failures are happening (in the field, in the data, in a call that just doesn't sound right) and push whatever path will fix it, whether that's hardware, firmware, or a partnership with a router company. You'll partner closely with engineering and the Head of Product, and you'll be the person in the room who can go as deep as the problem requires.

## WHAT YOU'LL DO

- Own reliability and call quality as a first-class problem, finding and fixing problems
- Work with firmware engineers to run down issues that contribute to sound degradation
- Flag when a fix needs to go beyond firmware, helping shape the hardware roadmap
- Understand and improve how devices connect and stay online
- Test partnerships to see if we can move the needle faster together
- Build instrumentation and reporting to measure quality, qualitatively and quantitatively
- Turn diagnosis into a clear, prioritized backlog engineering can actually execute against
- Run tests yourself, using a mix of field and internal testing to get a real answer
- Report clearly on what's improving, what isn't, and what's next

## WHAT WE'RE LOOKING FOR

- 5+ years of product management experience with connected hardware or IoT products, plus real depth in audio or telecom/VoIP quality
- Genuine technical fluency in networking and audio; you can hold your own in a conversation about jitter, packet loss, or dual-band handoff
- Someone comfortable digging into logs and firmware behavior to find the root cause
- Experience partnering closely with firmware or embedded engineering teams
- Fluency using AI as a multiplier across diagnosis, analysis, and testing; this is how we work, not a nice-to-have
- A clear communicator; you can translate a deep technical problem into a plan non-engineers can follow
- Hands-on and scrappy approach; you'd rather run the test or dig into the logs yourself than wait on someone else
- Low-ego and collaborative vibes; you share credit and pitch in on problems that aren't yours

## WHY JOIN TIN CAN

- We're building tech that protects childhood: We're on a quest to give kids a more analog childhood — one with real conversations, real connection, and way less screen time. No doomscrolling, data mining, or dopamine traps — just a simpler, better way for kids to stay in touch. This is a rare opportunity to build something that truly matters.
- You'll own how we get there: Retention is one of our most important bets, and you'll drive it — building the backlog, running real experiments, and shaping strategy alongside the Head of Product. You'll see your work change how families use Tin Can, and you’ll have the opportunity to shape our direction.
- Small, high-trust team: Every company says "team," but at Tin Can it means something different. We're a small, mission-driven group that genuinely has each other's backs — professionally and personally. You'll be joining a tight-knit crew where your ideas and instincts matter from day one.
- Room to explore, not just execute: You'll have the space to explore new ideas, challenge assumptions, and shape a product experience that reflects our values of trust, simplicity, and care.

If you're excited by the idea of taking a product families already love and making it something they can't imagine living without, please reach out. We can't wait to meet someone who's ready to jump in, own a goal that matters, and help us grow.

## About Tin Can

## Company Overview
- **One-liner**: Tin Can builds a screen-free, Wi-Fi-enabled landline for kids that allows them to call approved contacts without the distractions of a smartphone.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2024
- **Founders**: Chet Kittleson, Max Blumen, and Graeme (last name not publicly available)

## Core Business
- **Primary industry**: Consumer Services / Kids’ Communication Hardware
- **Target customers**: B2C – parents of children aged 4–13 who want a safe, screen-free phone option
- **Mission**: “Bring back the freedom of the old-school landline, updated for today’s families.”

## Products & Services
- **[Tin Can Device](https://tincan.kids/)**: A custom-designed, Wi-Fi-connected landline handset with no screen, no apps, no camera, and no browser. It plugs into a wall and connects over Wi-Fi. Parents manage contacts and quiet hours via a companion mobile app.
- **[Can2Can Plan](https://tincan.kids/)**: Free unlimited calling between two Tin Cans, no subscription required.
- **[Party Line Plan](https://tincan.kids/)**: $9.99/month subscription that allows the child to call any regular phone number (grandparents, parents’ cells, etc.) in addition to other Tin Cans. Includes 911 emergency calling.
- **Parent App**: iOS/Android app for approving contacts, setting quiet hours, and managing Do Not Disturb schedules.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $5.75 M
  - Pre-Seed (May 2025): Led by PSL Ventures (9 investors)
  - Seed (Oct 2025): $3.5 M led by Data Tech Fund and PSL Ventures (8 investors)
- **Notable Investors**: PSL Ventures, Data Tech Fund, Greylock (participated in a prior round)
- **Growth Signals**: 
  - Used by families in 30+ U.S. states with zero paid marketing (organic word-of-mouth)
  - Headcount grew from ~2 to 27 employees (+1,167% YoY)
  - Received 40 early prototypes hand-installed in one Seattle neighborhood; demand spread rapidly

