--- title: 'Senior Product Manager, Risk Operations at Wave HQ' canonical: 'https://feeny.ai/job/senior-product-manager-risk-operations-wave-hq-canada-8z3ndy27vkce' type: 'job' last_seen: '2026-09-08' --- # Senior Product Manager, Risk Operations at Wave HQ - **Company:** Wave HQ - **Location:** Canada - **Compensation:** $137k–$154k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-08 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/waveapps/255fcedc-169a-4452-a774-72a1e4aadebd ## Job description At Wave, we help small businesses to thrive so the heart of our communities beats stronger.  We work in an environment buzzing with creative energy and inspiration. No matter where you are or how you get the job done, you have what you need to be successful and connected. The mark of true success at Wave is the ability to be bold, learn quickly and share your knowledge generously. We’re looking for a Senior Product Manager, Risk Operations Platform to define and build the internal systems, workflows, and decisioning infrastructure that power Wave’s payments operations. You will own the strategy and roadmap for the tools used by Risk, Fraud, Compliance, Support, Finance, and Payments Operations teams. Your mission is to replace fragmented workflows and manual processes with scalable platform capabilities that improve operational efficiency, strengthen controls, and enable better customer outcomes. This is a 0→1 platform role with company-wide impact. In the short term, you’ll navigate and sunset legacy platform components while simultaneously partnering closely with Engineering, Risk, Compliance, Data, Finance, Customer Support, and Product teams to create the operational foundation that enables Wave to scale its payments business confidently and efficiently. While this role focuses on internal platforms and tooling, customer experience remains a core consideration. The systems you build will directly influence how quickly customers are onboarded, how reviews are handled, how issues are resolved, and how trust is maintained throughout the payments lifecycle. The Impact You'll Have: Platform Strategy & Vision: - Define the long-term vision for Wave’s Risk & Payment Operations Platform - Establish a unified strategy for operational workflows, decisioning, case management, and controls - Identify opportunities to reduce manual effort through automation and scalable platform capabilities - Balance operational efficiency, regulatory requirements, risk management, and customer experience Internal Tools & Workflow Management: - Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity - Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations - Create intuitive tooling that helps internal teams make consistent and effective decisions - Partner with stakeholders to eliminate operational bottlenecks and improve team productivity Decisioning & Platform Infrastructure: - Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation - Partner with Engineering and Data teams to establish scalable foundations for operational decision-making - Create reusable platform services that can support multiple operational use cases across the business - Ensure systems are observable, measurable, and continuously improving Customer Experience & Trust: - Advocate for customer experience within operational and risk-related workflows - Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers - Partner with Support and Customer Success teams to improve communication and resolution experiences - Measure the impact of operational decisions on customer trust and satisfaction Cross-Functional Leadership: - Serve as the product leader for internal operations platforms across Payments - Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data - Drive prioritization and strategic decision-making in a highly cross-functional environment - Communicate platform strategy, progress, and outcomes to senior leadership You Thrive Here By Possessing the Following: - 6+ years of Product Management experience, with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases. - Financial Operations: Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll. - Risk, Fraud & AI: Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning. - 0→1 System Generation: Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments. - Cross-Functional Influence: Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams. - Platform & Internal Tools: Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling. - Automation & Architecture: Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation. - Regulatory Navigation: Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA). At Wave, we value diversity of perspective. Your unique experience enriches our organization. We welcome applicants from all backgrounds. Let’s talk about how you can thrive here! Wave is committed to providing an inclusive and accessible candidate experience. If you require accommodations during the recruitment process, please let us know by emailing careers@waveapps.com. We will work with you to meet your needs. We use Google Gemini, a secure AI assistant, during interviews for note-taking purposes only. Notes are kept confidential and are not shared outside the hiring process. This allows our interviewers to stay fully focused on you during the conversation. This advertised posting is a current vacancy. ## About Wave HQ ## Company Overview - **One-liner**: Wave HQ provides simple, all-in-one financial software—accounting, invoicing, payments, and