---
title: 'Senior Product Manager at Swap'
canonical: 'https://feeny.ai/job/senior-product-manager-swap-london-nmtmkv35c4s9'
type: 'job'
last_seen: '2026-11-05'
---

# Senior Product Manager at Swap

- **Company:** Swap
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/swap/90f0910d-c5bb-4f2e-b410-8d39dc1cda18/application

**Skills:** Product Management, AI-native products, Agent-powered products, Systems thinking, B2B2C product development, Shipping, Returns, Logistics, Inventory, Cross-border commerce

> Lead Swap’s product vision and strategy for agentic commerce, managing a portfolio of B2B2C offerings including shipping, returns, and inventory solutions. Drive business results, define success metrics, and build cross-functional teams to scale AI-native products.

## Job description

## About Swap

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. Say Hello to Ecommerce OS At Swap, we’re building the first unified ecommerce OS; a powerful, AI-driven platform that connects every operational workflow for ambitious ecommerce brands around the world. From real-time inventory intelligence to borderless returns, Swap helps brands simplify complexity, boost profitability, and scale globally.

## About the Role

We’re looking for an exceptional product manager that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone who is an exceptional individual contributor with a strong track record of delivering business results from a portfolio of v1 and [v.next](http://v.next) products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce. You’ll lead one of the Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping, returns, inventory, crossborder, tax and compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

## What You’ll Do

- Build a hugely successful business; you know the world’s most impactful products make money
- Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy
- Facilitate tough prioritization trade offs towards maximizing return on invested engineering time
- Define metrics of success for our products and deliver results against those metrics
- Build, launch and scale our B2B product offerings
- Translate fuzzy customer pains and problems into clear monetizable solutions and answers
- Build cross functional relationships engineering and business teams to ship innovation

## What We’re Looking For

- Ambitious, curious, and excited to build in an emerging category at a fast paced startup
- 6+ years in product, with exposure to building AI-native or agent-powered products
- Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organization
- Strong track record taking zero-to-one products to launch AND scaling [v.next](http://v.next) offerings
- Familiarity with at least one of the following domains: fintech, insurance, shipping & logistics or returns
- User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes
- Experience working in commerce is a plus

## About the Role

We’re looking for an exceptional product manager that is excited about defining the new world of agentic commerce in a way that is open and merchant-controlled. This role is perfect for someone who is an exceptional individual contributor with a strong track record of delivering business results from a portfolio of v1 and [v.next](http://v.next) products. This role blends platform thinking, shopper experience, and applied AI with the goal of giving merchants and end users a smarter, more intuitive way to engage with commerce. You’ll lead one of the Swap’s product offerings from our suite, shaping our strategy from the ground up. That suite currently includes front-end shopper experiences, shipping, returns, inventory, crossborder, tax and compliance solutions. In short, huge breadth in the product suite all of which have agentic opportunity inflight or being explored.

## What You’ll Do

- Build a hugely successful business; you know the world’s most impactful products make money
- Own Swap’s product vision with an agentic first view that is buzzword light and impact heavy
- Facilitate tough prioritisation trade offs towards maximising return on invested engineering time
- Define metrics of success for our products and deliver results against those metrics
- Build, launch and scale our B2B product offerings
- Translate fuzzy customer pains and problems into clear monetisable solutions and answers
- Build cross functional relationships engineering and business teams to ship innovation

## What We’re Looking For

- Ambitious, curious, and excited to build in an emerging category at a fast paced startup
- 6+ years in product, with exposure to building AI-native or agent-powered products
- Demonstrated systems thinking for maintaining alignment with a growing set of SKUs / products and a rapidly growing organisation
- Strong track record taking zero-to-one products to launch AND scaling [v.next](http://v.next) offerings
- Familiarity with at least one of the following domains: fintech, insurance, shipping & logistics or returns
- User-centric mindset feeding business outcomes; you know how to ship product that simplify the complex in a delightful way all way staying focused on business outcomes
- Experience working in ecommerce is a plus

## What we offer

💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us. 📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows. 🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly. 🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly. 🏦 Pension contributions: Company contributions to help you build long-term financial security. 🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you. 💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body. 👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most. 🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time. ✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery. 🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun. 🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations. 🥞 Breakfast Mondays: Start the week with a good meal and good company.

Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

## About Swap

## Company Overview
- **One-liner**: Swap provides an AI-led, agentic storefront platform that guides shoppers from product discovery to virtual try-on and checkout in a single, seamless journey.
- **Entity Type**: Private (Series C)
- **Headquarters**: London, United Kingdom
- **Founded**: 2022
- **Founders**: Sam Atkinson (Co-Founder & CEO), Zach Bailet (Co-Founder)

## Core Business
- **Primary industry**: Agentic Commerce / Ecommerce Solutions / Software Development
- **Target customers**: B2B, serving 700+ global retail and ecommerce brands
- **Mission or purpose**: To replace static ecommerce websites with an AI-powered, conversational storefront that revolutionizes how consumers shop, from discovery to delivery.

## Products & Services
- **Agentic Storefront**: An AI-led storefront that replaces static websites. It guides shoppers through product discovery, outfit building, and checkout using chat or voice, and includes virtual try-on (VTO) to reduce returns.
- **Unified Commerce OS**: A backend platform that powers the full journey from discovery to checkout, fulfillment, and delivery, unifying logistics, returns, payments, and tax on a global scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding of $170M (Series C led by ICONIQ and DST Global)
- **Notable Investors/Partners**: ICONIQ Capital, DST Global, Cherry Ventures, QED Investors
- **Growth Signals**: Trusted by 700+ brands; 250+ employees across 5 global hubs; named a Fast Company Top 10 Most Innovative Company and LinkedIn’s Top 5 Startups of 2025; 108.5% yearly headcount growth.

## Competitive Advantages
- **First-mover in agentic commerce**: Replaces static storefronts with an AI agent that captures real-time customer intent and keystroke-level first-party data.
- **Proven performance metrics**: Claims 2x conversion rates, 3x time on site, and up to 20% reduction in returns via virtual try-on.
- **End-to-end platform**: Unifies logistics, returns, payments, and tax globally, simplifying cross-border operations for brands.

## Strategic Focus
- **Global expansion**: Scaling across the U.S. and Europe with new hubs in New York, Austin, Amsterdam, and Tel Aviv.
- **Platform deepening**: Continuing to build the "agentic commerce OS" to handle the entire commerce lifecycle, from discovery to delivery.
- **Data and AI leadership**: Leveraging first-party data to personalize shopping and reduce friction, with a focus on AI-led innovation.

## Why Work Here
- **Culture**: Described as fast-paced, ownership-driven, and collaborative. Values include "Build it. Own it.", "Act fast", "Progress through innovation", and "Win together."
- **Work Environment**: Hybrid/flexible work model with hubs in London, New York City, Austin, Amsterdam, and Tel Aviv.
- **Notable Perks**: Competitive salary and equity, generous annual leave, pension contributions, enhanced parental leave, health & wellness benefits, birthday leave, weekly team breakfasts, and regular team socials.
- **Engineering Culture**: Practical interview process with a focus on real-world problem-solving; "Ideas ship, responsibility comes early, and everyone shapes the platform."
- **Growth Trajectory**: Rapidly scaling company (108% YoY headcount growth) backed by top-tier investors, offering significant ownership and impact.

## Sources
1. [swap-commerce.com](https://www.swap-commerce.com/)
2. [swap-commerce.com/careers](https://www.swap-commerce.com/careers)
3. [LinkedIn - Swap](https://uk.linkedin.com/company/sw-ap)
4. [Companies House - Swap Commerce Ltd](https://find-and-update.company-information.service.gov.uk/company/13674425)
5. [Tracxn - Swap Profile](https://tracxn.com/d/companies/swap/__dQoqpXzzF0ONkZ4zLUsbWuCfW2kLFSxRv5Dg5xBLN0k)

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