---
title: 'Senior Product Manager, Workflows at Customer.io'
canonical: 'https://feeny.ai/job/senior-product-manager-workflows-customer-io-americas-k13ykwe06ffp'
type: 'job'
last_seen: '2026-11-07'
---

# Senior Product Manager, Workflows at Customer.io

- **Company:** Customer.io
- **Location:** Americas
- **Work type:** remote
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-07
- **Apply:** https://job-boards.greenhouse.io/customerio/jobs/8357735

## Job description

About [Customer.io](http://customer.io/)

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

## About the role

Hi, my name is Megan Berry, Senior Director of Product at [Customer.io](http://customer.io/), and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want.

Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows.

## What we value

- Surfacing customer problems based on qualitative and quantitative data.
- Driving alignment through effective communication.
- Performing market research and presenting findings.
- Using AI to accelerate discovery.
- Helping our teams ship sooner.

## What you’ll do

- Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
- Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
- Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
- Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
- Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
- Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
- Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
- Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

## What we're looking for

- 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
- Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
- Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
- High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly.
- Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
- Experience using or developing AI-powered tooling in your product workflow.
- Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.
- Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
- Experience with products that involve complex workflows or automations is a plus.

## Compensation & Benefits

We believe in transparency. Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $204k–$240k USD Zone 2: $187k–$220k USD Zone 3: $170k–$200k USD

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

[See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0)

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

- 30-minute video call with a Recruiter
- 30-minute video call with the Hiring Manager
- 60-minute Engineering working session (Product case, Part 1)
- 60-minute Product case presentation with the Product team and Hiring Manager (Part 2)

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

[Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

## About Customer.io

## Company Overview
- **One-liner**: Customer.io is an AI-powered customer engagement platform that helps businesses send personalized, data-driven messages across email, SMS, push notifications, in-app messages, and webhooks.
- **Entity Type**: Private (backed by venture capital)
- **Headquarters**: Portland, Oregon, USA (with a fully remote, globally distributed team)
- **Founded**: 2012
- **Founders**: Colin Nederkoorn (CEO)

## Core Business
- **Primary Industry**: Marketing technology / Customer engagement & messaging infrastructure
- **Target Customers**: B2B — mid-market to enterprise companies (e.g., Notion, LESMILLS+, Angi) seeking to automate and personalize customer communications at scale
- **Mission/Purpose**: To create a world where you have one unified view of your audience and a single place where unlimited, real-time data powers more effective engagement.

## Products & Services
- **Customer.io Journeys**: A visual workflow builder for creating automated, multi-channel customer journeys (email, SMS, push, in-app) triggered by real-time user behavior.
- **Customer.io Data Pipelines**: Real-time event streaming and audience segmentation tools to unify first-party data from multiple sources.
- **Customer.io Messaging API**: Programmatic infrastructure for sending triggered messages across channels.
- **AI-Powered Features**: Leverages artificial intelligence to optimize message timing, content personalization, and channel selection.

## Market Standing
- **Valuation/Total Funding**: Not publicly disclosed (company is private).
- **Key Metric**: Over 9,000+ brands use the platform; processes millions of daily API calls and serves a large base of active users.
- **Notable Investors/Partners**: Not publicly disclosed in available sources. High-profile customers include Notion, LESMILLS+, and Angi.
- **Growth Signals**: The company is actively hiring across Engineering, Sales, Marketing, Data Science, and Customer Experience (19 open roles as of the latest careers page), indicating continued expansion. They have a global, remote-first team of 263 employees.

## Competitive Advantages
- **Real-time data infrastructure**: Unlike many marketing tools that batch data, Customer.io processes real-time behavioral events, enabling truly instant, context-aware messaging.
- **Unified multi-channel orchestration**: A single platform to manage email, SMS, push, in-app, and webhooks — reducing tool sprawl.
- **Developer-friendly approach**: Strong API and data pipeline tools appeal to product and engineering teams who want to build custom engagement logic.
- **Privacy-first with first-party data**: Designed to leverage brands’ own customer data, aligning with post-cookie and privacy-regulation trends.

## Strategic Focus
- **AI integration**: Embedding AI into personalization and orchestration to improve message relevance and campaign outcomes.
- **Scaling globally**: Hiring across EMEA and Americas to support a growing international customer base.
- **Deepening product capabilities**: Expanding data pipelines and automation features to serve larger, more complex enterprise use cases.

## Why Work Here
- **Fully remote and async-first**: A 100% remote, globally distributed company with asynchronous operating model, collaboration hours across time zones, and minimal unnecessary meetings.
- **Generous compensation & benefits**:
  - Competitive salary and equity
  - 100% paid medical, dental, vision, and mental health insurance for employee and family
  - Up to 5% 401k matching (dollar-for-dollar)
  - Unlimited PTO with a recommendation of at least 20 vacation days
  - 16 weeks paid parental leave (birth, adoption, foster)
  - 6 weeks paid family medical leave
  - $2,000/year professional development budget
  - $1,500 home office setup stipend
  - $250/month remote work stipend (internet, phone)
  - Up to $300/month co-working space reimbursement
  - $1,500/year healthy living stipend
  - Financial wellness provider access
  - Paid sabbatical after 5 years
- **Culture**: Strong emphasis on DEIB with Ami Resource Groups (ARGs), recognition programs, casual learning gatherings, and volunteer opportunities. Values include genuine connections, open communication, accountability, and celebrating individuality.
- **Engineering culture**: Opportunity to work with talented peers on impactful, scalable infrastructure that processes billions of events. Emphasis on autonomy and responsibility.

## Sources
1. [Customer.io Careers Page](https://customer.io/careers)
2. [Customer.io About Page](https://customer.io/about)
3. [Customer.io Official Website](https://customer.io/)
4. [Customer.io Greenhouse Job Board](http://job-boards.greenhouse.io/customerio)
5. [Built In Company Profile](https://builtin.com/company/customerio)

## Other roles at Customer.io

- [Senior Brand Designer](https://feeny.ai/job/senior-brand-designer-customer-io-americas-dyr0yg49c6a3) — Americas
- [Email Deliverability Specialist](https://feeny.ai/job/email-deliverability-specialist-customer-io-americas-hm3asw02gamp) — Americas
- [Technical Support Engineer, Canada](https://feeny.ai/job/technical-support-engineer-canada-customer-io-americas-cf9209x5gpp8) — Americas
- [Mid-Market Account Executive, EMEA](https://feeny.ai/job/mid-market-account-executive-emea-customer-io-emea-jewwndfa4brm) — EMEA
- [Events Marketing Manager, EMEA](https://feeny.ai/job/events-marketing-manager-emea-customer-io-emea-9xwpv4beet63) — EMEA
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-customer-io-apac-emea-wfrnc2891f7a) — APAC / EMEA
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