---
title: 'Senior Product Manager at Vapi'
canonical: 'https://feeny.ai/job/senior-product-manager-vapi-san-francisco-fh4ed2ppwh8k'
type: 'job'
last_seen: '2026-10-31'
---

# Senior Product Manager at Vapi

- **Company:** Vapi
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-10-31
- **Apply:** https://jobs.ashbyhq.com/vapi/0ec4a11b-09ec-43ed-aa79-e4718bebec1e

## Job description

Vapi (/ˈVɑːpi/):

- Voice AI that resolves, not transfers
- Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
- Trusted by 1 million developers building the future of voice agents
- Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
- [Try talking to Vapi now!](https://vapi.ai/)

## About Vapi

Vapi builds voice AI that resolves, not transfers. Our platform powers over 1 billion calls for more than 1 million developers, and our enterprise business has grown 10x over the past year — with customers ranging from fast-moving startups to Fortune 500 companies. We recently closed a $50M Series B to keep pushing what's possible when an AI agent can actually get the job done on a phone call.

## The Role

As Vapi product scales, we have specialized the product engineering team to focus on outcomes across the customer lifecycle. One key area here is agent building and model management. Our customers expect a lot of their Vapi agents, and our Agent Platform team ensures they have the latest models available and all the configuration to make those agents successful at scale. You'll drive impact through the quality of your product thinking and your ability to move fast with engineering.

## What You'll Do

- Own how customers create, configure, and manage voice agents on Vapi. These are the core building blocks of the platform.
- Drive the integrations and tools that agents can call on, expanding what they're capable of doing on a call.
- Run the full lifecycle of every model Vapi supports, from evaluation and onboarding through deprecation.
- Build the process that keeps Vapi at the frontier, so the latest models get added quickly and reliably, every time.
- Define how model performance gets measured, so every model on the platform is judged on evidence, not intuition.
- Run experimentation and research into the latest agentic harness opportunities, translating new techniques into features that help customers get more out of the models they use.
- Take on the sprawl of agent configuration, currently thousands of possible parameters that can be set, and figure out how to make that power feel simple.

## What You Bring

- 5+ years of experience as a PM, most of it spent building and operating technical products at meaningful scale inside medium to large sized tech companies.
- A strong technical foundation — you don't need to have shipped production code, but you can reason through system design and architecture trade-offs with engineers as a peer.
- Exceptional communication and presentation skills, and the range to use them: aligning engineers, briefing executives, and presenting to external clients and partners with equal credibility.
- A track record of owning outcomes, not process — you talk about the problem you solved and the impact it had, not the framework you followed to get there.
- Genuine customer centricity. You've built B2B or enterprise products, and you default to talking about customers, not features.

## Nice to Have

- You've managed AI model integrations across TTS, STT, or LLM providers.
- You have direct experience in voice AI.
- You've built developer platforms, infrastructure products, or API-first products.
- You've developed model evaluation or benchmarking systems.

## Compensation & Benefits

Base salary ranging from $240,000 - 270,000, plus equity. Vapi also offers comprehensive health coverage, flexible time off, and the standard perks of a fast-growing SF startup (catered meals, commuter support, and a learning & development budget).

## About Vapi

## Company Overview
- **One-liner**: Vapi is a developer platform for building, deploying, and managing enterprise-grade voice AI agents.
- **Entity Type**: Private (Series B, $72M total funding)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Jordan Dearsley and Nikhil Gupta

## Core Business
- **Primary industry**: Voice AI Infrastructure / Developer Tools
- **Target customers**: B2B, primarily Large Enterprises (e.g., Amazon Ring, Intuit, New York Life) and a self-serve developer platform for SMBs.
- **Mission or purpose**: To provide the infrastructure and orchestration layer for companies to build and deploy voice agents that deliver high-quality outcomes at scale.