payroll—for small businesses and solopreneurs. - **Entity Type**: Private (backed by H&R Block; raised multiple funding rounds including a Series A) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2010 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Financial technology (FinTech) / Small business software - **Target customers**: B2B – small business owners, freelancers, and solopreneurs in the U.S. and Canada - **Mission/purpose statement**: “To help our customers and teams reach their goals with confidence and ease. Simply put, our purpose is to help you find your thrive.” ## Products & Services - **Wave Accounting**: Online bookkeeping software to track income/expenses, manage cash flow, and generate financial reports (SaaS). - **Wave Invoicing**: Create and send professional invoices and estimates, with customizable templates (SaaS). - **Wave Payments**: Secure online payment processing via credit card, bank transfer, or Apple Pay (integrated service). - **Wave Payroll**: Reliable payroll management for employees and contractors, handling tax compliance (SaaS). - **Wave Mobile App**: On‑the‑go companion for iOS and Android to manage invoices and payments (mobile app). - **Wave Pro Plan**: Premium tier unlocking additional features for advanced money management (subscription). ## Market Standing - **Valuation**: Not disclosed (parent company is H&R Block, Inc.) - **Key metric**: Annual revenue of **$78.2M** (LinkedIn estimate). Total funding of **~$22.3M** across multiple rounds (Series A, Venture, Seed). - **Notable investors/partners**: H&R Block (parent company); earlier investors from Series A, Venture, and Seed rounds (names not specified in search results). - **Growth signals**: - Serves **5.9 million small business owners** in the U.S. and Canada. - Processed **$21 billion in online payments and payroll** since 2012. - Sends **22.5 million invoices** and processes **1.5 billion accounting transactions** annually. - Active job postings increased **+28.6% YoY** (9 open roles as of latest data). - Key strategic hires in machine learning and growth marketing. ## Competitive Advantages - **Purpose‑built for non‑accountants**: Simple, user‑friendly interface designed for small business owners, not professional accountants. - **All‑in‑one platform**: Integrated accounting, invoicing, payments, and payroll in a single system, reducing tool switching. - **Strong security posture**: PCI‑DSS Level 1 Service Provider; 256‑bit SSL encryption for all connections. - **Free starter plan**: Low barrier to entry with a free tier, encouraging adoption and upsell to Pro Plan. - **Established brand trust**: 15+ years in market, backed by H&R Block, and trusted by millions of small businesses. ## Strategic Focus - **Artificial Intelligence & Machine Learning**: Hiring Machine Learning Engineers to enhance product intelligence (e.g., automation, insights). - **Growth Marketing**: Investing in product lifecycle marketing, organic growth, and web experience to drive customer acquisition and retention. - **Payroll & Payments expansion**: Continuing to deepen payroll and payment capabilities as high‑value add‑ons. - **Mobile experience**: Improving the mobile app to serve on‑the‑go small business owners. ## Why Work Here - **Flexible work model**: Remote‑first culture with “freedom to be flexible” – employees can define their ideal working style. Offices in Toronto, with distributed team across Canada, U.S., South Africa, and Bahamas. - **Competitive benefits**: 100% covered health benefits, Flex Fund for wellness and healthcare spending, and remote work support. - **Inclusive culture**: Employee‑led Thrive Networks to advance equity and community. Values include genuine, humble, inclusive, and compassionate. - **Growth opportunities**: Emphasis on continuous learning, sharing knowledge, and “challenge yourself, grow from the learnings”. - **Impactful mission**: Work directly helps underserved small business owners achieve financial confidence. ## Sources 1. [waveapps.com](https://www.waveapps.com/) – Product details, mission, and security info. 2. [waveapps.com/about-us/culture](https://www.waveapps.com/about-us/culture) – Culture page (flexibility, benefits, values). 3. [waveapps.com/about-us/about](https://www.waveapps.com/about-us/about) – Company stats, purpose, and backers. 4. [linkedin.com/company/wave-hq](https://linkedin.com/company/wave-hq) – Workforce data, revenue, funding, tech stack, and employee trends. 5. [jobs.lever.co/waveapps](https://jobs.lever.co/waveapps) – Current job openings and career info. ## Other roles at Wave HQ - [Senior Marketing Automation Specialist](https://feeny.ai/job/senior-marketing-automation-specialist-wave-hq-canada-cybxwj3eag85) — Canada - [Machine Learning Engineer](https://feeny.ai/job/machine-learning-engineer-wave-hq-canada-q0sgjznr4bqb) — Canada - [Group Product Manager - Core Services](https://feeny.ai/job/group-product-manager-core-services-wave-hq-toronto-7k9211wcp6px) — Toronto, Canada - [Accounting Associate](https://feeny.ai/job/accounting-associate-wave-hq-toronto-c6h6wnf5dzk3) — Toronto, Canada - [Product Designer](https://feeny.ai/job/product-designer-wave-hq-canada-ptsj1pgkx28m) — Canada - [Senior Manager, Product Lifecycle Marketing](https://feeny.ai/job/senior-manager-product-lifecycle-marketing-wave-hq-toronto-2zv6azta26q4) — Toronto, Canada - [Director of Growth Marketing](https://feeny.ai/job/director-of-growth-marketing-wave-hq-toronto-7dfqd0c850av) — Toronto, Canada