## Competitive Advantages
- **True screen-free experience**: No apps, no texts, no browser – pure voice calling. Eliminates the risks of smartphones (social media, addictive apps, stranger danger).
- **Parental control without complexity**: Parents manage everything via a simple app; kids get independence without internet access.
- **Wi-Fi landline model**: Works with existing home Wi-Fi, no need for a cellular plan or smartphone.
- **Emergency calling**: 911 always available, even without a subscription.
- **Free Can2Can network**: Encourages peer-to-peer calling among friends who also have Tin Cans.

## Strategic Focus
- Scaling production of the fully custom hardware (designed from the ground up)
- Expanding the user base beyond the initial 30 states through word-of-mouth and targeted marketing
- Building out the team (active job postings for engineering, design, marketing, and customer experience)
- Maintaining a mission-driven culture focused on intentional technology for kids

## Why Work Here
- **Culture**: Mission-driven startup focused on real human connection and “keeping childhood full of imagination, not notifications.” Team is passionate about intentional tech.
- **Work environment**: Hybrid/in-office options available. HQ is in Seattle with an in-office workspace; some roles are remote or hybrid.
- **Growth opportunity**: Early-stage company (27 employees) with rapid growth – employees can have outsized impact.
- **Perks**: Not detailed publicly, but typical startup perks (equity, flexible schedule) likely. The company emphasizes a “no surprises” approach to its product.
- **Team composition**: Small, cross-functional team with specialists in customer service, design, engineering, and operations.

## Sources
1. [tincan.kids](https://tincan.kids/)
2. [tincan.kids - About page](https://tincan.kids/pages/about-tin-can)
3. [Built In - Tin Can Careers](https://builtin.com/company/tin-can)
4. [LinkedIn - Tin Can](https://www.linkedin.com/company/tincankids)
5. [Jobs page - Ashby](https://jobs.ashbyhq.com/tin-can)

## Other roles at Tin Can

- [PR Coordinator](https://feeny.ai/job/pr-coordinator-tin-can-seattle-mvqpms9y8k9p) — Seattle, WA
- [International Expansion Lead](https://feeny.ai/job/international-expansion-lead-tin-can-seattle-pj7hjmxgbvzy) — Seattle, WA
- [Senior Software Engineer, Reliability](https://feeny.ai/job/senior-software-engineer-reliability-tin-can-seattle-ahjjhenhwe6t) — Seattle, WA
- [Senior VoIP Engineer](https://feeny.ai/job/senior-voip-engineer-tin-can-seattle-w5dxw7d2wg59) — Seattle, WA
- [Growth and Brand Engineer](https://feeny.ai/job/growth-and-brand-engineer-tin-can-seattle-2wpwwc20rty2) — Seattle, WA
- [Lifecycle Marketing Manager](https://feeny.ai/job/lifecycle-marketing-manager-tin-can-seattle-3cpz78792ak9) — Seattle, WA
- [Senior Product Designer, Acquisition & Conversion](https://feeny.ai/job/senior-product-designer-acquisition-conversion-tin-can-seattle-2he14k0estfj) — Seattle, WA
- [Principal Product Designer, Core Experience](https://feeny.ai/job/principal-product-designer-core-experience-tin-can-seattle-p18sm7qhpmd3) — Seattle, WA
- [Staff Product Manager, Conversion](https://feeny.ai/job/staff-product-manager-conversion-tin-can-seattle-mc396qdg6atm) — Seattle, WA
- [Senior Product Manager, Acquisition & Brand](https://feeny.ai/job/senior-product-manager-acquisition-brand-tin-can-seattle-856wp4tax1h0) — Seattle, WA