## Products & Services
- **[Vapi Platform]**: An API-first platform that provides the core infrastructure for building, testing, and deploying voice AI agents. It handles speech-to-text, AI orchestration, and text-to-speech, with sub-500ms latency. It supports two main primitives:
    - **Assistants**: Single-agent setups for specific tasks like customer support, lead qualification, and booking.
    - **Squads**: Multi-agent orchestration for complex workflows with context-preserving transfers (e.g., medical triage, e-commerce routing).
- **[Vapi CLI]**: A command-line tool that brings the full power of the Vapi platform to a developer's terminal for rapid iteration and deployment.

## Market Standing
- **Valuation**: ~$500 million (post-money, as of May 2026)
- **Key Metric**: Annual recurring revenue (ARR) is in the "healthy" eight figures. Total funding is $72 million.
- **Notable Investors/Partners**:
    - **Lead Series B**: Peak XV Partners
    - **Other Investors**: Microsoft's M12, Kleiner Perkins, Bessemer Venture Partners
    - **Key Customer**: Amazon Ring, which routes 100% of its inbound calls through Vapi after evaluating over 40 competitors.
    - **Other Enterprise Customers**: Kavak, Instawork, New York Life, UnityAI, Cherry, Intuit.
- **Growth Signals**:
    - Handled over **1 billion** calls since launch, processing between **1 million and 5 million calls per day**.
    - Over **1 million developers** have used the self-serve platform.
    - More than **750,000 agents** have been launched on the platform.
    - Won Amazon Ring, a high-profile enterprise customer, in late 2024.
    - Active job postings are growing (+20.8% quarterly).

## Competitive Advantages
- **Enterprise-Grade Infrastructure**: Offers sub-500ms latency, built-in AI guardrails, SOC 2, HIPAA, and PCI compliance, single sign-on (SSO), OAuth2, and role-based access control (RBAC).
- **Developer-First, Then Enterprise**: The platform was battle-tested at significant scale through its self-serve developer community before signing major enterprise clients, giving it a robustness that competitors lack.
- **Granular Control**: Provides enterprises with deep control over the behavior, reliability, and compliance of their AI agents, which was a key factor in winning Amazon Ring's business.
- **Scalability**: Proven to handle massive volume (billions of calls) with a 99.9% uptime SLA for enterprise clients.

## Strategic Focus
- **Hiring for Scale**: The company is actively expanding its engineering, infrastructure, and go-to-market teams to capitalize on its growth.
- **Deepening Enterprise Penetration**: Following the win with Amazon Ring, Vapi is focused on onboarding more large, complex enterprises.
- **Infrastructure over Application**: Vapi aims to differentiate by being the underlying orchestration and reliability layer for voice AI, rather than a pre-packaged application.

## Why Work Here
- **High-Impact, Fast-Growing**: Vapi is at the center of the booming voice AI space, processing billions of calls and serving iconic companies like Amazon. Employees have a direct impact on a platform that is reshaping customer service.
- **Engineering Culture**: The company is API-first and developer-centric, founded by engineers from the University of Waterloo and Y Combinator.
- **Remote/Hybrid Policy**: The company appears to have a hybrid model, with roles listed in New York City (NYC) and likely San Francisco, but also offers a degree of flexibility.
- **Notable Perks/Culture**: The company is still in a high-growth phase (around 100 employees), offering the opportunity to work on cutting-edge AI infrastructure with a strong focus on engineering excellence and deployment support. The team includes a "Forward Deployed" engineer role, indicating a culture of deep customer partnership.

## Sources
1. [vapi.ai](https://vapi.ai/)
2. [TechCrunch](https://techcrunch.com/2026/05/12/vapi-hits-500m-valuation-as-amazon-ring-chose-its-ai-platform-over-40-rivals/)
3. [LinkedIn](https://www.linkedin.com/company/vapi-ai)
4. [docs.vapi.ai](https://docs.vapi.ai/)

## Other roles at Vapi

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- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-san-francisco-zs0k4hqp530e) — San Francisco, CA
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-vapi-new-york-csp6en8pjg72) — New York, NY
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