---
title: 'Senior Product Manager - Seller Experience at StubHub'
canonical: 'https://feeny.ai/job/senior-product-manager-seller-experience-stubhub-new-york-new-york-2j5m1f3hexyy'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Product Manager - Seller Experience at StubHub

- **Company:** StubHub
- **Location:** New York New York, United States
- **Compensation:** $175k–$270k
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.eu.greenhouse.io/stubhubinc/jobs/4912178101

## Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You’ll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale.

Location: Hybrid (3 days in office / 2 days remote) – New York, NY

About the Team:

We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren’t met.

What You’ll Do:

- Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
- Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
- Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
- Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
- Increase enforcement effectiveness by improving issue detection and collections flows – raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
- Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
- Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
- Champion a culture that moves fast responsibly – shipping iteratively while safeguarding marketplace trust and the bottom line.
- Assist with building and developing a more mature seller experience organization.

What You’ve Done:

- 6+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
- Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
- Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
- Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
- Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

What We Offer:

- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range $175,000—$270,000 USD

## About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found [here](https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf)

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

## About StubHub

## Company Overview
- **One-liner**: StubHub is a leading global ticketing marketplace for live events, connecting fans, sellers, and partners to access an expansive catalog of events worldwide.
- **Entity Type**: Public (NYSE: STUB)
- **Headquarters**: New York, New York, United States
- **Founded**: 2000
- **Founders**: Eric Baker, Jeff Fluhr

## Core Business
- **Primary industry/industries**: Live event ticketing, secondary ticket marketplace, e-commerce
- **Target customers**: B2C (fans attending live events), B2B (sellers, event organizers, content rights holders), and B2C (enterprise partnerships)
- **Mission or purpose statement**: "To give everyone the freedom to access and connect through live experiences."

## Products & Services
- **StubHub Marketplace**: The core platform, a global two-sided marketplace for buying and selling tickets to live events (sports, music, comedy, dance, festivals, theater). It operates in over 200 countries and territories, supports over 30 languages, and accepts payments in over 45 currencies. [stubhub.com](https://stubhub.com)
- **Open Distribution (Direct Issuance)**: A new initiative allowing content rights holders to issue tickets directly through StubHub, improving the fan experience and unlocking new revenue streams. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Advertising Platform**: A new initiative to drive better outcomes for fans and content rights holders and unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **FanProtect Guarantee**: A promise ensuring a zero-breakage ticket-buying experience, guaranteeing that tickets are valid and delivered on time. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a standalone figure post-IPO; the company is publicly traded (NYSE: STUB).
- **Key Metric**: Annual Revenue of $1.7B (2024) [linkedin.com](https://www.linkedin.com/company/stubhub). For Q1 2026, Revenue was $446.0 million, up 12% year-over-year. Gross Merchandise Sales (GMS) for Q1 2026 was $2.2 billion, up 7% year-over-year. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Notable Investors/Partners**: Parent company is viagogo Entertainment, Inc. Key investors in prior rounds include Stephens Group and Viagogo. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Growth Signals**: 
    - Q1 2026 saw a 7% increase in GMS and a 12% increase in revenue year-over-year.
    - Adjusted EBITDA increased 50% year-over-year to $72.1 million, with margin expanding over 400 basis points to 16%.
    - Full-year 2026 outlook: GMS of $9.9B to $10.1B and Adjusted EBITDA of $400M to $420M.
    - Headcount grew 12.2% year-over-year to 851 employees.
    - In 2024, fans purchased over 40 million tickets from more than 1 million unique sellers.
    - New initiatives in open distribution and advertising are expected to unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Competitive Advantages
- **Global Scale & Selection**: Operates in over 200 countries and territories, with an expansive catalog of events across sports, music, comedy, dance, festivals, and theater. [stubhub.com](https://stubhub.com)
- **Trust & Security**: The FanProtect Guarantee provides a zero-breakage ticket-buying experience, a key differentiator in the secondary market. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)
- **Advanced Pricing Intelligence**: Uses data and technology to offer fair and transparent pricing for tickets.
- **Global Reach**: Supports 33 languages and transactions in 48 currencies, with a presence in over 90 countries and territories.
- **Strong Brand & Scale**: As a leading global marketplace, it has a massive network effect with over 1 million unique sellers and 40 million tickets sold in 2024.

## Strategic Focus
- **Global Expansion**: Continuing to grow its international footprint and make it easier for fans worldwide to access live events.
- **Open Distribution & Advertising**: Developing new initiatives like open distribution (direct issuance) and an advertising platform to create new revenue streams and improve outcomes for fans and content rights holders. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Profitability & Scale**: Focused on disciplined execution to grow globally while increasing profitability through greater scale, as evidenced by the 400+ basis point improvement in adjusted EBITDA margin in Q1 2026.
- **Debt Reduction**: Strengthening the balance sheet, with a $100 million debt reduction in May 2026. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Why Work Here
- **Culture & Mission**: StubHub's mission is to give everyone the freedom to access and connect through live experiences, which can be a motivating factor for employees passionate about live events and entertainment.
- **Growth & Scale**: The company is in a strong growth phase (12% revenue growth, 12% headcount growth), offering opportunities for career advancement and impact at a global scale.
- **Engineering & Innovation**: The company is investing in new initiatives like open distribution and advertising, and has a significant technical workforce (245 employees in technical roles). The tech stack includes modern tools like TensorFlow, Tableau, and MySQL. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Work Environment**: StubHub has a hybrid work model with major offices in New York, Los Angeles, Aliso Viejo, and Atlanta. The company offers a range of roles from engineering to product, design, and business development. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/stubhubinc)
- **Notable Perks**: While specific perks are not detailed in the search results, the company's strong financial performance and focus on growth suggest a stable and well-resourced environment. The company has a significant presence in major tech hubs.
- **Employee Sentiment**: Employer rating on LinkedIn is 2.5/5.0 (909 reviews), with compensation rated 3.1/5.0 and culture rated 2.3/5.0. This suggests areas for improvement in work-life balance and culture, though compensation is viewed more favorably. [linkedin.com](https://www.linkedin.com/company/stubhub)

## Sources
1. [StubHub Careers Page](https://job-boards.greenhouse.io/stubhubinc)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/stubhub)
3. [StubHub Q1 2026 Earnings Release](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/stubhub)
5. [StubHub Newsroom - Understanding Ticketing](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

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